Customer success manager Work, Jobs in Hengoed, Cay (with Salaries)

Customer Success Manager
Unify Limited —Caerphilly
- £35,000 - £38,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- APIs
- In-person
- Free parking
- Work from home
Quick apply
Customer Success Manager
LEAP Legal Software —Cardiff
- £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
3d
Business Development Manager
GEM —Cwmbran
- £40,000 - £50,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Employee assistance programme
Quick apply
11d
Branch Manager
Travis Perkins —Caerphilly
- Weekend availability
- Sales
- Communication skills
- Employee discount
Deputy Manager
Iceland —Mountain Ash
- £31,080 a year
- Full-time
- Team management
- Retail management
- Leadership
- Employee discount
- Referral programme
Key Account Manager
Abbey Glass —Ynyshir
- From £35,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Salesforce
- Employee discount
Quick apply
10d
Fleet Business Development Manager
Vertu Motors —Newport
- £40,000 a year
- Full-time
- Sales
- Business development
- Communication skills
Quick apply
Senior Member Support Manager
Yonder —Cardiff
- £64,210 - £78,055 a year
- Hybrid work
- IT
- Annual leave
5d
Customer Relations
PHSGroup —Caerphilly
- £25,710 a year
- No weekends
- Hybrid work
- Customer service
- Free parking
- Employee discount
Customer Experience Specialist
ANNA —Cardiff
- £25,000 a year
- Monday to Friday
- Remote
- Customer service
- Communication skills
- Time management
- Annual leave
- Employee discount
10d
Store Manager
Aldi —Merthyr Tydfil
- £52,910 - £69,000 a year
- Annual leave
Market Street Manager - Bargoed
Morrisons —Bargoed
- Hospitality
- Team management
- Free parking
- Employee discount
Quick apply
Trading Manager - Bargoed
Morrisons —Bargoed
- Hospitality
- Team management
- Employee discount
Quick apply
5d
Senior Capture Manager
AIRBUS Defence and Space Limited —Newport
- Full-time
- Hybrid work
- Sales
- Travel
- Free parking
- Employee assistance programme
Business Development Manager - Card Payments
AF Consulting —Cardiff
- £30,000 - £100,000 a year
- Full-time
- Remote
- CRM software
- Sales
- Business development
Quick apply
13d
Strategic Growth Manager - Wales
Department for Business and Trade —Cardiff
- £42,391 - £46,465 a year
- Part-time
- Presentation skills
- Communication skills
6d
Customer and Trading Manager - Online
Sainsbury's —Newport
- From £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount
4d
Regional Sales Manager
OrderYOYO —Cardiff
- Up to £52,000 a year
- Remote
- Leadership
- Communication skills
- Work from home
Quick apply
Assistant Branch Manager
Travis Perkins —Merthyr Tydfil
- Full-time
Duty Manager
Iceland —Bargoed
- £11.60 - £12.71 an hour
- Part-time
- Retail management
- Employee discount
- Referral programme
11d

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customer success manager jobs near hengoed, cay

Customer Success Manager

Unify Limited
Caerphilly

Quick apply

Job details

Permanent | Full-time
£35,000 - £38,000 a year

Benefits

Free parking
Work from home
Private medical insurance
Life insurance

Qualifications

Microsoft Powerpoint
Law
Proposal writing
B2B
Relationship management
APIs
SaaS
AI
Account management
Communication skills
Time management

Full job description

Customer Success Manager - SaaS

Hybrid – 2 days in the office (Caerphilly)

Salary: £35,000–£38,000 + Commission + £300 monthly car allowance

Travel: 2–4 days per month for client visits

Our client is an award-winning technology company helping organisations prepare for a net zero and a digital future.

The Role

This is a hybrid Customer Success and Account Management role focused on onboarding, adoption, value realisation, and growth across key client accounts.

The successful candidate will act as the primary point of contact for customers post-sale, ensuring smooth onboarding, strong engagement, and long-term success. They will work closely with commercial, product, and technical teams (software developers) to help clients maximise value from the SaaS platform. They will report into and work closely with the Commercial Manager to support account growth and revenue objectives.

This role would suit someone who enjoys combining relationship management with technology, problem-solving, and digital innovation.

Key Responsibilities

They will:

 Manage and grow relationships with key client accounts across multiple sectors

 Act as the primary point of contact for onboarding, support, and success planning

 Translate client needs into clear project briefs and delivery plans

 Ensure successful project delivery on time and within scope

 Monitor platform usage and account performance, identifying opportunities to improve

adoption and impact

 Produce regular client reports, impact summaries, and presentations

 Lead renewal conversations and identify expansion opportunities

 Prepare quotes and contribute to proposal writing for renewals, upsells, and new

opportunities within existing accounts

 Support commercial processes in collaboration with the Commercial Manager

 Represent the business at meetings, workshops, and industry events

 Configure demo environments and support technical walkthroughs

 Deliver product demonstrations to both technical and non-technical audiences

 Create customer-facing resources such as guides, slide decks, and video walkthroughs

 Build sample AI workflows or LLM-powered use cases within the platform to support

demonstrations and onboarding.

They will be expected to confidently walk customers through technical workflows without relying heavily on engineering support.

Essential Experience and Requirements

The ideal candidate will have:

 Proven experience in Customer Success, Account Management, or B2B relationship

management

 Prior experience in a customer-facing role within a B2B SaaS company where the product

had meaningful technical complexity

 Experience preparing quotes and contributing to proposal writing in a commercial

environment

 Experience working with or demoing SaaS platforms or developer tools.

 Comfort navigating technical concepts such as APIs, LLMs, prompt engineering, or agent-

based workflows (they do not need to build them from scratch, but must be able to

understand and clearly explain them)

 Ability to independently learn new software tools and confidently deliver product

demonstrations

 Strong stakeholder engagement and communication skills

 Commercial awareness and ability to identify growth opportunities

 Confidence using CRMs, dashboards, and collaboration tools

 Experience creating customer-facing materials (e.g. Canva, Loom, OBS, PowerPoint, or

similar tools)

 Strong organisational and time-management skills

Desirable / Nice to Have

 Hands-on experience with AI platforms, chatbot builders, or no-code/low-code automation tools

 Familiarity with RAG (Retrieval-Augmented Generation), vector databases, or agentic AI

workflows

 Basic understanding of APIs, webhooks, or integration platforms (e.g. Zapier, Make)

 Experience configuring integrations or building lightweight automation workflows

 Background in digital learning, education technology, or workforce development

Personal Attributes

The successful candidate should:

 Be proactive and take ownership

 Demonstrate a strong “can do” attitude

 Be naturally curious and eager to learn

 Go the extra mile for clients and colleagues

 Be comfortable suggesting new ideas and improvements

 Work collaboratively and thrive as part of a growing team

 Be motivated by purpose-driven work and the impact of learning technology

What We Offer

 Salary: £35,000 - £38,000 + annual performance bonus

 Hybrid and flexible working (home and office-based)

 Opportunities for professional growth within a fast-scaling business

 Collaborative, innovative culture focused on impact and learning

Benefits:

 Free parking

 Life insurance

 Private medical insurance

 Work from home

Please apply by submitting your latest CV for immediate review by our Talent team

Pay: £35,000.00-£38,000.00 per year

Work Location: Hybrid remote in Caerphilly (Caerphilly)

Quick apply

Refine Your Search

customer success manager jobs in hengoed, cay

Customer Success Manager

Customer Success Manager

Business Development Manager

Branch Manager

Deputy Manager

Key Account Manager

Fleet Business Development Manager

Senior Member Support Manager

Customer Relations

Customer Experience Specialist

Store Manager

Market Street Manager - Bargoed

Trading Manager - Bargoed

Senior Capture Manager

Business Development Manager - Card Payments

Strategic Growth Manager - Wales

Customer and Trading Manager - Online

Regional Sales Manager

Assistant Branch Manager

Duty Manager

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