Customer support & client services occupations Work, Jobs in Hillsborough, Dow (with Salaries)

Customer Service Advisors
Decora —Lisburn
- £13 an hour
- Full-time
- Hybrid work
- Sales
- Customer service
- Computer literacy
- Free parking
- Store discount
Quick apply
2d
Head of Customer Success
Yellowcom —Belfast
- £60,000 - £100,000 a year
- Full-time
- Hybrid work
- Driving
- IT
- In-person
- Free parking
- Employee discount
Quick apply
5d
Customer Support Operator
Mitie —Lurgan
- £13.45 an hour
- Overtime
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Customer Support Advisor
Concentrix —Belfast
- £12.75 an hour
- Full-time
- Social media management
- Customer service
- Typing
- Employee stock purchase plan
- Annual leave
Customer Service Advisor (12 Month FTC)
Brenntag UK Limited —Belfast
- Customer service
- Microsoft Office
Quick apply
7d
Customer Experience Manager
British Council —Belfast
- £30,839 a year
- Customer service
- Continuous improvement
- No degree
Team Lead - Customer Care
HCLTech —Belfast
- Customer service
- Mentoring
- Communication skills
4d
Support Operations Coordinator
3173 —Belfast
- Full-time
- Hybrid work
- Continuous improvement
- Financial services
- Communication skills
7d
Account Specialist
CME Group —Belfast
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Customer Service Specialist - Outbound (onsite role)
Teleperformance —Newtownards
- £26,436.80 a year
- Full-time
- In-person
- Annual leave
- Employee discount
Client Manager
3173 —Belfast
- Full-time
- Remote
- No degree
- Organisational skills
- Communication skills
2d
Senior Process Associate - Customer Care
HCLTech —Belfast
- Customer service
- Communication skills
7d
Customer Service Advisor
Cromwell Group —Belfast
- Full-time
- Hybrid work
- Sales
- Customer service
- Salesforce
- Annual leave
- Sick pay
Customer Service Assistant
Lexington Catering —Belfast
- £16,523 a year
- Part-time
- Customer service
- Communication skills
Quick apply
9d
Helpdesk Operator
Mitie —Lurgan
- £14.51 an hour
- Full-time
- Customer service
- In-person
Call Handler - Technology
Henderson Group —Newtownabbey
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
3d
Customer Success Manager - CattleEye
GEA Group Aktiengesellschaft —Belfast
- Full-time
- Microsoft Excel
- Microsoft Office
- Bachelor's degree
7d
Customer Service Advisor
SunbeltRentals —Belfast
- Sales
- Customer service
- Computer literacy
- Annual leave
Quick apply
14h
Sales & Service Helpdesk Advisor- Sales Foodservice
Henderson Group —Newtownabbey
- Part-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Employee assistance programme
- Employee discount
14d
Account Manager - Print
Kaizen Print —Belfast
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Free parking
Quick apply
8d

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Customer Service Advisors

Decora -
Lisburn

Quick apply

Job details

Permanent | Full-time
£13 an hour
2 days ago

Benefits

Free parking
Casual dress
Store discount
Health & wellbeing programme
Additional leave
Annual leave
Employee discount
Life insurance
Referral programme
On-site parking

Qualifications

Sales
Customer service
Computer literacy
English
Data entry
Phone etiquette

Full job description

Based at our Head Office in Lisburn our customer service team are responsible for delivering excellent customer service and effective solutions to our customers in a timely and professional manner.

Our Customer Service Advisors work closely with Product Coaches and Team Managers to develop and maintain outstanding product knowledge across our wide range of window covering offerings.

We are looking for suitably experienced advisors to join our team.

Hours of work: Monday to Friday 9am to 5pm (37.5 hours per week)

Location: Office based, Lisburn, BT28 2FL

The successful Customer Service Advisors will undertake a structured programme of induction and training from day one, once employees are competent in their role they also regularly receive product training.

As well as a competitive starting rate of pay (£13 per hour), our employees avail from our enhanced benefits package.

ABOUT US

Decora is a family-owned Company creating innovative window covering solutions for the window blind trade. At Decora we manufacture and distribute a wide range of blind types and components and provide wholesale and made to measure solutions.

With sites in Lisburn (NI), Birmingham (England) and Huddersfield (England) the Decora team is made up of around 800 employees. Together we achieved a turnover oh £102 million in 2025.

Decora is proud to be Investors in People and ISO accredited.

MAIN DUTIES AND RESPONSIBILITIES

Liaise with Customers via telephone and email providing a high level of Customer Service.
Ensure full accuracy and attention to detail in all interaction with internal/external customers.
Process orders received via telephone or email, accurately and within specified timelines.
Adhere to the Company’s internal customer service standards: Quality Performance Process; telephone greeting and manner; professional written communications; agreed response times, etc.
Check stock levels as required and advise customers of alternatives if necessary.
Ensure extensive product knowledge is maintained.
Display a flexible and co-operative approach at all times.
Any other reasonable duties which may be required by management from time to time.

ESSENTIAL REQUIREMENTS

At least 1 year’s experience in a customer focused role
Be able to communicate effectively in English, both verbally and in writing
High level of computer literacy including experience of Microsoft packages
Strong attention to detail
Ability to work accurately under pressure and within strict deadlines
Ability to remain calm and controlled
Good problem-solving ability and ability to work on own initiative
Highly customer focused, demonstrating understanding of customer needs and requirements

DESIRABLE REQUIREMENTS

Proven experience in a similar role
Experience working in FMCG/manufacturing support environment
Customer Care Training and/or Telephone skills training
Experience of order processing, data entry, providing quotations
Experience of using sales order processing packages / customer databases

Applicants please note: We reserve the right to enhance the above criteria to facilitate shortlisting.

WHAT WE OFFER

Enhanced annual leave with additional for long service
Loyalty bonus- annual
Long service awards
Paid medical appointment allowance
Health Shield benefit upon 6 months service
Discount on company products- up to 50% upon 6 months service
Vitality leisure corporate discount
Employee referral scheme
Life assurance upon 1 years’ service
Employee recognition schemes
On-site parking
Hybrid working opportunities after training- up to 1 day per week

TO APPLY

Please forward your CV and covering letter, which demonstrate how the above criteria are met, through the 'Apply Now' button below.

Closing date: Wednesday, 15th July 2026 at 5pm.

*Applicants should be able to provide proof that they have a right to work in the UK.

**This role is office based in Lisburn, Co Antrim.

***Please note applicants of CSA/03.26 need not apply.

Decora is an equal opportunities employer and is committed to supporting an inclusive workplace. Should applicants require adjustments during the application and/ or interview process please reach out to our Recruitment Team via phone or email.

Recruitment agencies please note: Where recruitment agency assistance is required our Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles will not be accepted for this role.

Job Types: Full-time, Permanent

Pay: £13.00 per hour

Benefits:

Additional leave
Casual dress
Employee discount
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Referral programme
Store discount

Experience:

Customer service: 1 year (required)

Language:

English (required)

Work authorisation:

United Kingdom (required)

Location:

Lisburn BT28 2FL (preferred)

Work Location: In person

Quick apply

Refine Your Search

customer support & client services occupations jobs in hillsborough, dow

Customer Service Advisors

Head of Customer Success

Customer Support Operator

Customer Support Advisor

Customer Service Advisor (12 Month FTC)

Customer Experience Manager

Team Lead - Customer Care

Support Operations Coordinator

Account Specialist

Customer Service Specialist - Outbound (onsite role)

Client Manager

Senior Process Associate - Customer Care

Customer Service Advisor

Customer Service Assistant

Helpdesk Operator

Call Handler - Technology

Customer Success Manager - CattleEye

Customer Service Advisor

Sales & Service Helpdesk Advisor- Sales Foodservice

Account Manager - Print

I want to receive the latest job alerts for customer support & client services occupations in hillsborough, dow

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