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Technical Support Officer

Watford Borough Council -
Watford

Apply Now

Job details

Permanent | Full-time
£34,198 - £36,649 a year
4 days ago

Qualifications

Microsoft Word
Microsoft Outlook
Computer literacy
Microsoft Office Suite
Technical support
Purchase order creation
Customer support
Customer interaction
Communication skills
GIS
Office experience

Full job description

Technical Support Officer

Watford, UK

Job Reference

TSO/08/26

Location

Watford Town Hall

Function

Watford Borough Council

Salary

£34,198 - £36,649 per annum (pro rata)

Status

Full Time

Job Type

Permanent

Hours Of Work

22 hours per week

More details

Part Time, Permanent (22 hours/ week)
£34,198 - £36,649 per annum (pro rata)

The Role:-
The post holder will be responsible for providing technical and administrative support within Development Management service, including Planning, Local Land Charges, Building Control, Planning Enforcement and Community Infrastructure Levy (CIL).

Key Responsibilities:-

Checking the validity of planning, building control and local land charges applications
Preparation and dispatch of decision notices for planning and building control applications
Maintaining accurate property records for all applications
Processing planning and enforcement appeals
To provide technical advice to customers on all Development Management issues, via the phone, email or in person.
To receipt all payments received by the department
To issue invoices and purchases orders for the department

Good to have but not essential:-

To have a basic understanding of the processes and legislation relating to planning and building control applications.
Ability to read and interpret plans
The ability to demonstrate good oral and written communication skills
The ability to deal with and respond to the needs of a diverse range of internal and external customers.
An effective team member with the ability to work towards and achieve team goals and outcomes
Ability to multi-task, deal with changing priorities or workload and meet deadlines
To have an incisive and practical approach to problem solving including the ability to know when to make a decision individually and when to seek assistance
Experience of following office procedures to ensure consistency and efficiency within a performance focused environment
Experience of explaining complex processes to customers not familiar with the subject matter
To acquire knowledge and skills keep up to date with changes to legislation
To have a high level of computer literacy as, regular use of Microsoft office suite including outlook, word and excel and detailed working knowledge of uniform, total land charges, Exacom and GIS

Closing Date: 6th September 2026

A basic Disclosure check or DBS enhanced check (as applicable) will be carried out for this post.

At Watford Borough Council we consider equality issues alongside other factors when making decisions as an employer of choice. We are committed to ensuring that we have effective policies, strategies, procedures, and processes and that we encourage behaviour which promotes equality, encourages diversity, and contributes to an inclusive organisational culture.
At Watford Borough Council, we consider equality issues alongside other factors when making decisions as an employer of choice. We are committed to ensuring that we have effective policies, strategies, procedures, and processes and that we encourage behaviour which promotes equality, encourages diversity, and contributes to an inclusive organisational culture.

Watford Borough Council is undergoing Local Government Reorganisation (LGR). If you are employed by Watford Borough Council on 1 April 2028, it is expected that the majority of roles will transfer to the newly-created unitary councils on existing terms and conditions under TUPE (Transfer of Undertakings – Protection of Employment) principles.

LGR is one of the biggest changes we will face in a generation. It will reshape how we work and how services are organised, and gives us a real opportunity to build something better.

To find out more, visit the Local Government Association website.

AI can be a helpful tool, however applications that appear to rely heavily on external sources may be reviewed which could affect the progress and outcome of the application. Candidates must ensure all content is genuinely their own.

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