Front line manager Work, Jobs in Hempstead, Ess (with Salaries)

Customer Service Team Leader
Lucy and Lola Shop —Cambridge
- £35,000 - £38,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
- Employee discount
Quick apply
10d
Administrator Team Leader Stansted
Swissport International AG —Stansted
- Weekend availability
- Customer service
- English
- Continuous improvement
Senior Curator (maternity cover)
GAINSBOROUGH'S HOUSE SOCIETY —Sudbury
- £30,192 a year
- Part-time
- Management
- Computer literacy
- Research
- Annual leave
Quick apply
AD Site Manager
BioticNRG —Red Lodge
- From £50,000 a year
- Full-time
- Management
- Continuous improvement
- Team management
- Health & wellbeing programme
- Life insurance
Quick apply
10d
Mass Participation Events Manager
Alzheimer's Research UK —Cambridge
- £45,000 a year
- Weekend availability
- Travel
- Organisational skills
- Communication skills
- Sick pay
7d
Executive Head Chef
Stoke by Nayland Resort —Stoke by Nayland
- From £55,000 a year
- Weekend availability
- Hospitality
- Inventory control
- Hotel
- Free parking
- Store discount
Quick apply
Receptionist
Gonville Hotel Cambridge —Cambridge
- £26,436.80 a year
- Full-time
- Hotel
- Front desk
- Employee discount
- Referral programme
Quick apply
Community Library Assistant Cambourne
Cambridgeshire County Council —Cambourne
- £25,948 - £25,989 a year
- Travel
- Front desk
- Computer skills
- Annual leave
- Employee discount
3d
Flexi Front of House Manager
N Family Club —Cambridge
- £16.29 - £21.93 an hour
- Management
- Computer literacy
- Front desk
- Flexible schedule
- Referral programme
Quick apply
11d
Assistant Store Manager
TNF —Braintree
- Weekend availability
- Customer service
- English
- POS
- Employee discount
Quick apply
Duty Manager
The Quay Theatre Sudbury —Sudbury
- £12.71 an hour
- Part-time
- Bar
- Management
- Computer literacy
- Free parking
- Employee discount
Quick apply
Bar Supervisor
Black Rabbit —Maldon
- From £13 an hour
- Weekend availability
- Bar
- Customer service
- Supervising experience
- Employee discount
- Flexible schedule
Quick apply
5d
Operations Manager
Novanta —Cambridge
- Full-time
- Continuous improvement
- Team management
- In-person
Restaurant Manager
Aromi —Cambridge
- Up to £32,000 a year
- Weekend availability
- Hospitality
- Restaurant management
- English
- Store discount
- Employee discount
Quick apply
7h
Cafe Supervisor
Holland Hospitality —Ely
- From £13 an hour
- Part-time
- Restaurant management
- Supervising experience
- Recruiting
- Free parking
- Employee discount
Quick apply
12d
Assistant Manager
The Meadow Lark, Trumpington —Cambridge
- Up to £42,000 a year
- Full-time
- Customer service
- Organisational skills
- Training & development
- Employee assistance programme
- Employee discount
Quick apply
Shift Manager
Five Guys UK —Braintree
- £32,470 a year
- Weekend availability
- Restaurant management
- Guest services
- Leadership
- Annual leave
- Employee assistance programme
5d
Team Coordinator - Tenant Find
Dwelly —Cambridge
- Travel
- AI
- Leadership
- Annual leave
Customer Service/Sales Expert
Travis Perkins —Colchester
- Weekend availability
- Employee discount
11d
Shift Manager
Five Guys —Braintree
- Weekend availability
- Restaurant management
- Guest services
- Leadership
- Annual leave
- Employee assistance programme
5d

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Customer Service Team Leader

Lucy and Lola Shop
Cambridge

Quick apply

Job details

Permanent | Full-time
£35,000 - £38,000 a year
10 days ago

Benefits

Free parking
Casual dress
On-site gym
Company pension
Company events
Employee discount
Referral programme
On-site parking

Qualifications

Management
Multilingual
Ticket management
English
Supervising experience
Zendesk
Team management
Customer support
Customer interaction
Leadership

Full job description

We make custom embroidered pet portraits. Someone sends us a photo of their dog, cat or horse; our artwork team turns it into a stitch file; our production team embroiders it onto a sweatshirt, hoodie or cushion; and it's packed and posted from our studio just south of Cambridge.

We started in lockdown with one secondhand embroidery machine. We've stitched over 200,000 portraits since, exhibited at Crufts and dozens of Dog Fest events, and we now design, make and ship everything in-house.

We're heading into our biggest ever Q4, and we're looking for someone to lead customer service through it.

What the role actually is

It's a hands-on leadership job, not a desk-and-dashboard one. You'll be answering customers yourself, and you'll be the person the rest of the team looks to for how it's done.

You'll lead a small in-house team plus a group of remote virtual assistants, and you'll work daily with our Production Manager, Artwork Manager and packing team so that what we promise customers matches what's happening on the floor. You'll report into our Operations Director.

A lot of our orders are gifts. A meaningful number are memorial pieces for a pet that's died. Getting the response right matters more here than in most places.

Day to day you'll:

Work the queue alongside the team, and own the hardest tickets yourself: lost parcels, missed deadlines, difficult stitch approvals, upset customers
Onboard, train and QA the VAs, and write the macros and briefs they work from so quality holds as volume climbs
Keep response times, resolution rates and CSAT where they need to be, and report on them honestly
Sit between service, production and packing, flagging early when a promise and the schedule don't line up
Run the pre-Christmas cut-off comms and the peak staffing plan
Spot the patterns behind repeat contacts and fix the cause, not just the ticket
Feed what customers are actually saying back into product, marketing and the website

We're looking for someone who:

Has led or supervised a customer service team, in ecommerce or in a production, made-to-order or customer-facing operational environment
Has worked a peak trading season and knows what November feels like from the inside
Is comfortable with helpdesk software (Gorgias, Zendesk, Freshdesk, Re:amaze or similar) and Shopify
Writes well. Warm, clear, human, never robotic
Is organised enough to build process, and calm enough to work without it when the day goes sideways
Wants to build something rather than maintain something

Experience managing remote or outsourced agents, personalised or made-to-order products, or international shipping and returns is a bonus, as is a genuine soft spot for other people's pets.

What we offer

£35,000 – £38,000 depending on experience
28 days holiday including bank holidays
Company pension
Free on-site parking
Staff discount, and a portrait of your own pet
Real ownership of how this function gets built, and a direct line to the leadership team
A studio where you can walk twenty steps and watch the thing you just promised a customer being made

The practical bit

Full time and on site at Copley Hill Business Park, just south of Cambridge. This isn't a hybrid role — being in the room with production, artwork and packing is the point. Free parking, and an easy drive from Cambridge, Sawston, Saffron Walden and the A11/M11.

Peak season runs September to December and is genuinely busy. We'd rather tell you that up front, and we plan for it properly.

Pay: £35,000.00-£38,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Employee discount
Free parking
On-site gym
On-site parking
Referral programme

Work Location: In person

Quick apply

Refine Your Search

front line manager jobs in hempstead, ess

Customer Service Team Leader

Administrator Team Leader Stansted

Senior Curator (maternity cover)

AD Site Manager

Mass Participation Events Manager

Executive Head Chef

Receptionist

Community Library Assistant Cambourne

Flexi Front of House Manager

Assistant Store Manager

Duty Manager

Bar Supervisor

Operations Manager

Restaurant Manager

Cafe Supervisor

Assistant Manager

Shift Manager

Team Coordinator - Tenant Find

Customer Service/Sales Expert

Shift Manager

I want to receive the latest job alerts for front line manager in hempstead, ess

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