Helpdesk engineer Work, Jobs in Highbridge, Som (with Salaries)

Service Desk Advisor (First Line Helpdesk)
Vista Retail Support —Cardiff
- £24,785 a year
- Weekend availability
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Life insurance
Quick apply
8d
IT Field Engineer – Based in Cardiff or Bristol
Renault UK —Bristol
- £35,700 a year
- Full-time
- Travel
- Organisational skills
- Annual leave
- Employee discount
IT Engineer - Schools - L1/L2 - North Somerset / Bristol Area - £27k to £30k
Soltech IT —Bristol
- £27,000 - £30,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Annual leave
Quick apply
Technical Support Apprentice
Orbits IT —Barry
- From £8.50 an hour
- Full-time
- Customer service
- IT
- In-person
- Store discount
- Health & wellbeing programme
Quick apply
19h
Shared Services Support Administrator
Roc Technologies —Bristol
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Annual leave
- Employee assistance programme
13d
Administrator
Lorne Stewart —Cardiff
- £24,500 - £25,000 a year
- Full-time
- Microsoft Word
- Administrative experience
- Accounting
- Free parking
- Health & wellbeing programme
Quick apply
6d
AC Technical Support Advisor
Daikin Industries Ltd. —Bristol
- Full-time
- Schematics
- Communication skills
Quick apply
Electrical Technician
CBRE —Bristol
- Full-time
- Customer service
- HVAC
- Communication skills
Service & Installation Administrator
Brunel Security —Portishead
- From £25,500 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
- Annual leave
Quick apply
14d
Mobile Electrical Engineer
Emcor —Bristol
- £42,000 a year
- Full-time
- IT
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
Fire & Security Engineer - Bristol
City Facilities Management (UK) —Bristol
- Full-time
Electrical Engineer
Emcor —Bristol
- £42,000 a year
- Full-time
- IT
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply

More jobs to discover

Find similar jobs that you might be interested in.

IT Field Engineer – Based in Cardiff or Bristol
Renault UK —Bristol
ECOP car after one month’s service. Manage helpdesk tickets and incoming requests. £35,700 + up to 15% bonus + ECOP Car | 45 hours per week.
£35,700 a year
IT Engineer - Schools - L1/L2 - North Somerset / Bristol Area - £27k to £30k
Soltech IT —Bristol
Full UK driving licence and access to a vehicle. Act as the primary contact for allocated customers. Ensure customers receive a responsive and professional…
£27,000 - £30,000 a year
Quick apply

I want to receive the latest job alerts for helpdesk engineer in highbridge, som

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Service Desk Advisor (First Line Helpdesk)

Vista Retail Support
Cardiff

Quick apply

Job details

Permanent | Full-time
£24,785 a year
8 days ago

Benefits

Free parking
Casual dress
Cycle to work scheme
Company pension
Company events
Private medical insurance
Life insurance
Referral programme
On-site parking

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
Help desk

Full job description

To answer first line phone calls on Vista’s IT Helpdesk, this will include call logging and undertaking first line fixes, also directing calls to 2nd and 3rd line resolvers as required. The role will also support Vista’s the technical services team in contacting customers and engineers when required

Main Tasks and Objectives

· Providing first line support to a range of customers and logging calls with resolver groups if unable to provide a fix

· Working with customers to log and diagnose faults reported by customers about their on-site equipment and to ensure full functionality according to manufacturer’s specifications is maintained

· Where a remote fix is not possible, to identify, order and monitor parts required by a field service engineer on-site

· Keeping customers informed at all times on progress of calls logged

· Act as first point of contact for all helpdesk customer you will report escalations to relevant helpdesk staff in accordance with each customers’ relevant escalation procedure

· Update Metrix and TOPdesk call logging system to ensure smooth communication between company and customer and to allow customer service reports to be produced

· Manage workload to meet customer needs and ensure the communication is maintained with contact centre, field service manager and customer service delivery managers as and when necessary

· Be part of the helpdesk rota working evenings and weekends

· Work to successful KPI targets set by the team leader and IT helpdesk manager

· Document quick fixes and customer specific information to grow the company’s knowledge base

· Help to train any new starters as and when requested by the team leader or IT helpdesk manager

· Any other tasks as requested by the team leader or IT helpdesk manager

Outcomes and Deliverables

Customers receive a professional service and feedback is positive

· Meet and if possible, exceed closure rates to meet service level agreements

· Positive internal relationships are achieved

· Successfully support field service engineers and second line support to rectify faults in a timely manner

· Help to build a first class helpdesk and technical services that contributes to the overall growth of the business

Job Types: Full-time, Permanent

Pay: £24,785.00 per year

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Free parking
Life insurance
On-site parking
Private medical insurance
Referral programme

Work Location: In person

Quick apply

Refine Your Search

helpdesk engineer jobs in highbridge, som

Service Desk Advisor (First Line Helpdesk)

IT Field Engineer – Based in Cardiff or Bristol

IT Engineer - Schools - L1/L2 - North Somerset / Bristol Area - £27k to £30k

Technical Support Apprentice

Shared Services Support Administrator

Administrator

AC Technical Support Advisor

Electrical Technician

Service & Installation Administrator

Mobile Electrical Engineer

Fire & Security Engineer - Bristol

Electrical Engineer

More jobs to discover

I want to receive the latest job alerts for helpdesk engineer in highbridge, som

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected