Customer service representative Work, Jobs in Henlow, Bdf (with Salaries)

Customer Service Representative
Element Materials Technology —Hitchin
- Microsoft Word
- Microsoft Excel
- Customer service
Customer Services Advisor
Halfords —Bedford
- £11.05 - £12.91 an hour
- Part-time
- Sales
- Customer service
- Employee assistance programme
- Employee discount
Call Centre Agent
Fortem Solutions Ltd —Hitchin
- Weekend availability
- Customer service
- Maintenance
- IT
7d
Customer Service Assistant
Admiral Slots —Stevenage
- £12.75 an hour
- Part-time
1d
Customer Service Assistant
Wickes —Letchworth
- £8.82 - £12.71 an hour
- Full-time
- Customer service
- Annual leave
- Employee discount
8h
Customer Representative - Milton Keynes
Nationwide Building Society —Milton Keynes
- From £25,250 a year
- Full-time
- Customer service
- Banking
2h
Customer Service Advisor
Bionic Services Ltd —Luton
- Full-time
- Customer service
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
Quick apply
9d
CUSTOMER SERVICE ASSISTANT
Stevensons —Letchworth
- Full-time
- Customer service
- Microsoft Office
- Typing
One Stop - Customer Service Assistant
One Stop —Letchworth
- £12.81 an hour
- Full-time
2d
Customer Care Coordinator
Dandara —Milton Keynes
- Customer service
- Maintenance
- IT
- Employee assistance programme
Customer Service Assistant
World Duty Free Group —Stansted
- Part-time
- Sales
- Communication skills
Quick apply
Customer Service Agent (CSA)
ABM —Stansted Airport
- £27,922 a year
- Weekend availability
Customer Service Assistant - Stevenage
Leeds Building Society —Stevenage
- £25,000 a year
- Monday to Friday
- Microsoft Office
Customer Representative - Luton
Nationwide Building Society —Luton
- From £25,250 a year
- Temporary
- Customer service
- Banking
7d
Customer Service & Sales Advisor
Stellantis &You —Hatfield
- Up to £60,000 a year
- Weekend availability
- Customer service
- In-person
- Retail sales
- Store discount
- Health & wellbeing programme
Quick apply
9d
Customer Service Assistant (Yard)
Huws Gray Group —Cambridge
- Employee discount
Customer Services Coordinator - 15 month fixed term
untypical —Bedford
- Microsoft Word
- Microsoft Excel
- Plumbing
- Employee assistance programme
Client Services Administrator
Vetspeed Ltd —Royston
- £25,235 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Health & wellbeing programme
- Life insurance
Quick apply
3d
Customer Care Advisor
Wed2B UK and ROI —Milton Keynes
- £12.71 an hour
- Part-time
- Hybrid work
- Social media management
- Customer service
- Communication skills
Quick apply
2d
Customer Service Advisor
Allica Bank —Milton Keynes
- £25,000 - £27,000 a year
- Full-time
- Hybrid work
- Customer service
- Financial services
- Banking

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Customer Service Representative

Element Materials Technology -
Hitchin

Apply Now

Job details

Qualifications

Microsoft Word
Driving Licence
Microsoft Excel
Customer service
Driving
Communication skills

Full job description

Overview:

Element has an opportunity for a Customer Service Representative (CSR), primarily responsible for handling straightforward price and requests for quotes (RFQ's) from our customers via email or over the phone and following up on pending or issued quotations.

Drivers license required!

The Customer Service Representative may also be involved in identifying new sales opportunities through proactive questioning to ensure maximum share of customers' testing business. The ideal candidate will be customer focused, action oriented, approachable and patience.

Responsibilities:

Primarily involved in the access and persuasion steps of the sales process; including qualifying, relationship building, needs evaluation, solution development / presentation and closing
Proactively engage with customers using phone, email, web conferencing
Identify current and future customer service requirements by establishing personal rapport with potential and actual customers, acting as a liaison between the customers and Element Material Technology
Manage relationships with customers
Focus on straightforward quotation enquiries for standard products & services
Gain pricing and lead time from standard price lists
Work with departments to resolve complaints
Process sales invoices, quoting and provide status report to clients
When applicable handle requests for information (e.g. shipping / delivery dates)
Actively utilise Customer Relationship Management (CRM) tool to record activities, ensuring contact details are accurate, duplicates are removed, new information is added and accurate call / visit logs are entered
Achieve sales goals by converting and penetrating accounts
Build and maintain a working knowledge of Element Material Technology service offerings; participate in training / coaching opportunities
Ensure compliance with all Element Materials Technology policies including but not limited to Terms and Conditions, trade compliance, treatment of others, moral code of conduct, and employee handbook
Ensure adherence to all applicable laws pertaining to safety, environment and corporate governance

Skills / Qualifications:

3 years of customer service experience with quoting experience strongly preferred
Ability to read and interpret documents such as customer quotes / contracts, marketing materials, and customer testing specifications
Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization
Ability to calculate figures and amounts such as discounts, interest, commissions and proportions and apply concepts of basic algebra and geometry.
Ability to solve practical customer problems
Ability to interpret a variety of instructions, data and details furnished in written, oral, diagram, or schedule form
A valid driver’s license, with an acceptable driving record under Element’s policy
Experience in interpreting testing procedures and requirements desired
Proficiency in Microsoft Applications (Dynamics AX and CRM, Word, Excel)
Ability to remain calm when faced with mounting pressure related to deadlines and multiple priorities
Well-developed oral and written communication skills to meet a variety of communication needs with strong interpersonal skills that foster open upward and downward communication built on mutual respect
Ability to interface with clients, win new work and determine their requirements; helps develops proposals including cost estimates, work plan and terms and conditions

Company Overview:

Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to ‘Make tomorrow safer than today’.

When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.

While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.

Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.

Diversity Statement:

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.

Apply Now

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customer service representative jobs in henlow, bdf

Customer Service Representative

Customer Services Advisor

Call Centre Agent

Customer Service Assistant

Customer Service Assistant

Customer Representative - Milton Keynes

Customer Service Advisor

CUSTOMER SERVICE ASSISTANT

One Stop - Customer Service Assistant

Customer Care Coordinator

Customer Service Assistant

Customer Service Agent (CSA)

Customer Service Assistant - Stevenage

Customer Representative - Luton

Customer Service & Sales Advisor

Customer Service Assistant (Yard)

Customer Services Coordinator - 15 month fixed term

Client Services Administrator

Customer Care Advisor

Customer Service Advisor

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