IMPORTANT — PLEASE READ BEFORE APPLYING
This is a hands-on leadership role. You will deliver high-end treatments AND run the salon like an operator — managing standards, team performance, bookings, client experience, revenue, and retention.
This role requires strong leadership alongside technical excellence. If you are looking for a treatment-only position without management responsibilities, this will not be the right fit.
ABOUT BELGRAVE COSMETICS
Belgrave Cosmetics is a luxury Aesthetic clinic in Bristol offering advanced aesthetic treatments. Our services include body sculpting (fat freezing, cavitation, radio frequency skin tightening), advanced facials, laser hair removal, HIFU, and bespoke packages — delivered with premium client care and uncompromising standards.
We are building an elite salon culture. Every hire, every system, and every client interaction is designed to be best-in-class. This role exists because we refuse to plateau.
THE MISSION YOU’LL OWN
Run the salon at elite standards while delivering exceptional treatments, tight diary, five-star client journey, coached team, clean systems, and consistent growth.
You are the operator. You own the performance of the treatment floor, the energy of the team, and the experience every client walks away with. If something needs fixing, you fix it. If something is working, you optimise it. If the standard slips, you catch it before anyone else does.
OUTCOMES YOU’LL BE ACCOUNTABLE FOR
These are the results you will be measured against on a weekly and monthly basis.
OUTCOME
WHAT THIS LOOKS LIKE IN PRACTICE
Diary Utilisation
Minimal gaps, smart scheduling, and strong follow-up. You treat empty appointment slots as revenue opportunities and close them proactively.
Rebooking & Retention
Clients leave with their next appointment booked. Rebooking rate improves monthly. You track it, coach the team on it, and own the results.
Team Standards
Punctuality, presentation, consistency, hygiene, and service quality are maintained at all times. You lead by example and hold the line.
Revenue Growth
Ethical upselling, packages, memberships, and retail. Revenue is protected and grown through well-structured client journeys.
Clean Operations
Stock, rooms, compliance, and SOPs run smoothly. The salon operates efficiently with no last-minute scrambling.
WHAT YOU’LL DO (DAY-TO-DAY)
SALON MANAGEMENT & LEADERSHIP
- Lead day-to-day operations including opening, closing, workflows, standards, hygiene, and presentation
- Coach and develop therapists through training, feedback, performance conversations, and leading by example
- Oversee bookings, rotas, diary optimisation, client follow-ups, and cancellation/no-show reduction
- Handle client enquiries and feedback professionally to protect retention and reputation
- Manage stock control, ordering, supplier coordination, and treatment room readiness
- Support promotions and contribute to marketing initiatives (in-salon and local growth)
TREATMENT DELIVERY (LEVEL 3/4)
You will deliver a range of treatments, including but not limited to:
- Specialist facials and advanced aesthetics
- Body sculpting (fat freezing, cavitation, radio frequency skin tightening)
- Laser hair removal
- HIFU
REQUIREMENTS
Essential (Required)
- Level 3/4 Beauty Therapy qualification (or equivalent)
- Proven experience in a senior therapist, salon manager, or team lead role
- Strong technical ability across a broad service menu (not a single-treatment specialist)
- Demonstrated leadership ability: coaching, giving constructive feedback, and maintaining standards
- Strong organisational skills: rotas, systems, stock management, checklists, and follow-through
- Client-first mindset with premium service instincts and professional communication
Desirable (Preferred)
- Track record of improving rebooking rates, client retention, diary utilisation, or revenue per client
- Experience with packages, memberships, retail performance, and standards training
- Familiarity with salon software, CRM systems, or booking platforms
- Experience onboarding and training junior therapists to a premium standard
WHAT SUCCESS LOOKS LIKE IN THIS ROLE
We hire people who take full ownership of their results. The ideal candidate for this role demonstrates the following qualities:
QUALITY
WHAT IT MEANS IN THIS ROLE
Ownership
You see a problem, you fix it. You don’t wait to be told. The salon is your operation and you take full responsibility for its performance.
Coachability
You implement feedback quickly and constructively. You are open to learning and focused on continuous improvement.
Resilience
Challenging client situations, staff issues, and operational problems don’t knock you off course. You solve problems with a calm, solutions-focused approach.
Drive
You are self-motivated and proactive. Nobody needs to chase you for updates, effort, or results.
Curiosity
You stay current with treatments and industry trends, bring new ideas to the table, and continuously raise the bar for yourself and the team.
IS THIS ROLE RIGHT FOR YOU?
This is a demanding leadership position that requires high standards and accountability. To help you decide whether to apply, please consider the following. This role will suit you if you thrive in an environment where:
- You are expected to work independently and take initiative without constant direction
- Performance is measured against clear targets and KPIs
- You are responsible for having honest, constructive conversations with team members about standards
- Timekeeping, hygiene, and operational systems are taken seriously every day
- Leadership responsibility sits alongside hands-on treatment delivery
We are building an elite salon culture. We protect standards at Belgrave Cosmetics.
BENEFITS
- £35,000 per year salary plus performance bonus tied to clear KPIs
- Fully funded training in high-end, in-demand treatments
- Staff discounts on treatments and retail products
- Genuine career progression based on performance (not tenure)
- A culture that recognises and rewards excellence
- Direct access to the business owner — your ideas will be heard and implemented
HOW TO APPLY
Apply with your CV and a short cover note answering ALL of the questions below.
Applications without answers to these questions will not be progressed.
- What salon or clinic have you helped lead, and what specific, measurable results did you improve? (e.g. revenue, retention, rebooking rate, team performance — please include numbers where possible)
- What are the 3 KPIs you would track weekly in this business and why?
- Describe a time you raised standards with a team member — what was the situation, what did you do, and what changed as a result?
- What would your 30-day plan be in this role? (bullet points are fine)
Job Type: Full-time
Pay: £30,000.00-£35,000.00 per year
Benefits:
Work Location: In person
