We’re looking for someone who leads the way in giving visitors the best experiences and the highest standards. If this sounds like you, we’d love you to join us as Visitor Operations and Experience Manager across the Herefordshire portfolio, as part of our leadership team you'll lead and inspire a great team of staff and volunteers.
This is a chance to make a real difference, developing different experiences for different people and helping to look after nature, beauty and history for everyone.
What it's like to work here:This is a fixed term post, and would be great for someone looking to gain experience working across a large portfolio at a higher level of leadership within visitor experience and operations. The Herefordshire portfolio is made up of Berrington Hall, Brockhampton, Croft Castle, The Weir Garden and 7 open access countryside places. As well as overseeing the visitor operation from welcome to membership there are a number of exciting opportunities to work with colleagues developing the programming offer across the portfolio, bringing to life the properties and engaging with our audience
What you'll be doing:As a member of the leadership team, you’ll oversee visitor operations, aiming for excellence every day. You'll have budgetary control, with a focus on increasing income from admissions, events and membership to reinvest in looking after Herefordshire.
You’ll work with partners and colleagues to bring the stories of these places to life for everyone who visits, whatever their interests and backgrounds. You’ll design and promote events and experiences that appeal to many different people, and you’ll champion the Trust’s values of welcoming everyone.
You’ll create a positive and productive work environment for your team, who take the lead on welcoming visitors, events, learning, marketing and more. You’ll manage recruiting, coaching and developing staff and volunteers.
This is a busy, exciting and fast-paced role, with plenty of variety and responsibility. You’ll take part in duty management, and join the Senior Leadership Team for the portfolio (including at weekends), as well as running visitor operations and helping to shape our plans.
You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
Who we're looking forWe'd love to hear from you if you’re:
- experienced in running visitor operations and high-quality experiences
- confident in working productively with a variety of partners, individuals and organisations
- someone who keeps calm and focused in a busy working environment
- adept at leading operations, including rotas, budgets and planning, across a complex site
- a collaborative leader who takes time to support people in your team and beyond
- experienced in organising events and exhibitions supported by targeted marketing
The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- EV car lease scheme (for roles that meet the salary criteria)
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
Requirements :Compliance.Eligibility to Work in the UK
Fixed Term f/t (37.5 hrs pw to 24/09/27)
