customer specialist Work, Jobs in hertsmere district (with Salaries)

Financial Crime Compliance Specialist
Capital On Tap —London
- Hybrid work
- Microsoft Excel
- SQL
- Presentation skills
Customer Resolutions Advisor
Foxtons —Watford
- £26,000 - £30,000 a year
- Hybrid work
- Customer service
- No experience needed
- Administrative experience
- Annual leave
- Work from home
Quick apply
8d
Technical Customer Service Advisor
ArtiCAD Ltd —Watford
- £19,000 - £23,300 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- English
- Store discount
- Work from home
Quick apply
Customer Relationships Manager - Watford
Nationwide Building Society —Watford
- From £25,750 a year
- Full-time
- Customer service
- Computer skills
- Financial services
9d
Lettings Administrator
Foxtons —Watford
- £26,000 - £30,000 a year
- Hybrid work
- Customer service
- Organisational skills
- IT
- Annual leave
- Sick pay
Quick apply
Specialist: Full-Time, Part-Time, and Part-Time Temporary
Apple —Watford
- Temporary
- Customer service
Customer Support Specialist
Tanner Pharma Group —Redbourn
- £24,000 - £28,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health & wellbeing programme
- Sick pay
Quick apply
3d
Remote Support Desk Operative
Titchfield Group —Essendon
- £27,500 - £30,000 a year
- Full-time
- Software troubleshooting
- Analysis skills
- IT
- Free parking
- Employee discount
Quick apply
10h
Sales - Sales Advisor - UK
New Look —Watford
- Part-time
- Microsoft Word
7d
Customer Support Specialist (UK-Slick)
DaySmart Software —London
- £25,000 - £300,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
Quick apply
1d
Energy/Generalist Advisor
Citizens Advice —Hertsmere District
- £28,000 a year
- Hybrid work
- Communication skills
- Free parking
- Annual leave
Supervisor
HMV Group —Watford
- Part-time
Trainee Customer Resolutions Advisor
Foxtons —London
- £26,000 - £30,000 a year
- Hybrid work
- Customer service
- No experience needed
- Administrative experience
- Annual leave
- Work from home
Quick apply
2d
Vehicle Rental Hire Administrator
Days Rental —Watford
- £32,500 a year
- Customer service
- Computer literacy
- Administrative experience
- Free parking
- Employee discount
1d
Receptionist
Bupa Dental Care —Watford
- Communication skills
- Employee assistance programme
- Employee discount
1d
Accounts Receivable Specialist
BAM UK & Ireland —Hemel Hempstead
- Monday to Friday
- Microsoft Excel
- ERP systems
HR Officer - Healthcare
Nouvita —Hatfield
- Up to £35,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Human resources
- Organisational skills
Customer Operations Specialist
Octopus Electric vehicles —London
- Full-time
- Hybrid work
- Phone etiquette
Quick apply
Senior Customer Service Advisor
Barclays —Hemel Hempstead
- £27,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
Customer Support Specialist Trainee
Canon —Elstree
- From £22,597.58 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee assistance programme
- Employee discount
8d

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customer specialist jobs near hertsmere district

Financial Crime Compliance Specialist

Capital On Tap -
London

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Job details

Benefits

Cycle to work scheme
Season ticket loan
Company pension
Private medical insurance
Sabbatical

Qualifications

Microsoft Excel
SQL
Presentation skills
Communication skills

Full job description

We’re Capital on Tap
Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that.

Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier.

1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We’ve done a pretty good job so far, but we’re just getting started!

This is a Hybrid role, the Financial Crime Compliance team working from our London (Moorgate) office 3 days per week.

Financial Crime Compliance at Capital on Tap

The Financial Crime function is responsible for the ongoing management of the company’s Financial Crime policies, procedures and controls. This includes risk assessment and ongoing assurance of AML compliance, business advisory and management of high risk customer and suspicious activity escalations.

What You’ll Be Doing

You will sit in the 2nd line Financial Crime Compliance team, operating independently from the 1st line FinCrime Operations team. Your job is to provide oversight, challenge, governance and handle escalations from 1LOD that may result in reporting and/or offboarding decisions.

Support the Head of FinCrime in owning and running Capital on Tap's compliance monitoring programme, designing thematic reviews and control tests that assess whether 1st line financial crime controls are working as intended.
Maintain and develop AML/CTF policies, procedures, and risk appetite standards — drafting updates in response to regulatory change, monitoring findings, QA output, and internal audit recommendations.
Support the completion of the business-wide Financial Crime Risk Assessment (FCRA), identifying areas of emerging risk and recommending proportionate controls.
Review internal UAR referrals from 1st line and other business areas, challenging quality and supporting the MLRO on whether external disclosure to the NCA is appropriate.
Act as the 2nd line subject matter expert for complex financial crime escalations - including PEPs, sanctions, adverse media, complex ownership structures, and high-risk onboarding - providing a governance view rather than making operational decisions.
Produce management information and compliance reporting for senior leadership and relevant governance committees.
Support horizon scanning activity, translating regulatory change into practical impact assessments for the business.
Coordinate with internal teams on law enforcement enquiries and partner bank requests, ensuring appropriate documentation and oversight.

We’re Looking For

Required skills:

At least 3 years operating in a 2nd line financial crime or AML compliance function within a regulated UK financial services firm, particularly focusing on Business customers.
Demonstrable experience designing or running a compliance monitoring or control testing programme - not just participating in one.
Strong working knowledge of the UK Money Laundering Regulations 2017, JMLSG guidance, and POCA - applied in practice, not just in theory.
Experience contributing to or owning a financial crime risk assessment at a business or product level.
Ability to review SAR quality and challenge 1st line decision-making - SAR writing experience is useful context but not the primary requirement.
Comfortable presenting findings and recommendations to senior stakeholders and governance forums.
Sharp analytical thinking and clear written communication - you will be writing reports and policy documents that the business acts on.
Comfortable working independently and challenging the business constructively when controls fall short.

Nice to have skills:

Strong presenting skills, able to break complex subject matter down into simple terms.
Experience with SQL and strong Excel skills.
Appropriate industry accreditation such as ICA Diploma or ACAMs.

Diversity & Inclusion
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:

Private Healthcare including dental and opticians services through Vitality
✈️ Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
️ 28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year
Dog Friendly Offices
Free drinks and snacks in our offices

Other Info
Check out our ‘Top Tips’ for interviewing.
✔️Keep updated on new job opportunities by following us on Linkedin.
Email [email protected] if you have any questions.

Excited to work here? Apply!
If you’d like to progress your career within our fast growing, profitable fintech then apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)

Apply Now

Refine Your Search

customer specialist jobs in hertsmere district

Financial Crime Compliance Specialist

Customer Resolutions Advisor

Technical Customer Service Advisor

Customer Relationships Manager - Watford

Lettings Administrator

Specialist: Full-Time, Part-Time, and Part-Time Temporary

Customer Support Specialist

Remote Support Desk Operative

Sales - Sales Advisor - UK

Customer Support Specialist (UK-Slick)

Energy/Generalist Advisor

Supervisor

Trainee Customer Resolutions Advisor

Vehicle Rental Hire Administrator

Receptionist

Accounts Receivable Specialist

HR Officer - Healthcare

Customer Operations Specialist

Senior Customer Service Advisor

Customer Support Specialist Trainee

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