Head of operations Work, Jobs in Hillington, Glg (with Salaries)

Service Desk Team Leader - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- Full-time
- Customer service
- Organisational skills
- Leadership
Head of Delivery
Iberdrola Group —Cambuslang
- £69,200 - £86,500 a year
- Management
- Customer service
- Maintenance
- Annual leave
- Employee discount
4d
Head of Supplier Partnerships and Contracting - UK
Macs Adventure —Glasgow
- £85,000 a year
- Hybrid work
- Travel
- IT
- Negotiation
- Annual leave
- Work from home
Quick apply
Engagement and Stakeholder Lead
OFGEM —Glasgow
- £52,397 - £62,699 a year
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Annual leave
- Flexible schedule
13d
Security Operations Manager
Chubb Fire & Security —Glasgow
- £38,000 - £45,000 a year
- Full-time
- Hybrid work
- APIs
- Store discount
- Employee discount
Quick apply
10d
Head of Global Events
DFYNE —Uddingston
- Full-time
- In-person
HR Operations Manager
Chisholm Hunter Ltd —Glasgow
- Full-time
- Human resources
- Mentoring
- Organisational skills
- Employee discount
Quick apply
Head of Finance Operations (1.0 FTE)
The Glasgow School of Art —Glasgow
- £58,225 - £67,468 a year
- Full-time
- Hybrid work
- School
Head of Estates
NHS Scotland —Stirling
- £76,888 - £82,251 a year
- Full-time
- Master's degree
- No degree
- Contracts
3d
Head of Operations & Maintenance - Offshore Wind
SSE —Glasgow
- £101,000 - £211,800 a year
- Maintenance
- Contracts
- Leadership
- Employee discount
9d
Head of Ecommerce
DFYNE —Glasgow
- Full-time
- In-person
- Tax experience
Head of Joint Ventures-Offshore Asset Management
SSE —Glasgow
- £101,000 - £211,800 a year
- Leadership
- Negotiation
- Employee discount
9d
University of Glasgow Men’s Football Club – 2nd Team Head Coach
Glasgow University Football Club —Glasgow
- £800 - £1,400 a year
- Part-time
- First Aid Certification
- IT
- In-person
- Free parking
- Employee discount
Quick apply
5d
Head of Planning & Logistics
Thales —Glasgow
- Full-time
- Engineering
- Continuous improvement
- Business
- Annual leave
- Employee assistance programme
Junior Logistics Specialist
Go Swag —Glasgow
10d
International Recruitment Manager (Americas)
University of Strathclyde —Glasgow
- £47,389 - £58,225 a year
- Full-time
- Marketing
- School
- Marketing
9d
Food and Beverage Assistant Manager
Village Hotels - Glasgow - Pub & Grill —Glasgow
- Full-time
- Hospitality
- Hotel
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Operations Manager (Older Adults Building Based Services) (Full Time) (Permanent)
Renfrewshire Council —Paisley
- £71,558 - £74,770 a year
- IT
- Leadership
11d
Service Delivery Coordinator
Beeks Group —Renfrew
- Hybrid work
- Microsoft Excel
- ERP systems
- Microsoft Office
9d
University of Glasgow Men’s Football Club – Under 20’s Team Head Coach
Glasgow University Football Club —Glasgow
- £800 - £1,400 a year
- Part-time
- First Aid Certification
- IT
- In-person
Quick apply
5d

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Service Desk Team Leader - Glasgow Head Office

City Facilities Management (UK) -
Glasgow

Apply Now

Job details

Full-time

Qualifications

Customer service
Organisational skills
Leadership
Communication skills

Full job description

Location: Glasgow

Coordinate the day-to-day tasks of the Service Desk, ensuring compliance with contractual KPI targets and SLAs
Lead, drive, line manage and motivate a team that exceeds customer expectations and delivers a quality customer experience
Drive the team take ownership of their tasks and areas of responsibility
Identify and deliver training as required
Ensure that all team members take ownership and have accountability of a problem by ensuring and developing a thorough understanding of processes
Produce and analyse daily/weekly reports to improve and maximise teams’ performance
First point of escalation for issues raised by Service Desk operators
Ensure continuous development and understanding of CAFM/system functionality and how to apply this within processes
Performance manage the team including regular 121s with to ensure issues are identified and resolved quickly
Day to day supervision of the Service Desk operators, including but not limited to conduct, performance, time keeping, attendance and capability Taking the necessary and appropriate actions to address any inappropriate behaviour or low standards, with support and advice from the Service Desk manager and HR
Assist Service Desk manager with management and production of staff rota ensuring coverage for holiday, sick absence etc
Fully support the Service Desk Operations Manager by establishing and maintaining an organised, structured, and well managed working environment
Work with the Service Desk Operations Manager to develop and maintain the skills and enthusiasm of all Service Desk Operators
Point of escalation within the Service Desk
Drive up customer perception and satisfaction
Assisting in the producing of performance reports for senior management, which may include but is not limited to reports on staff performance, service development etc
Work in conjunction with the other Service Desk teams to ensure a seamless end to end service
Support with training and induction of new starters
Work in partnership with the other Service Desk Supervisors to support best practice
Any other duties as required by the Service Desk Operations Manager

Minimum 2 years’ experience in a Service Desk environment (preferably FM)
Previous experience as a team leader preferable
Commercially astute, used to a contract operating environment with SLAs and KPIs
Enthusiasm to be a leader in a growing and customer focused environment
Can demonstrate good leadership skills or potential with excellent communications and organisational abilities
An outgoing and calm approach that helps to build excellent working relations and a harmonious environment
Ability to coach and motivate a team to provide the best customer service whilst operating within defined contract terms and processes
Excellent communicator and able to influence effectively at all levels
Knowledge of processes, protocols and procedures, personnel management and personnel policy
Knowledge of reporting techniques
Demonstrated skills in employee supervision
Ability to lead change and innovation
Interpersonal skills to effectively motivate others
Knowledge of computer application programs
Organisational and customer service skills to effectively manage multiple priorities
Interpersonal communication skills to include verbal and written, active listening, critical thinking, persuasiveness, advising and counseling skills
Ability to quickly evaluate issues and identify resolution

Apply Now

Refine Your Search

head of operations jobs in hillington, glg

Service Desk Team Leader - Glasgow Head Office

Head of Delivery

Head of Supplier Partnerships and Contracting - UK

Engagement and Stakeholder Lead

Security Operations Manager

Head of Global Events

HR Operations Manager

Head of Finance Operations (1.0 FTE)

Head of Estates

Head of Operations & Maintenance - Offshore Wind

Head of Ecommerce

Head of Joint Ventures-Offshore Asset Management

University of Glasgow Men’s Football Club – 2nd Team Head Coach

Head of Planning & Logistics

Junior Logistics Specialist

International Recruitment Manager (Americas)

Food and Beverage Assistant Manager

Operations Manager (Older Adults Building Based Services) (Full Time) (Permanent)

Service Delivery Coordinator

University of Glasgow Men’s Football Club – Under 20’s Team Head Coach

I want to receive the latest job alerts for head of operations in hillington, glg

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