Customer operations specialist Work, Jobs in Heywood, Gtm (with Salaries)

Product Specialist/Support Engineer (entry level)
WeBuyAnyCar —Manchester
- Communication skills
Quick apply
11d
Customer Retention Specialist
Street Group —Manchester
- £30,000 - £36,000 a year
- Full-time
- Hybrid work
- English
- Communication skills
- Work from home
Quick apply
12d
Customer Operations Specialist
New Balance —Warrington
- Full-time
- Hybrid work
- Computer literacy
- Time management
- Annual leave
- Employee discount
2d
Depot Supervisor
LF&E Refrigerated Transport —Heywood
- £33,321.60 - £37,323.00 a year
- Overtime
- Team management
- Recruiting
- Training & development
- Employee assistance programme
Operations Specialist I-III (UK)
Airspace —Manchester
- £36,000 - £65,000 a year
- Remote
Quick apply
12d
Account Manager
Crown Oil —Bury
- £28,000 a year
- CRM software
Quick apply
Low Risk Manager - Production Department
Destiny Foods —Manchester
- £34,000 - £35,000 a year
- Full-time
- Bakery
- Team management
- Quality control
- Profit sharing
- Employee discount
Quick apply
Customer Service Scheduler
Johnson Controls —Manchester
- Full-time
- Hybrid work
- Computer literacy
- Communication skills
- Time management
- Free parking
- Annual leave
Business Operations Coordinator
CNG FUELS —Wigan
- £32,000 - £34,000 a year
- Full-time
- Microsoft Powerpoint
- Databases
- Continuous improvement
- Free parking
- Life insurance
Quick apply
Customer Service Specialist
OnwardHomes —Accrington
- £27,450 a year
- Call to connect
- Annual leave
- Employee discount
2d
Customer Specialist - 12-Month FTC
HSB —Manchester
- Temporary
- Hybrid work
- Continuous improvement
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Trainee Utility Administrator and Surveyor
ABS Commercial Solutions —Chorley
- £16,000 - £25,000 a year
- Full-time
- Microsoft Powerpoint
- Travel
- In-person
- Free parking
- Referral programme
Quick apply
6d
Regional Operations Manager
Evri —Bolton
- £45,000 - £50,500 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
10d
Customer Relations Team Manager
Davies —Preston
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Business Support Officer
Oldham Council —Oldham
- £25,989 a year
- Management
- Customer service
- Databases
- Annual leave
- Employee discount
12d
Customer Service Coordinator
Johnson Controls —Manchester
- Full-time
- Hybrid work
- Computer literacy
- Communication skills
- Time management
- Free parking
- Annual leave
HubSpot Manager
Focus Group —Swinton
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Analysis skills
Quick apply
Works Inspector (Clerk of Works)
Canal & River Trust —Burnley
- £32,381 a year
- Part-time
- Engineering
- Travel
- In-person
12d
EU Export Operator
SEKO Logistics —Manchester
- Up to £35,000 a year
- Full-time
- Microsoft Word
- Customer service
- Computer literacy
- Annual leave
- Employee assistance programme
Quick apply
Stockroom Assistant (Full Time) - Manchester (Trafford Centre)
Hugo Boss —Manchester
- Full-time
- Communication skills
9d

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Product Specialist/Support Engineer (entry level)

WeBuyAnyCar -
Manchester

Quick apply

Job details

11 days ago

Qualifications

Technical troubleshooting
Stakeholder collaboration
Incident queue management
IT service management
Ticket management
Incident documentation
Internal department liaison
Ticket management systems
Technical support incident logging
Customer support
Customer interaction
IT incident logging
Multidisciplinary collaboration
Root cause analysis
Fault diagnosis and repair
Incident log maintenance
Communication skills
Help desk

Full job description

About The Role

The Role

As a Support Engineer / Product Specialist, you will play a key role in supporting our internal systems and ensuring a seamless experience for colleagues across the business. You’ll act as the bridge between users and technology—troubleshooting issues, improving processes, and contributing to product enhancements.

This is an ideal opportunity for someone starting their career in IT, support, or product operations.

Key Responsibilities

Develop a strong understanding of our internal systems and bespoke products, including features, functionality, and business impact.
Act as a subject matter expert for our Retail Purchasing system, supporting teams such as Finance, Marketing, Transport, Customer Support, and Retail.
Provide first and second-line support via phone, email, and face-to-face queries.
Log, manage, and resolve incidents and service requests using our IT Service Management (ITSM) system.
Troubleshoot technical issues, perform diagnostics, and aim to achieve a high first-time fix rate (target ~80%).
Escalate complex or unresolved issues to third-line support where necessary, ensuring clear documentation and handover.
Work in line with ITIL best practices, ensuring tickets are handled efficiently and consistently.
Collaborate with Product and Development teams by sharing feedback on system performance, user experience, and improvement opportunities.
Maintain accurate records of issues, resolutions, and system changes.

What You’ll Bring

Problem-Solving Skills: Ability to investigate issues, identify root causes, and implement effective solutions.
Customer-Focused Mindset: Friendly, patient, and empathetic approach when supporting users of varying technical ability.
Adaptability & Curiosity: Willingness to learn new tools, systems, and technologies in a fast-paced environment.
Attention to Detail: Ability to document issues clearly and follow processes accurately.
Time Management: Capable of prioritising tasks, managing workload, and meeting deadlines.
Communication Skills: Clear and professional communication, both written and verbal.
Team Player: Comfortable working collaboratively across multiple departments.

Nice to Have (Not Essential)

Basic understanding of IT support concepts (e.g., networks, hardware, software troubleshooting)
Familiarity with ticketing systems or ITIL practices
Interest in technology, systems, or product development

What We Offer

Full training and structured onboarding
Ongoing learning and development opportunities
Clear career progression pathways within IT, Product, or Engineering
A fast-paced, supportive, and collaborative working environment
Opportunity to make a real impact in a rapidly growing business

Additional Expectations

Maintain professionalism and confidentiality at all times
Develop a strong understanding of the wider business and how systems support operations
Be flexible and willing to take on additional responsibilities as required

About Us

We’re webuyanycar.com, the UK’s leading car-buying service, with over 500 branches nationwide and growing fast. Behind the scenes, our teams and technology keep everything running smoothly—and that’s where you come in. If you’re keen to learn, enjoy helping others, and want to be part of a supportive, fast-moving environment, you’ll fit right in.

Quick apply

Refine Your Search

customer operations specialist jobs in heywood, gtm

Product Specialist/Support Engineer (entry level)

Customer Retention Specialist