Aftersales manager Work, Jobs in Herne Hill, Gtl (with Salaries)

Client Experience Manager Harrods
Hermès Paris —London
- Full-time
- Leadership
10d
Aftersales Excellence Coach (Southern England)
MSX International —Crawley
- Up to £45,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Travel
- Communication skills
- Annual leave
Quick apply
Growth and Customer Success Manager
Parts Control —Slough
- £50,000 - £70,000 a year
- Full-time
- Hybrid work
- Sales
- In-person
- Free parking
- Work from home
Quick apply
14d
Aftersales Excellence Coach
MSX International —London
- Up to £45,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Travel
- Communication skills
- Annual leave
Quick apply
Sales Manager
Lithia UK —Knightsbridge
- Full-time
- Customer service
- In-person
- Training & development
- Annual leave
- Employee discount
Quick apply
3h
Service Manager
Vertu Motors —Slough
- £50,000 - £75,000 a year
- Full-time
- Customer service
- Organisational skills
- Leadership
- Employee discount
Quick apply
Department Manager
Giorgio Armani —London
- Full-time
- Management
- Sales
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
Service Team Leader
Rygor Auto —London
- £35,000 - £37,000 a year
- Full-time
- Communication skills
- Time management
- Health & wellbeing programme
- Annual leave
Automotive Warranty Administrator
BYD Europe —Hounslow
- Full-time
- Organisational skills
- Computer skills
- Free parking
- Annual leave
Warranty Administrator
BYD Europe —Hounslow
- Full-time
- Microsoft Office
- Organisational skills
- Free parking
- Annual leave
4d
Aftersales Advisor - Gravesend Ford
Allen Motor Group —Gravesend
- £30,620 - £33,500 a year
- Full-time
- Customer service
- Administrative experience
- Driving
- Employee discount
- Referral programme
CX Researcher (Customer Journey) Contract
VML —London
- Hybrid work
- Communication skills
- Analytics
Quick apply
Sales Executive - Hunter
Kone —London
- Full-time
- Hybrid work
- Sales
- Salesforce
- English
Regional Sales Representatives
Shackerley (Holdings) Group —London
- Full-time
- Sales
- Business development
- Communication skills
Aftercare Manager
Arkay Windows —Watford
- From £30,000 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Free parking
Quick apply
Service Advisor
Porsche Retail Group —London
- £36,000 a year
- Full-time
- Customer service
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
6d
Service Advisor
Hedin Automotive —London
- £35,525 - £50,000 a year
- Overtime
- Customer service
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
6d
Customer Service Advisor (P/t)
Hedin Automotive —Bromley
- £15,924.48 - £18,948.48 a year
- Overtime
- Sales
- Customer service
- IT
- Annual leave
- Employee assistance programme
13d
CX Researcher (Customer Journey) Contract
VML/WPPEnterprise Solutions —London
- Communication skills
- Analytics
Quick apply
CX Researcher (Customer Journey)
VML/WPPEnterprise Solutions —London
- AWS
- Financial services
- Communication skills
Quick apply

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Client Experience Manager Harrods

Hermès Paris -
London

Apply Now

Job details

Full-time
10 days ago

Qualifications

Stakeholder collaboration
Client engagement
Stakeholder liaison
Mentoring junior staff
Internal department liaison
Host/hostess experience
Professional development mentoring
Customer interaction
Multidisciplinary collaboration
Leadership
Team motivation leadership

Full job description

Role Mission

The Client Experience Manager plays a pivotal role in shaping a culture of exceptional in-store experience — one that places the client at the centre of every interaction and reflects the timeless spirit of Hermès.

Working closely with the Boutique Directors and in collaboration with the Head Office Client Experience (CX) team, this role ensures that the client experience is elevated through the six guiding values of the House:

Welcome Simplicity
Inspiring Surprise
Bespoke Attention
Human Bonding
Story Sharing

Acting as both guardian and enabler of these values, the Client Experience Manager continuously refines how they are expressed and lived within the Boutique — ensuring harmony between client experience, team experience, and the unique Hermès environment.

A key aspect of the role is to observe, assess, and nurture how the Hermès experience is embodied by our teams and perceived by our clients. Through coaching, support, and the adoption of innovative tools, the Client Experience Manager ensures that every touchpoint — from welcome to farewell — radiates authenticity, generosity, and excellence.

Key Responsibilities

Client Experience & Culture

Champion the Hermès Client Culture in-store, ensuring that every moment reflects our six guiding values.
Act as the ambassador of in-store experience, creating an atmosphere of simplicity, warmth, and attention to detail.
Partner with Boutique Management to define, deploy, and continuously enhance the in-store experience strategy.
Oversee the hosting and service support teams to ensure seamless client flow and thoughtful queue management.
Observe, analyse, and propose improvements to the client journey — from the initial welcome to aftersales — ensuring it remains fluid, elegant, and human.
Collaborate with sales and service teams to nurture bespoke experiences and moments of surprise that reflect Hermès artistry and care.
Liaise with the Head Office CX team to implement new tools, innovations, and service enhancements, ensuring alignment with the GB CX strategy.
Represent the Boutique within the wider CX community, sharing initiatives and insights that contribute to the collective evolution of Hermès experience.

Team Experience & Development

Create a welcoming and empowering environment where every team member feels valued, supported, and inspired.
Partner with Boutique Management and Head Office Client Experience (CX) team to design and deliver an engaging onboarding journey for newcomers, reflecting the Hermès approach to hospitality and care.
Coach and mentor teams to bring the Hermès values to life in their daily interactions with clients and colleagues.
Build and sustain team morale through engagement initiatives, feedback sessions, and open communication.
Celebrate and leverage the knowledge of long-serving team members, encouraging knowledge-sharing and pride in craftsmanship.
Lead the submission process for the monthly Celebration and Sharing Breakfast, working with Boutique Management to identify and propose the team or individuals who have best demonstrated the Hermès values in action.
Identify opportunities to enhance both the physical and emotional work environment, ensuring it supports wellbeing, collaboration, and creativity.
Serve as an advocate for mental wellbeing within the Boutique and collaborate with HR on wellness and engagement initiatives.

Innovation & Tools

Ensure effective adoption and use of CX tools and platforms (e.g., service excellence visits, queuing systems, personalization, aftersales tools, omnichannel initiatives).
Act as a bridge between Head Office and Boutique teams to ensure consistent understanding and execution of CX strategies.

About You

You are a natural host — observant, empathetic, and genuinely passionate about people. You bring experience in client experience, hospitality, or retail management, ideally within a luxury or high-touch environment.

You combine intuition and structure, ensuring both human connection and operational excellence are at the heart of every decision. You are recognized for your ability to coach, inspire, and bring out the best in others — nurturing a culture of generosity, authenticity, and team spirit.

Adaptable and collaborative, you thrive in dynamic environments and balance daily operations with strategic thinking. You are curious about innovation and adept at using tools that enhance the client journey.

Above all, you embody the Hermès spirit: warm yet precise, elegant yet human, creating experiences that feel personal, sincere, and unmistakably Hermès.

Competencies

At least 3 years of proven management experience demonstrating strong leadership and team development

Experience in high end luxury, 5-star hotels or private members clubs, ideally in an Experience Manager capacity

Skilled in orchestrating emotions to ensure every client feels seen, surprised and truly special.

The ability to orchestrate emotions so that every client leaves feeling seen, surprised, and truly special

Proven ability to design and execute bespoke client events with creativity and precision

Background in client facing role with strong customer service and CRM focus

Client and service-oriented with excellent communications and interpersonal skills

Highly organised, flexible and reliable.

Proficient in IT systems including sales systems, Microsoft Office, and Windows etc.

A proactive team player with capacity to work autonomously

Professional with ability to work efficiently and accurately under pressure

#LI-AL3

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Refine Your Search

aftersales manager jobs in herne hill, gtl

Client Experience Manager Harrods

Aftersales Excellence Coach (Southern England)

Growth and Customer Success Manager

Aftersales Excellence Coach

Sales Manager

Service Manager

Department Manager

Service Team Leader

Automotive Warranty Administrator

Warranty Administrator

Aftersales Advisor - Gravesend Ford

CX Researcher (Customer Journey) Contract

Sales Executive - Hunter

Regional Sales Representatives

Aftercare Manager

Service Advisor

Service Advisor

Customer Service Advisor (P/t)

CX Researcher (Customer Journey) Contract

CX Researcher (Customer Journey)

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