Customer insights analyst Work, Jobs in Hillingdon, Gtl (with Salaries)

Digital Analyst (iD App)
Currys —London
- Full-time
- Hybrid work
- Microsoft Excel
- SQL
- IT
- Annual leave
- Employee discount
Data Insights Analyst
The Fedcap Group —Reading
- £37,000 - £45,000 a year
- Full-time
- Analysis skills
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
1d
Customer Intelligence Analyst
RHP —Teddington
- £52,223 a year
- Full-time
- Communication skills
- Annual leave
9d
Senior Analyst - BCG Vantage - Customer Services
Boston Consulting Group —London
- Full-time
- Customer service
- English
- Bachelor's degree
Associate Data Analyst
CDP Global —London
- £27,265 - £34,082 a year
- CRM software
- Azure
- DevOps
- Employee assistance programme
Apprentice Data & Business Analyst
Ramudden Global UK —London
- Monday to Friday
- Hybrid work
- Microsoft Excel
- Data analysis skills
- English
- Employee assistance programme
Quick apply
1d
Data Analyst
CDP Global —London
- £32,157 - £40,197 a year
- Hybrid work
- CRM software
- Azure
- DevOps
- Employee assistance programme
Sales Operations Analyst
Studio Ore —London
- £40,000 - £50,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Sales
Quick apply
4d
Audience Planning Analyst
Sky —London
- Full-time
- Hybrid work
- SQL
- Python
5d
Senior Analyst - BCG Vantage - Sales & Pricing
Boston Consulting Group —London
- Full-time
- English
- SQL
- Bachelor's degree
Real time Analyst
ArvatoConnect —Datchet
- £29,274 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Communication skills
- Annual leave
- Employee discount
3d
Data Analyst
Air Apps —London
- £50,000 - £63,000 a year
- Full-time
- Data analysis skills
- SQL
- Analysis skills
- Life insurance
Data Analyst (Loyalty)
Collinson —London
- Hybrid work
- Microsoft Excel
- Salesforce
- SQL
Lead Analyst, Customer Service Analytics
Angi —London
- £81,000 - £110,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Salesforce
Quick apply
Client Operations & Finance Analyst (Junior)
Boost inc —London
- Microsoft Excel
- Analysis skills
- Bachelor's degree
Quick apply
9d
FP&A Analyst - London, UK
FIXR —London
- Hybrid work
- Microsoft Excel
- Master's degree
- Analysis skills
Quick apply
Data Analyst- Education
London Business School —London
- Microsoft Excel
- SQL
- Analysis skills
- Annual leave
- Gym membership
Quick apply
4d
Business Analyst
Leep Utilities —Reading
- £40,000 - £45,000 a year
- Hybrid work
- SQL
- Analysis skills
- Communication skills
- Annual leave
Quick apply
1d
Leakage Data Analyst
Hydrosave —London
- £33,907.00 - £33,907.68 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
9d
Business Process Analyst (Transformation & Change)
Cynergy Bank —London
- £49,731 a year
- Hybrid work
- Analysis skills
- Communication skills
- Employee assistance programme

I want to receive the latest job alerts for customer insights analyst in hillingdon, gtl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Digital Analyst (iD App)

Currys -
London

Apply Now

Job details

Permanent | Full-time

Benefits

Annual leave
Company pension
Employee discount

Qualifications

Jira
Power BI
Microsoft Excel
Cloud architecture
Google Tag Manager
SQL
Data management
SDKs
IT
Google Analytics
Marketing

Full job description

Vacancy ID: 48887

Digital Analyst (iD App)

Currys London Campus at Waterloo
Permanent
Full Time
Grade 3

We’re iD Mobile, one of the UK’s leading mobile virtual network operators. We launched in May 2015 and have over 2.5 million Pay Monthly customers. We’re pretty sure our success has a lot to do with our wide range of feature-packed plans. We offer everything from super-value Pay-as-you-go and SIM-only deals, right up to the latest smartphones from the big-name manufacturers. We’re delighted about our success so far and have very ambitious plans for the future.

iD Mobile is an exciting place to work. We’re a relatively young and dynamic start-up, and we value innovation, imagination, and creativity. If you’ve got a great idea, we’ll help you run with it. We’re passionate about finding new ways to address our customers’ needs. We’re a little different to other start-ups, though, because we’re part of Currys PLC, Europe's leading electrical and mobile retailer. So, while iD Mobile has only been going for a few years, we’re part of a much bigger family.

The Digital Insight Analyst (App) supports the Senior eCommerce Insight Manager in delivering high‑quality app performance insights, analytics solutions, and BAU reporting that enable continuous optimization of the digital app experience and commercial performance.

The role works closely with the App, Trading, Ecommerce and Data functions to define data requirements, build robust reporting, and deep dive into app behavioural analytics. The analyst will translate complex findings into actionable insights that improve app engagement, conversion, and customer experience.

We Own It; manage a diverse workload, prioritise effectively, look for process improvements wherever you can find them
We Put Customers First; user centric thinking in app analytics, ensuring insights reflect real customer behaviour and drive better product outcomes
We Win Together; play a key role through quality of data and insight in supporting the team as a whole, in order to deliver our numbers

Key Responsibilities:

There are 2 main areas for this role:

Analytics Set Up:

Full ownership of app analytics from defining requirements and deliver full end to end solution for app analytics
Define analytics requirement needed to analyze AB test / multi-variant test
Briefing data requirement to BI team, agencies and developers
Review and gatekeep the deliverables from BI team, agencies and developers
Ongoing maintenance of App analytics set up to ensure quality data collection and reporting

Insight Delivery:

Work closely with key stakeholders (app team, online team, trading team) to provide insights (including, but not limited to, customer behaviour, frustrations, commercial impacts) that support app optimization
Champion analytical tools including Google Analytics, Clarity, Contentsquare, Power BI, Looker studio and others across the business; always looking for best practice and extracting maximum value from the tools we invest in
Provide analysis for AB test / multi-variant test
Draw conclusions and provide actionable insights based on analysis
Provide commercial insights for business updates
Provide regular reporting and updates on app performance
Perform routine statistical analysis and ad-hoc queries
Deliver continuous evaluation of data to drive app improvement and customer satisfaction
Train and educate wider business users to be able to self-serve online dashboards and analytics tools
Stay updated on industry trends, emerging technologies, and best practices in digital analytics

Required Skills & Experience:

Proficiency in App specific tracking: deep links / SDKs / screen view vs page view
Understanding in digital tracking and usage of advanced features like user ID and consent mode
Able to build dashboard using tools like Power BI or Omni
Commercial knowledge to link in-app behaviour with commercial metrics
Experience of Firebase, Google Analytics, Contentsquare, Clarity, Optimizely or similar analytics & AB test tools
Knowledge in Tag Management Systems (e.g., Google Tag Manager), web analytics tools (e.g., Google Analytics, Contentsquare, Looker studio), datalayer and cookies technology, and how to be GDPR compliant in data collection.
Analytical and able to interpret complex data and have a proven track record of producing insights that influenced business decisions
Understanding of the marketing funnel and different attribution models
Understanding of the commercial aspect of the business
Able to liaise with external partners independently
Experience working with JIRA or similar systems to manage workflow
Expert in the use of Microsoft Excel
Understanding of cloud data management systems and architecture
Up-to-date knowledge of e-commerce with a passion for exploring and understanding new technologies
Knowledge of Databricks and SQL query is preferred
Working knowledge of the telco industry will be a plus

Why join us:

We know our people are the secret to our success. That's why we're always looking for ways to reward great work. You'll find a host of benefits designed to work for you, including:

25 days of annual leave (plus bank holiday entitlement) and a competitive pension scheme
Life Assurance
Fantastic colleague discounts on Tech with Currys and iD Mobile
Hybrid working (with an expectation to meet in person 2-4 times per month)

Join our team and we’ll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life.

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.

Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email [email protected] and we’ll do our best to help.

Apply Now

Refine Your Search

customer insights analyst jobs in hillingdon, gtl

Digital Analyst (iD App)

Data Insights Analyst

Customer Intelligence Analyst

Senior Analyst - BCG Vantage - Customer Services

Associate Data Analyst

Apprentice Data & Business Analyst

Data Analyst

Sales Operations Analyst

Audience Planning Analyst

Senior Analyst - BCG Vantage - Sales & Pricing

Real time Analyst

Data Analyst

Data Analyst (Loyalty)

Lead Analyst, Customer Service Analytics

Client Operations & Finance Analyst (Junior)

FP&A Analyst - London, UK

Data Analyst- Education

Business Analyst

Leakage Data Analyst

Business Process Analyst (Transformation & Change)

I want to receive the latest job alerts for customer insights analyst in hillingdon, gtl

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected