It support Work, Jobs in Hilsea, Ham (with Salaries)

Technical Support Engineer L1
Bardwood Support Services —Portsmouth
- £24,420.00 - £51,458.22 a year
- Temporary
- Hybrid work
- Windows
- Microsoft Office
- Analysis skills
Quick apply
14d
IT Service Desk Analyst
CooperVision —Fareham
- Full-time
- Customer service
- Communication skills
1d
M365 Support Analyst
University of Portsmouth —Portsmouth
- £32,080 - £34,610 a year
- Full-time
- University
- Mentoring
- Employee discount
7d
Support Analyst - Application Support
Sopra Steria —Portsmouth
- £30,000 - £35,000 a year
- DevOps
- In-person
- Communication skills
- Annual leave
Permit Co-Ordination Office (PCO) Technical Support
Defence Science and Technology Laboratory —Fareham
- £40,224 - £45,545 a year
- Part-time
- Remote
- Presentation skills
- Business
- Annual leave
Service Desk IT Technician Level 1
Hampshire County Council —Winchester
- £25,186 - £26,244 a year
- Hybrid work
- Windows
- IT
- Communication skills
- Work from home
1d
Service Centre Helpdesk Manager
KBS Maritime Ltd —Portsmouth
- £40,000 - £44,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Employee discount
2d
IT Network Support
Barfoots of Botley —Chichester
- ERP systems
- Continuous improvement
- Scripting
- Free parking
- Employee assistance programme
Quick apply
3d
Junior Operations Analyst
kingfisher —Southampton
- 12 hour shift
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Windows
3d
1st Line Support Engineer
Lester Aldridge —Southampton
- Microsoft Powerpoint
- Microsoft Word
- Azure
IT Operations Analyst - The Vision Centre
CooperVision —Southampton
- Full-time
- Customer service
- Windows
- Microsoft Office
1d
IT Technician
Spectrum Geosurvey Limited —Lymington
- £25,000 - £28,000 a year
- Full-time
- Windows
- Microsoft Office
- SQL
- Free parking
- Annual leave
Quick apply
Technology Systems Consultant
Paultons Park —Romsey
- £45,000 a year
- Weekend availability
- In-person
7d
1st Line Engineer
Onecom —Fareham
- £25,000 - £27,000 a year
- Full-time
- Azure
- Windows
- Microsoft Office
Quick apply
International Technical Support & Training Manager
Potter Global Technologies —Portsmouth
- £50,000 - £60,000 a year
- Full-time
- Public speaking
- Microsoft Office
- Continuous improvement
- Annual leave
Quick apply
Second Line Support Engineer
Aerial Direct —Fareham
- Customer service
- Agile
- Employee assistance programme
- Employee discount
Quick apply
1d
OT Technical Support Manager
SSE —Portsmouth
- £50,100 - £75,100 a year
- IT
- Employee discount
- Gym membership
8d
Apprentice IT Consultant (Business and Finance)
Innovate Tax —Bognor Regis
- Full-time
- Oracle
- No experience needed
- Travel
- Annual leave
- Employee assistance programme
4d
Project & Management System Administrator/Document Controller
Engineering Technology Applications (ETA) —Romsey
- £26,500 - £28,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Microsoft Office
- IT
- Flexitime
- Sick pay
Quick apply
3d
Junior ICT Consultant
turn IT on —Totton
- £24,000 - £27,000 a year
- Full-time
- IT
- Communication skills
- School
- Employee assistance programme
Quick apply
9d

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Technical Support Engineer L1

Bardwood Support Services -
Portsmouth

Quick apply

Job details

Temporary | Permanent | Part-time | Temp to perm | Full-time | Part-time upon request | Fixed term contract
£24,420.00 - £51,458.22 a year
14 days ago

Qualifications

Microsoft Windows Server
Jira
Desktop support
TCP
Operating systems
SCCM
BMC Remedy
LAN
Windows
Technical support
Microsoft Office
Firewall
Analysis skills
Computer hardware
IT support
Computer networking
DNS
Mac OS
ServiceNow
Linux
TCP/IP
Communication skills
Active Directory
Network Security
VPN

Full job description

Job Summary
We are seeking a dedicated and technically skilled Technical Support Engineer L1 to join our support team. The successful candidate will provide first-line assistance to users experiencing hardware, software, or network issues, ensuring prompt resolution and maintaining high levels of customer satisfaction. This role offers an excellent opportunity to develop your IT support expertise within a dynamic environment, supporting a wide range of operating systems and network configurations.

Responsibilities

Respond promptly to user enquiries via help desk tickets, phone, or email, providing clear and professional technical support.
Troubleshoot and resolve issues related to computer hardware, operating systems (including Windows, macOS, and Linux), and software applications such as Microsoft Office.
Assist with network connectivity problems involving LAN, WAN, VPN, firewall, DNS, and TCP/IP configurations.
Support Active Directory account management, including password resets and user provisioning.
Perform basic troubleshooting of Microsoft Windows Server environments and assist with server-related issues.
Use tools such as SCCM, ServiceNow, Jira, and BMC Remedy for incident tracking, asset management, and ticket resolution.
Maintain documentation of support activities and solutions for future reference.
Escalate complex issues to higher-level support teams when necessary, ensuring seamless communication throughout the process.
Contribute to continuous improvement initiatives by providing feedback on recurring problems or system inefficiencies.

Skills

Strong knowledge of computer networking, including TCP/IP, LAN, and wireless technologies.
Proven experience in desktop support and troubleshooting hardware components.
Familiarity with Microsoft Windows Server, Active Directory, and related services.
Experience supporting various operating systems such as Windows, macOS, and Linux.
Proficiency with network security tools including firewall configurations and VPN setup.
Knowledge of enterprise management tools like SCCM and ticketing systems such as ServiceNow, Jira, or BMC Remedy.
Excellent communication skills with the ability to explain technical issues clearly to non-technical users.
Strong analytical skills with attention to detail in problem diagnosis and resolution.
Ability to work effectively under pressure in a fast-paced environment while maintaining high customer service standards. This position is ideal for individuals passionate about IT support who are eager to grow their technical expertise within a collaborative team environment. The role offers valuable experience across diverse technologies, fostering professional development in the IT support domain.

Pay: £24,420.00-£51,458.22 per year

Work Location: Hybrid remote in Portsmouth PO6

Quick apply

Refine Your Search

it support jobs in hilsea, ham

Technical Support Engineer L1

IT Service Desk Analyst

M365 Support Analyst

Support Analyst - Application Support

Permit Co-Ordination Office (PCO) Technical Support

Service Desk IT Technician Level 1

Service Centre Helpdesk Manager

IT Network Support

Junior Operations Analyst

1st Line Support Engineer

IT Operations Analyst - The Vision Centre

IT Technician

Technology Systems Consultant

1st Line Engineer

International Technical Support & Training Manager

Second Line Support Engineer

OT Technical Support Manager

Apprentice IT Consultant (Business and Finance)

Project & Management System Administrator/Document Controller

Junior ICT Consultant

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