Monitor technician Work, Jobs in Highwoods, Ess (with Salaries)

IT Support Technician
West View IT Limited —Stowmarket
- £27,000 - £30,000 a year
- Full-time
- IT
- In-person
- Communication skills
Quick apply
IT Specialist
Saxton 4x4 —Chelmsford
- Up to £35,000 a year
- Full-time
- Computer Science
- Customer service
- Engineering
Quick apply
4d
Dispenser
PrimaryCareCareers —Bury St. Edmunds
- £14 an hour
- Communication skills
- Annual leave
- Employee discount
4d
Technician
March —Chelmsford
- £0.01 a year
- Maintenance
- Continuous improvement
- Communication skills
Quick apply
Data Technician - Insurance
Pen Underwriting —Chelmsford
- Hybrid work
- Microsoft Excel
- Employee stock purchase plan
- Life insurance
Mechanic / Plant & Fleet Technician
Colchester Zoological Society —Colchester
- Full-time
- Maintenance
- Automotive diagnostics
- Communication skills
- Free parking
- Annual leave
Service & Parts Manager
TREK GROUP LIMITED —Bury St. Edmunds
- £35,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
6d
Pharmacist Manager - Tiptree
Allcures Plc —Colchester
- From £26 an hour
- Full-time
- Anatomy knowledge
- Customer service
- Bachelor's degree
Quick apply
Clean Room Process Engineer
BAE Systems —Chelmsford
- Hybrid work
- Flexible schedule
PCV Mechanic/Technician
First Bus —Ipswich
- Maintenance
- Employee assistance programme
PCN Administration & Patient Engagement Coordinator
PrimaryCareCareers —Woolpit
- £14.50 an hour
- Overtime
- Customer service
- Computer literacy
- GP surgery experience
- Annual leave
- Life insurance
Clinical Pharmacist
PrimaryCareCareers —Bury St. Edmunds
- Nursing home
- Care plans
- Communication skills
- Annual leave
Health, Safety and Fire Practitioner - HMP & YOI Chelmsford
Ministry of Justice —Chelmsford
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Presentation skills
- Annual leave
11d
Automation Maintenance Engineer
Royal Mail Group —Chelmsford
- 8 hour shift
- Programmable logic controllers
- Travel
- Annual leave

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IT Specialist
Saxton 4x4 —Chelmsford
Review, analyse, develop, and implement system change in a timely manner. Develop and maintain local networks, ensuring security and privacy of networks is set…
Up to £35,000 a year
Quick apply
4d
Remote Support Desk Operative
Titchfield Group —Essendon
Provide first-line technical support to customers via phone, email, and remote access tools. Guide customers through technical procedures and best practices.
£27,500 - £30,000 a year
Quick apply
10d

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IT Support Technician

West View IT Limited
Stowmarket

Quick apply

Job details

Permanent | Full-time
£27,000 - £30,000 a year

Benefits

Company pension
Company events

Qualifications

MCSA
Driving Licence
Operating systems
MCP
MCSE
ITIL
IT support
IT
Cybersecurity
Communication skills
Help desk

Full job description

Job Overview

Our team's primary objective is to become “The IT Company you don't need to call” by ensuring our clients are exceptionally happy. The role of the IT Support Technician is crucial in achieving this goal.

The IT support technician handles IT support tickets from our clients, performs proactive tasks to ensure the smooth running our client's Technologies, and applies best practises to our IT delivery.

Client enquiries

Answer client enquiries via the phone and email.
Utilise the ticketing system to manage and resolve helpdesk tickets and service requests efficiently.
Investigate and resolve escalated helpdesk tickets in a timely and efficient manner.
Take ownership of escalated support tickets, ensuring prompt diagnosis and resolution.
Break down complex tickets into individual issues to ensure accurate tracking and efficient resolution.
Monitor ticket progress to ensure timely updates and prevent tickets from becoming stagnant.
Accurately record and track all work activities within the ticketing system.

Remote Monitoring and Management (RMM) systems

Review the RMM dashboard and apply remediation actions as indicated by internal processes
Monitor and execute scheduled and automated maintenance tasks as defined by internal procedures.

Customer service

Collaborate with clients to recommend and implement best practices that enhance performance and security
Communicate to the client the status of their enquiry throughout the process, and notify them of any changes or outages related to their issue
Provide remote maintenance and support for hardware systems, ensuring optimal performance and reliability.

General

Maintain and update client documentation to ensure accuracy, accessibility, and consistency.
Continuously monitor IT systems to ensure performance, availability, and security.
Maintain accurate records and manage workloads using clients’ PSA systems in line with their processes.
Follow Standard Operating Procedures (SOPs) for daily/weekly recurring tasks
Follow our Security Procedures at all times
Identify, communicate, and mitigate potential risks to West View It and our clients’ businesses
Identify opportunities for improvement and make constructive suggestions for change

· Contribute to the process of innovative change effectively

Undertake other duties as required

Skills and Attributes

Demonstrates a genuine enthusiasm for problem-solving and overcoming technical challenges.
Excellent communication skills, with a strong emphasis on active listening and clear, professional interaction.
Advanced understanding of support tools, techniques, and how technology is used to provide services
Advanced understanding of Microsoft 365 as our primary client platform
Advanced understanding of operating systems, business applications, printing systems, and network systems
Advanced diagnosis skills of technical issues related of end-user hardware & software and network devices
Must be able to type quickly and accurately while talking on the phone
A deep desire to deliver an amazing Client Experience
Advanced knowledge of IT Applications, Software & Hardware
Great Communications skills, founded in being a good listener
A deep desire to deliver an amazing Client Experience
Full UK Drivers license
The ability to keep up with & adapt to the fast-paced IT world

Nice to Have

Experience using a Ticketing system / RMM Tool and PSA software
Experience providing support via remote tools
Experience handling Technical Service Tickets
Advanced understanding of the CIS Controls
Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc.
Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business.

For someone looking to progress their role as we grow as an organisation.

Job Types: Full-time, Permanent

Pay: £27,000.00-£30,000.00 per year

Benefits:

Company events
Company pension

Experience:

IT Support: 4 years (required)

Work authorisation:

United Kingdom (required)

Location:

Stowmarket IP14 1HA (preferred)

Work Location: In person

Quick apply

Refine Your Search

monitor technician jobs in highwoods, ess

IT Support Technician

IT Specialist

Dispenser

Technician

Data Technician - Insurance

Mechanic / Plant & Fleet Technician

Service & Parts Manager

Pharmacist Manager - Tiptree

Clean Room Process Engineer

PCV Mechanic/Technician

PCN Administration & Patient Engagement Coordinator

Clinical Pharmacist

Health, Safety and Fire Practitioner - HMP & YOI Chelmsford

Automation Maintenance Engineer

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