OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
Why Work for OCS?
✅Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)
Days of Working: Monday to Friday - 08:00 to 16:00
Purpose of the Role:
To provide high‑quality administrative, billing, compliance and customer care support across national reactive operations. The role acts as a key link between operational teams, clients and internal departments, ensuring accurate reporting, efficient workflows and excellent customer outcomes.
Key Responsibilities:
- Prepare reactive, PPM and quoted works for billing, ensuring all required information is complete, accurate and submitted within agreed timeframes.
- Collate and issue all supporting documentation, including photographs, warranties and compliance certification, for every billed reactive or quoted job.
- Ensure billing aligns with agreed service levels, rate cards and contractual requirements.
- Maintain organised digital records, trackers and document libraries to support audit readiness and compliance.
- Produce accurate and timely month end reporting for clients, ensuring data integrity and completeness.
- Support month end payment applications by providing all required documentation and supporting data.
- Manage compliance documentation and warranty details for reactive works, including occupied properties.
- Proactively identify opportunities to streamline administrative processes, reduce duplication and improve data accuracy and efficiency.
- Oversee and manage job profitability across both reactive and planned occupied works
Qualifications and Experience Required:
- Proven experience delivering occupied major works or similar construction / FM projects.
- Ability to interpret specifications, schedules of work and technical documentation.
- Competent in the use of IT systems for reporting, documentation and project controls.
Clearances Required:
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
