Financial systems manager Work, Jobs in Hickstead, Wsx (with Salaries)

Senior Customer Success Manager
KILLSTAR —Brighton
- £54,000 - £57,000 a year
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
Finance & Office Manager
B & M Double Glazing —Brighton
- £35,000 - £50,000 a year
- Full-time
- Supervising experience
- In-person
- Office experience
- Free parking
Quick apply
3d
Operations Manager
Clear People —Haywards Heath
- £38,000 - £45,000 a year
- Full-time
- Management
- IT
- In-person
Quick apply
3d
Finance Change Lead
1st Central —Haywards Heath
- Up to £70,000 a year
- Microsoft Excel
- ERP systems
- Microsoft Office
School Business Manager
Nutfield Church (C of E) Primary School —South Nutfield
- £40,296 - £43,735 a year
- Part-time
- Management
- Human resources
- In-person
Quick apply
4d
Financial Crime Senior Manager - Technical
Benchmark Capital —Horsham
- Hybrid work
- Computer networking
- IT
- Financial services
2d
Estate Agent
The Property Experts —Eastbourne
- £8,400 a month
- Remote
- Sales
- Administrative experience
Head of Service for Adult Community Health Services
Royal Surrey NHS Foundation Trust —Godalming
- £81,774 - £93,879 a year
- Full-time
- Management
8d
Business Manager to the Chief Nursing Officer
Sussex Partnership NHS Foundation Trust —Worthing
- £39,959 - £48,117 a year
- Full-time
- Leadership
- Communication skills
16h
Clinic Manager
Skin Surgery Clinic —Royal Tunbridge Wells
- Up to £60,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Free parking
- Employee discount
Quick apply
2d
Information Security Manager
Teladoc Health UK —Brighton
- Up to £50,000 a year
- Full-time
- Hybrid work
- Analysis skills
- No degree
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
1d
Senior Manager Manufacturing Innovation
Atlas Copco Group —Burgess Hill
- Hybrid work
- Engineering
- English
- Master's degree
Compliance and Operations Manager
PLATINUM ECO SERVICES LTD —Worthing
- £40,000 - £45,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- In-person
- Free parking
- Annual leave
Quick apply
1h
Head of Inventory and Logistics
Ancient + Brave —Lewes
- Full-time
- ERP systems
- Team management
- Communication skills
- Employee assistance programme
- Employee discount
Bookkeeper - Part Time
Platform Nine 2025 Ltd —Hove
- £18 an hour
- Part-time
- Hybrid work
- QuickBooks
- Organisational skills
- Sick pay
Quick apply
3d
Service Manager - Hard FM
Equans —Brighton
- Full-time
- Customer service
- Engineering
- University
- Annual leave
- Employee assistance programme
Senior Financial Accountant
Collinson —Haywards Heath
- Hybrid work
- Hotel
- Accounting
Operations Manager: Finance and Business Systems
Imberhorne School —East Grinstead
- £39,862 - £42,839 a year
- Full-time
- Organisational skills
- In-person
- School
Quick apply
7d
School Operations & Business Manager – SLT Opportunity
Pink Tile Education Ltd —Eastbourne
- £36,000 - £39,000 a year
- Full-time
- Human resources
- Organisational skills
- Communication skills
Quick apply
Head of Customer Service
MK Dental and Implant Clinic —Brighton and Hove
- £15 - £17 an hour
- Full-time
- Management
- Customer service
- Computer literacy
Quick apply
3d

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Senior Customer Success Manager

KILLSTAR -
Brighton

Apply Now

Job details

Full-time
£54,000 - £57,000 a year

Benefits

Employee assistance programme

Qualifications

Communication skills

Full job description

The KILLSTAR brand-universe is an invitation for people to explore, discover, and become who they are. We help affirm this invitation by creating an inclusive, supportive environment where our team members are embraced exactly as they are.

We are looking for a customer-focused leader to drive best-in-class experience for our community, in this role you will lead our remote Customer Success team, ensuring seamless post purchase journeys, strong community engagement and continuous improvement across all touchpoints. If this sounds like you, please read on!

WHAT YOU’LL DO:

Lead and develop a team of Customer Experience Advisors, ensuring service levels are met, customer satisfaction is high and retention is maximised.
Foster a customer first culture across all departments.
Implement policies & procedures that align with the interests of the brand and its customers, including a process of continual improvement.
Train, coach and mentor team members, including any performance reviews, skills mapping and succession planning.
Act as an escalation point for customer inquiries, guiding the team through complex issues.
Own the end-to-end customer returns process, ensuring timely resolution of cases. Analyse trends, collaborate with the internal teams (Operations, Logistics, Product) to ensure customers receive clear, empathetic communication through the return journey.
Provide customer insights to influence product development, merchandising and marketing.
Manage the NPS & CSAT score process. Build predictive reporting, anticipating churn risk or problem categories before they spike.
Track key metrics such as repeat purchase and customer lifetime value, developing strategies to improve them.
Oversee complaints handling, ensuring policies remain effective and that public facing issues (social media, reviews etc) are managed quickly and positively.
Partner with internal and external teams such as internal ticketing systems, returns systems, shipment tracking systems, to optimise the full customer journey.
Lead seasonal and crisis planning, ensuring smooth customer communications during high-volume or sensitive periods.
Drive CX technology improvements, leveraging automation and self-service tools without losing brand authenticity.

WHO YOU ARE:

Problem-Solver: you geek out on simplifying complexity, discovering hidden answers, rooting out hidden problems, and finding solutions.
Comfortable With Ambiguity: you’re able to be compassionate yet tough, strong but flexible, and know when to zero in on the “gray area” vs. keeping it “black and white”.
An Agile Learner: you learn quickly when something changes, you see failure as an opportunity, and you easily understand underlying structures and intentions.
Solid Decision Maker: your solutions and suggestions are based on wisdom, critical thinking, experience, and sound judgment.
Compassionate Leader: you are genuinely interested in the success of others, a champion for their goals, offering appreciation and feedback; you’re viewed as approachable and fair.
Reliable Communicator: you are good about keeping people updated about changes, and your written and verbal communication is clear and concise.

YOUR EXPERIENCE INCLUDES:

Representing a brand in a digital environment - whether in customer service, marketing, or other online content delivery.
Learning and using different software and online tools.
Lots of collaboration across multiple teams and decision-makers.
Accountability for Key Performance Indicators.

BONUS IF YOU:

Have worked with e-commerce platforms such as Shopify or WooCommerce.
Understand domestic & international shipping processes.
Have knowledge of warehouse or inventory management systems.
Have managed a customer support team.

WORK HOURS & LOCATION:

We support a hybrid working model, with 3 days per week at our Brighton HQ and 2 days flexible. This is a full-time role working 37.5 hours per week, Monday to Friday between 8:00am - 6:00pm.

OUR BENEFITS & PERKS:

Increased Holiday Allowance based on tenure
Summer Fridays Early Finish
YOU Day - one paid day off each year, just for you
One paid volunteer day each year to support a charity or cause of your choice
Flexible benefits platform designed around your wellbeing and personal preferences
Employee Assistance Programme to offer support for personal or work-related issues aswell as financial and legal advice

DOES THIS SOUND LIKE YOU?

KILLSTAR is committed to a world where what makes us different makes us strong. We are a proud equal opportunity employer, and we back that up with a “come as you are” culture that is welcoming, inclusive, and safe. If you can see yourself being successful and excited in this role, we want to hear from you.

All qualified applicants will receive consideration for employment without regards to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law.

Apply Now

Refine Your Search

financial systems manager jobs in hickstead, wsx

Senior Customer Success Manager

Finance & Office Manager

Operations Manager

Finance Change Lead

School Business Manager

Financial Crime Senior Manager - Technical

Estate Agent

Head of Service for Adult Community Health Services

Business Manager to the Chief Nursing Officer

Clinic Manager

Information Security Manager

Senior Manager Manufacturing Innovation

Compliance and Operations Manager

Head of Inventory and Logistics

Bookkeeper - Part Time

Service Manager - Hard FM

Senior Financial Accountant

Operations Manager: Finance and Business Systems

School Operations & Business Manager – SLT Opportunity

Head of Customer Service

I want to receive the latest job alerts for financial systems manager in hickstead, wsx

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