Technical support occupations Work, Jobs in Henlow, Bdf (with Salaries)

1st Line Service Desk Analyst
Intercity Technology —Shefford
- Windows
- IT
- Employee assistance programme
IT Support Technician - First Line Onsite: Immediate Start
Concero UK —Hitchin
- £25,000 - £29,000 a year
- Full-time
- Azure
- Windows
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
6d
IT Executive
Step Change Outsourcing —Stevenage
- £30,000 a year
- Full-time
- SQL
- Computer networking
- In-person
- Free parking
- Referral programme
Quick apply
9d
IT Field Support Technician - T2 / Second Line Immediate Start
Concero UK —Hitchin
- £28,000 - £34,000 a year
- Full-time
- Windows
- Analysis skills
- Travel
- Free parking
- Annual leave
Quick apply
6d
IT Apprentice
North Hertfordshire District Council —Letchworth
- £25,033 a year
- Customer service
- IT
- Communication skills
3d
Technical Support Center Engineer
NTT Global Data Centers —Hemel Hempstead
- Full-time
- Salesforce
- Microsoft Office
- Analysis skills
Application Support Technician
Central East Integrated Care Board —Welwyn Garden City
- £32,073 - £39,043 a year
- Full-time
- Customer service
- Communication skills
6d
1st Line Service Delivery Analyst
Moto —Dunstable
- Full-time
- Hybrid work
- Work from home
- Sick pay
Quick apply
1d
Support Technician
Jonas Software —Milton Keynes
- Full-time
- Communication skills
Technical Support Analyst
Red Bull Technology Group —Milton Keynes
- Full-time
- ERP systems
- Analysis skills
- Organisational skills
7d
Helpdesk Agent - 11:30 - 20:30 office based including weekend work
Ostara Systems —Milton Keynes
- £26,208 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Customer service
Desktop Support Engineer - Luton Airport
ESP Global Services Limited —Luton
- Monday to Friday
- Windows
- Microsoft Office
- Computer networking
Quick apply
1st Line IT Engineer
Solus Accident Repair Centres —Stansted
- £26,000 - £32,000 a year
- Full-time
- Employee discount
IT Support Engineer – 1st Line (Managed Service Provider)
Vizion 4 IT Ltd —Milton Keynes
- £28,000 - £30,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Annual leave
Quick apply
23h
IT Support Intern (12 months) - Starting July 2026
Schlumberger —Cambridge
- Customer service
- English
- Bachelor's degree
19h
Second Line Technical Support Analyst
Kinetic Software —Milton Keynes
- £32,000 - £39,000 a month
- Hybrid work
- Azure
- SQL
- Communication skills
- Employee assistance programme
- Employee discount
On-Site 1st/2nd Line Support Technician
Converge Technology Solutions —Hemel Hempstead
- £32,995 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
1d
Technical Support Engineer
InPost UK —Hemel Hempstead
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Farm Systems Support Technician (field based) - South West and Southern England
MSD —Milton Keynes
- Full-time
- CRM software
- Sales
- Maintenance
Junior IT Support Technician
Haus of HR —Olney
- £25,000 - £27,000 a year
- Full-time
- Microsoft Outlook
- Computer networking
- SharePoint
Quick apply
7d

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technical support occupations jobs near henlow, bdf

1st Line Service Desk Analyst

Intercity Technology -
Shefford

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Job details

Permanent

Benefits

Company pension
Employee assistance programme

Qualifications

SCCM
GCSE
Windows
ITIL
MTA
Remote access software
IT support
DNS
TeamViewer
ServiceNow
IT
Active Directory
CompTIA A+
VPN

Full job description

About The Role

Solve problems. Support people. Power great service. Be our next 1st Line Support Analyst!

We’re looking for a customer-focused 1st Line Support Analyst to join our Service Desk team. You’ll be the first point of contact for IT support, helping users resolve issues quickly and keeping their technology running smoothly.

This is a role for someone who enjoys problem solving, helping people, and learning new technology. You’ll diagnose and resolve a wide range of technical issues while delivering an excellent customer experience.

Our Service Desk supports customers 24/7, but this role operates on a 19:00–07:00 4 days on, 4 days off shift pattern as part of the wider team.

About the Role

As a 1st Line Support Analyst, you’ll be the friendly voice and technical support behind every ticket.

You’ll log, investigate, and resolve incidents, keeping users informed and ensuring service levels are met. When issues require deeper investigation, you’ll escalate them to senior engineers with clear documentation and context.

You’ll work with colleagues across the business and support users at every level, from junior staff to senior stakeholders, adapting your communication style to suit.

What You’ll Do as a 1st Line Support Analyst: Provide first-line technical support

Diagnose and resolve basic hardware and software issues across desktops, laptops, and peripherals
Carry out initial network diagnostics for Wi-Fi, VPN, and DNS issues
Support users remotely using tools such as AnyDesk, TeamViewer, and SCCM

Manage incidents and service requests

Log, track, and update tickets in the service desk system
Ensure incidents are handled within agreed service levels
Escalate complex issues to senior engineers when required

Deliver excellent customer service

Communicate clearly with non-technical users via phone, email, and chat
Maintain a professional, friendly, and helpful approach in every interaction

What You’ll Bring Experience & Knowledge

Experience in a 1st Line IT Support or Helpdesk environment (desirable but not essential)
Understanding of IT infrastructure, including desktops, laptops, printers, and networking
Familiarity with Microsoft Windows and Microsoft 365
Exposure to Active Directory (password resets, account management)
Awareness of service desk platforms such as ServiceNow or HaloPSA
Understanding of ITIL principles

Skills

Strong troubleshooting and problem-solving ability
Clear communication with both technical and non-technical users
Ability to prioritise tasks in a fast-paced environment
Comfortable using remote support tools

Qualifications (desirable)

GCSE Maths and English (Grade C or above)
CompTIA A+
Microsoft Technology Associate
ITIL v4 Foundation

What We Offer:

33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days.
Annual pay reviews.
Holiday buy scheme.
All-company bonus scheme.
Death in service cover.
Employee assistance programme.
Company pension.
Active social calendar.
A strong focus on developing our people.

About Us

Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference – Intercity is a technology solutions partner that isn’t all about tech. It’s about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.

Our vision is to be the best technology partner to work for and with – we are really proud of our achievements so far:

Customer Net Promoter Score of +92
Gold Award Investors in People Accreditation
Employer of the Year 2025 - British Business Excellence Award
Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance

We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.

Apply Now

Refine Your Search

technical support occupations jobs in henlow, bdf

1st Line Service Desk Analyst

IT Support Technician - First Line Onsite: Immediate Start

IT Executive

IT Field Support Technician - T2 / Second Line Immediate Start

IT Apprentice

Technical Support Center Engineer

Application Support Technician

1st Line Service Delivery Analyst

Support Technician

Technical Support Analyst

Helpdesk Agent - 11:30 - 20:30 office based including weekend work

Desktop Support Engineer - Luton Airport

1st Line IT Engineer

IT Support Engineer – 1st Line (Managed Service Provider)

IT Support Intern (12 months) - Starting July 2026

Second Line Technical Support Analyst

On-Site 1st/2nd Line Support Technician

Technical Support Engineer

Farm Systems Support Technician (field based) - South West and Southern England

Junior IT Support Technician

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