Senior support analyst Work, Jobs in Hemel Hempstead (with Salaries)

Senior Support Centre Analyst
Celestra Ltd —Milton Keynes
- Up to £289,000 a year
- Overtime
- Organisational skills
- Communication skills
- Employee assistance programme
4h
Senior Application Support Analyst
Marriott International, Inc —London
- Full-time
- Hospitality
- Customer service
- Hotel
4h
ForexClear Senior Risk Analyst
LSEG (London Stock Exchange Group) —London
- Full-time
- Microsoft Excel
- Analysis skills
- No degree
Reporting Analyst
Affinity Trust —Thame
- £40,000 a year
- Overtime
- Hybrid work
- Travel
- Communication skills
- Annual leave
- Employee discount
4d
Data Analyst (Part-Time – 1 Day Per Week)
Upham Inns Support Centre (Home Counties) —Berkhamsted
- Part-time
- Hospitality
- Microsoft Excel
- Hotel
Quick apply
4d
Senior Risk and Compliance Manager
Farrer & co —London
- Monday to Friday
- English
- No degree
4d
Senior Data Analyst
Levels Technologies —London
- £75,000 - £85,000 a year
- Full-time
Quick apply
7d
Application Support Analyst
Civica —London
- Full-time
- Remote
- Customer service
- Continuous improvement
- Annual leave
- Referral programme
Quick apply
1d
Senior Business Analyst
Computacenter —Hatfield
- Organisational skills
- Communication skills
- Time management
Junior Data Analyst
HIREDIN —London
- £30,420.00 - £60,285.26 a year
- Temporary
- Data analysis skills
- SQL
- Analysis skills
- Flexitime
- Work from home
Quick apply
10h
[Korea Development Bank] Junior Analyst / Administration (Entry-Level)
Korea Development Bank —London
- Full-time
- Microsoft Excel
- English
- Microsoft Office
Quick apply
5d
Senior Business Systems Analyst
Southern Housing —Farringdon
- £55,000 a year
- Full-time
- In-person
- Annual leave
8d
Senior Credit Risk Analyst
Stream —London
- £60,000 - £100,000 a year
- Hybrid work
- Microsoft Excel
- SQL
- Financial services
- Annual leave
Quick apply
11d
Senior Product Owner
cinch —Milton Keynes
- £65,000 - £72,000 a year
- Monday to Friday
- Hybrid work
- Communication skills
- Negotiation
- Employee assistance programme
Quick apply
Senior Product Analyst
TJX Europe —Watford
- Full-time
- Bachelor's degree
- APIs
- IT
- Employee discount
Senior Strategy Analyst
Capital One UK —London
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Maths
Senior Customer Success Manager
Insurity —London
- £48,000 - £88,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Data analysis skills
- Annual leave
- Referral programme
Quick apply
Investment Banking Analyst
Rayners Lane Estates —London
- £102,000 a year
- Full-time
- Organisational skills
- Financial services
- In-person
- Life insurance
Quick apply
1d
Digital & IT Senior Analyst - Messaging
Parker Hannifin Corporation —Hemel Hempstead
- Computer Science
- Bachelor's degree
- Travel
7d
IT Support Analyst
RIVER SEA MEDIA LTD —London
- £32,000 - £42,000 a year
- Full-time
- Hybrid work
- Azure
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
7h

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Senior Support Centre Analyst

Celestra Ltd -
Milton Keynes

Apply Now

Job details

Full-time
Up to £289,000 a year
4 hours ago

Benefits

Cycle to work scheme
Free flu jabs
Tech scheme
Employee assistance programme
Private medical insurance

Qualifications

Organisational skills
Communication skills

Full job description

About the Role
You’ll be the main point of contact for clients, engineers, and end-users, ensuring maintenance and service requests are handled promptly and within the SLA. Your role includes managing calls, scheduling engineers, and keeping all parties informed to ensure smooth service delivery.
Our core hours are Monday to Friday, 8:30 am–5:30 pm. The Support Centre operates 7 days a week with shifts between 6:00 am and 9:00 pm. Weekend shifts (typically 1 in 4) are remote, with two weekdays off in return, and occasional overtime may be required.

What You’ll Do:
Customer Service: You’ll deliver high-quality support, responding promptly to queries and escalating issues when needed.

Service Request Management: Log, track, and update all service jobs, ensuring accurate documentation and timely closure in line with SLAs.

Engineer Scheduling: Assign engineers based on skills, location, and availability; review and process their reports and paperwork.

Job Completion: Ensure all jobs are completed, closed, and invoiced accurately and on time.

Coordination: Work closely with Logistics and Warehouse to ensure timely stock delivery for installations.

Communication: Keep clients informed on job progress and internal teams updated on issues like stock or resource availability.

Time Management: Prioritise tasks to meet daily objectives and maintain smooth service operations.

Task Management – monitoring daily tasks for the desk and allocating accordingly

Quality and Accuracy – spot checks across systems to improve service and internal mentoring/training

Finance – raise PO’s, prepare jobs for invoicing and POR’s accurately checked and approved each week

Client Reporting – assist SDM in preparing and issuing monthly client service reports (data analysis)

What You’ll Bring:
Attention to Detail: You’ll accurately record and track information with strong organisational skills.

Communication: You’ll maintain a professional telephone manner with clear verbal and written skills.

Independence: You’ll take initiative and ownership of tasks, working confidently on your own.

Trustworthiness: You’ll handle confidential information responsibly and adapt to changing needs.

Flexibility: You’ll maintain a positive attitude and be available to work weekends when required.

What We Offer

Career Development – Ongoing professional development and clear internal progression routes

Bonus Scheme – Discretionary. Paid twice yearly (June and December)

Private Medical Insurance – Including 24/7 digital GP access, so you’re covered round the clock.

Holiday Trading – Fancy a bit more time off? You can buy extra holidays anytime throughout the year.

Cycle to Work Scheme – Plus seasonal health perks like free flu jabs and eye tests on us.

Tech Payment Scheme – In partnership with Curry’s, spread the cost of your next must-have gadget.

Brilliant Discounts – Enjoy savings on the high street, in restaurants, and on your travels

31-day holiday (not inclusive of Bank Holidays)

Employee Assistance Programme (EAP) – 24/7 confidential support, whatever life throws your way.

Recognition & Rewards – From Star of the Month to Team Hug and spontaneous shout-outs

Office Perks

Modern Offices – With parking, pool table, ping pong, and our very own pub garden for a proper summer BBQ.

Fresh Fruit Delivery every week, plus breakfast and lunch on site

On-Site Treats – A daily coffee van to perk you up, and an ice cream van when the sun’s out.

Team Socials – From team parties to charity fundraisers, there’s always something going on.

Apply Now

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Refine Your Search

senior support analyst jobs in hemel hempstead

Senior Support Centre Analyst

Senior Application Support Analyst

ForexClear Senior Risk Analyst

Reporting Analyst

Data Analyst (Part-Time – 1 Day Per Week)

Senior Risk and Compliance Manager

Senior Data Analyst

Application Support Analyst

Senior Business Analyst

Junior Data Analyst

[Korea Development Bank] Junior Analyst / Administration (Entry-Level)

Senior Business Systems Analyst

Senior Credit Risk Analyst

Senior Product Owner

Senior Product Analyst

Senior Strategy Analyst

Senior Customer Success Manager

Investment Banking Analyst

Digital & IT Senior Analyst - Messaging

IT Support Analyst

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