Building / Estates Manager
Location: Location is
Limelight, Elstree Way | Borehamwood | WD6 1JH (fully site based)
Key Asset information: Grade A office scheme comprised of three interconnected buildings with an underground car park in a prime location within Borehamwood. On site café, Gym, Business lounge, shower facilities
Hours: Full-time, Monday to Friday (8:30am – 5:30pm) - On-site, 5 days per week
Role Overview
We’re looking for a hands-on Building / Estates Manager to represent Praxis Facilities Management.
The role:
We’re looking for a proactive and hands-on Building Manager to take ownership across three interconnected buildings and an underground car park at our Borehamwood site (Limelight).
This is a highly visible role where you’ll be the day-to-day presence on site, responsible for delivering an excellent tenant experience, maintaining high building standards, and ensuring smooth operational performance across all three assets.
You’ll coordinate FM and contractor activity, resolve issues quickly and effectively, and ensure our buildings are run with consistency, control and pride.
We’re particularly interested in someone who brings initiative and ideas especially around ESG, sustainability, and tenant engagement including creating opportunities for community building through networking events, charitable initiatives, and occupier-focused activity.
Above all, this role is about balancing operational control, cost discipline, and outstanding customer service, ensuring tenants enjoy a high-quality, well-managed environment every day.
Main duties:
- Act as the visible on-site representative for the building, ensuring tenants, visitors and stakeholders receive a professional and responsive service.
- Maintain high standards of building presentation, cleanliness, safety and the overall environment across occupied and communal areas.
- Respond promptly and professionally to tenant queries, issues and requests, ensuring matters are recorded, progressed and followed through.
- Build strong working relationships with tenants, occupiers, contractors, Property Management and Facilities Management colleagues.
- Conduct regular building inspections, identifying defects, presentation issues, compliance concerns and operational risks.
- Ensure maintenance, cleaning, compliance and building issues are escalated appropriately and tracked through to resolution.
- Coordinate contractor attendance on site, ensuring access arrangements, permits and site procedures are followed.
- Support planned and reactive maintenance activities, including coordinating access, communication and completion records.
- Monitor key building systems and escalate faults relating to CCTV, alarms, access control, fire systems and other site infrastructure.
- Support health, safety and compliance activities, including inspections, records, corrective actions and risk escalation.
- Maintain accurate site records, inspection reports, communication logs, meter readings and contractor records.
- Complete reporting requirements accurately and within agreed timescales.
- Support tenant move-ins, move-outs and occupier changes, ensuring activities are coordinated and completed efficiently.
- Support projects, procurement activities and site works, including contractor coordination and maintaining accurate records.
- Communicate clearly with tenants and internal stakeholders regarding works, disruption, access requirements, building updates, and issue resolution.
- Identify recurring issues, service gaps, or tenant concerns and escalate them with practical recommendations.
- Protect the tenant experience by ensuring standards are maintained and avoidable disruption is minimised.
- Contribute positively to the wider Property Management function by maintaining professionalism, ownership, and clear communication.
Requirements, Skills and Competencies
- Building management, front of house, facilities, or customer-facing operational experience.
- Strong tenant, occupier and visitor service skills.
- Practical understanding of building operations, maintenance issues, and contractor coordination.
- Working knowledge of health and safety, site procedures, and compliance records.
- Confident coordinating contractors, access, permits, and site activity.
- Able to identify defects, risks, and presentation issues early.
- Clear written and verbal communication skills.
- Strong organisation, record keeping, and follow-through.
- Able to manage competing requests while maintaining control of priorities.
- IOSH, NEBOSH, or a relevant facilities qualification is desirable.
Personal Qualities and Standards
- Takes pride in the building and maintains high standards.
- Acts quickly when issues arise and maintains visible ownership on site.
- Communicates clearly and professionally at all times.
- Keeps tenants informed, supported, and engaged.
- Follows through on tasks until fully resolved.
- Challenges poor standards and avoids unnecessary disruption.
- Keeps records accurate and up to date.
- Represents Praxis with professionalism.
- Operates with accountability, presence, and a strong sense of ownership.
Why join Praxis:
This is a great opportunity to join a high-performing, entrepreneurial business where you’ll have real ownership of your site and the chance to make a visible impact day-to-day.
Professionalism | We consistently seek to exceed expectations. Our people can express themselves fully while upholding the highest standards of conduct, competence, and integrity.
Ownership | Every asset, challenge, and opportunity is treated as our own. We deliver all real estate services in-house — never outsourcing responsibility, accountability, or blame.
Entrepreneurialism | We challenge convention and champion imaginative solutions. Rigorous debate is encouraged, and everyone is empowered to make decisions that elevate performance.
Meritocracy | Results, hard work, and strong ideas matter more than age, tenure, or titles. We are a diverse team that collaborates openly so each person can reach their full potential.
Action This Day | We do not defer or delay. Anything that can be done today, is done today.
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Highly competitive salary DOE
- Discretionary bonus scheme
- 25 days holiday per year plus bank holidays
- Private Medical Insurance (medical history disregarded)
- Healthcare Cash Plan
- 5% Company pension contribution
- 3x Life Assurance
- Cycle to work scheme
- Employee Assistance Programme
Praxis Facilities Management Ltd (“PFM”) provides the necessary on-site services to Praxis Real Estate Management managed properties which includes 400+ directly employed individuals covering management, operations, marketing, security, administration, maintenance, and cleaning.
