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Technical Services Manager

SWARCO Group -
Hemel Hempstead

Apply Now

Job details

Full-time

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Employee discount

Qualifications

Driving Licence
ITIL
Driving
Organisational skills
Communication skills

Full job description

Become part of our SWARCO team as

Technical Services Manager

Location: Hemel Hempstead, United Kingdom | Full time

Challenge

Technical Services Manager

Join APT SKIDATA

APT SKIDATA Ltd is a joint venture between SWARCO AG and ASSA ABLOY, delivering integrated parking management, access control and digital mobility solutions across the UK and Ireland. We work with airports, healthcare providers, retail destinations, local authorities and transport operators to deliver reliable, secure and innovative parking and mobility services.

We are looking for a Technical Services Manager to lead and develop our Technical Services function. This is a key leadership role responsible for improving operational performance, providing technical leadership and oversight, managing complex technical escalations, and developing team capability across our technical support, software support and wider technical services functions.

This is an excellent opportunity for a technically minded leader who is passionate about developing people, driving continuous improvement, and ensuring the delivery of high-quality technical services to our customers.

What You'll Be Doing

Leading the Technical Services team and day-to-day operational performance
Managing complex technical escalations, major incidents and problem resolution
Driving SLA/KPI performance and reducing backlog issues
Defining and maintaining technical standards, upgrade planning and software lifecycle management
Developing team capability, training and progression pathways
Improving communication and collaboration across Internal departments
Supporting hosted, software and digital platform services
Providing technical oversight for higher-risk upgrades, changes and customer environments

Profile

What We're Looking For

Essential

Strong technical experience within software, hosted systems, infrastructure or technical support environments
Demonstrable leadership capability, including the ability to influence, coach and support others
Strong operational, organisational and escalation management skills
Experience managing complex technical issues and customer escalations
Excellent communication and stakeholder management skills
Ability to drive improvements in processes, technical standards and ways of working
Full UK driving licence

Desirable

Previous experience leading a technical service, support or engineering team

Experience managing major incidents
Experience establishing technical standards, governance or software lifecycle management practices
Experience developing technical teams and structured training programmes
Knowledge of ITIL or service management principles
Experience supporting hosted, cloud or digital platform services

What Success Looks Like

Success in this role will be measured by:

Improved operational performance and service delivery outcomes
Stronger technical capability across the team
Reduced dependency on key individuals through effective knowledge sharing and development
Improved consistency and governance of upgrades and technical changes
Enhanced customer satisfaction and improved resolution of complex technical issues
Continuous improvement of technical standards, processes and ways of working

Why Join Us?

At APT SKIDATA, you'll have the opportunity to shape and develop a critical technical function within a growing business. Working with industry-leading technologies and a diverse customer base, you'll play a key role in driving technical excellence, operational improvement and team development across our organisation.

Benefit

What We Offer

25 days holiday + Bank Holidays
Company pension scheme
Life assurance
Employee assistance programme
Cycle to Work scheme
Employee discounts portal
Ongoing training and development opportunities

At SWARCO, we deliver intelligent transport and mobility solutions that improve journeys and communities worldwide.

If you’re passionate about operational excellence, technical leadership and developing high-performing teams, we’d love to hear from you.

No agencies please.

#LI-EW1

Become a part of SWARCO.

Apply Now

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