Dispatchers Work, Jobs in Heythrop, Oxf (with Salaries)

Contact Centre Dispatcher
National Grid Electricity Distribution —Donnington
- £45,492 a year
- Weekend availability
- Free parking
- Annual leave
Quick apply
1d
Repairs Scheduler - Reactive & Voids
Soha Response —Didcot
- £28,840 a year
- Full-time
- Hybrid work
- English
- Analysis skills
- Supervising experience
- Free parking
- Health & wellbeing programme
Quick apply
2d
Patient Transport Liaison Officer (Relief)
EMED Group —Banbury
- £13.50 an hour
- 12 hour shift
- Data entry
- Communication skills
- Hospital experience
- Annual leave
- Employee assistance programme
Quick apply
Operations & Scheduling Coordinator
DJ Doors —Bicester
- Full-time
- Computer skills
Quick apply
Operations Controller - Planner/Scheduler
Abbot Fire Group Ltd —Bicester
- Full-time
- CRM software
- Continuous improvement
- Communication skills
Quick apply
Business Support and Planning Coordinator
Zeta Compliance Services Ltd —Banbury
- Full-time
- Computer literacy
- Continuous improvement
- Time management
- Annual leave
- Employee assistance programme
Quick apply
EU Logistics & Materials Coordinator
OrganOx —Oxford
- Full-time
- Continuous improvement
- Travel
- In-person
Quick apply
Plant and Transport Coordinator
D&M Plant Hire Ltd —Witney
- From £42,500 a year
- Full-time
- Continuous improvement
- Organisational skills
- In-person
Quick apply
14d
Call Handler
EMED Group —Banbury
- £12.71 an hour
- Part-time
- Computer literacy
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
22h
Driver De-Brief
Booker Group —Banbury
- Overtime
- Microsoft Word
- Computer literacy
- Employee assistance programme
- Employee discount
Quick apply
1d
Transport Administrator
Serco Plc —Carterton
- £25,752.93 a year
- Full-time
- Employee assistance programme
Night Shift Yard Shunter C2 Vehicles
The Menu Partners —Bicester
- £40,000 a year
- Full-time
- Organisational skills
- Communication skills
- Employee discount
- Life insurance
Quick apply
Scheduler
SSE —Oxford
- £30,684 - £36,666 a year
- Continuous improvement
- Organisational skills
- Computer skills
- Annual leave
- Employee discount
1d
Dispatch Assistant (Evening shift 2pm - 10pm)
Wool Warehouse —Leamington Spa
- £13.47 - £20.20 an hour
- Overtime
- Forklift
- Warehouse experience
- In-person
- Free parking
- Employee discount
Quick apply
1d
Transport Assistant
Warwick Schools Foundation —Warwick
- £13,666 - £14,263 a year
- Part-time
- Customer service
- Organisational skills
- School
13d
Transport Deputy Shift Team Leader
Serco Plc —Carterton
- £35,087.50 a year
- Full-time
- Employee assistance programme
Clean Water Network Planner/Scheduler
Talboys Utility Services (Oxford) —Oxford
- Customer service
- Communication skills
Resource Planner
Baxi Heating UK Limited —Warwick
- Full-time
- Microsoft Word
- Employee discount
- Sick pay
9d

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Contact Centre Dispatcher

National Grid Electricity Distribution -
Donnington

Quick apply

Job details

£45,492 a year
1 day ago

Benefits

Free parking
Annual leave
Company pension
Employee assistance programme
Private medical insurance
On-site parking

Qualifications

Customer service call handling
Inbound customer enquiry call handling
IIS
Dispatching
Dispatch experience

Full job description

About Us

We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses.

National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.

Job Introduction

An opportunity is available for Contact Centre Dispatcher based at Castle Donington. This is an office based role operating on a 3 cycle shift role which includes a combination of days, evenings, weekends and bank holidays.

The successful candidate will be accountable to the Dispatch Team Leaders and Team Manager for managing live faults and dispatching engineers, ensuring incidents are compliant at all times and that customer expectations are met. The role also involves receiving and handling telephone enquiries from customers and the emergency services, while liaising closely with the Contact Centre, Control and Operational teams.

Main Responsibilities

The main duties will involve enquiries relating to:

Creating, dispatching and updating incidents in agreed timeframes
Regularly updating incidents and providing customer updates
Responding to alarms
Escalating emergency or dangerous situations
Ensuring Priority Services customers are identified on incidents and liaise with contact centre and network services teams where required.
Taking customer no supply / fault calls
Assisting Operations teams with general enquiries
Receive and resolve telephone enquiries from the emergency services
Accurate fault reporting ensuring IIS compliance

The Ideal Candidate

Experience in a dispatch or call centre environment is essential, with dispatch experience highly desirable.
Excellent telephone manner, good keyboard skills and the ability to communicate effectively.
High levels of accuracy and attention to detail, as incident information is reportable to OFGEM and used to provide proactive customer updates.
Reliable and be able to work as part of a small team when on shift and you must be able to work using your own initiative.
Flexible and willing to work additional hours when required to support the team during weather events or system emergencies.
Strong problem-solving skills with the ability to make informed decisions in a fast-paced environment.
Knowledge of incident management or emergency response procedures is highly desirable

#LI-SH1

About The Company

Joining the UK’s leading electricity distribution business means plenty of career opportunities and well-deserved recognition. We reward hard work and encourage ambition. So, as well as a competitive salary, you will also benefit from:

26 days paid leave plus 8 bank holidays, up to 28 days with continuous service
Competitive contributory pension scheme (we double match your contributions up to a maximum of 12%)
Annual Share Save plan
Contributory private healthcare scheme for you and your family
Support via our Employee Assistance Programme, including musculoskeletal and physiotherapy services
Free on-site parking at all our main sites

Things you need to know

National Grid Electricity Distribution is committed to safeguarding the interests of the Company, colleagues and customers. This role is subject to a satisfactory Barring Service, (DBS) check, depending on the role different levels of screening and vetting are required. Some roles require a triannual check.

Please note that in most cases, National Grid is unable to offer sponsorship for employment under the UK points-based immigration system. As such, applicants must have the legal right to work in the UK without requiring sponsorship now or in the future under the UK points-based immigration system. However, in exceptional circumstances where there is a clear and demonstrable need for specialist skills that cannot be sourced from the local labour market, National Grid may consider offering sponsorship. All applications are welcome from candidates who meet these requirements, regardless of race, nationality, or ethnic origin.

As an equal opportunities employer who is committed to Diversity, Equity and Inclusion, we celebrate individual difference and are actively bringing in more employees from diverse backgrounds to build on our inclusive culture. If you require additional support to complete your online application, please email [email protected]

Recruitment correspondence is usually sent by email, please check your email account including spam/junk folders regularly after the closing date.

We recommend you apply as soon as possible, as we may close the vacancy early should sufficient numbers of suitable applications be received.

Quick apply

Refine Your Search

dispatchers jobs in heythrop, oxf

Contact Centre Dispatcher

Repairs Scheduler - Reactive & Voids

Patient Transport Liaison Officer (Relief)

Operations & Scheduling Coordinator

Operations Controller - Planner/Scheduler

Business Support and Planning Coordinator

EU Logistics & Materials Coordinator

Plant and Transport Coordinator

Call Handler

Driver De-Brief

Transport Administrator

Night Shift Yard Shunter C2 Vehicles

Scheduler

Dispatch Assistant (Evening shift 2pm - 10pm)

Transport Assistant

Transport Deputy Shift Team Leader

Clean Water Network Planner/Scheduler

Resource Planner

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