Customer care specialist Work, Jobs in Himley, Sts (with Salaries)

Senior Customer Service Advisor
Steel Door Company Limited —Stafford
- £30,000 - £40,000 a year
- Full-time
- Customer service
- English
- Organisational skills
Quick apply
3d
Customer Service Representative
Element Materials Technology —Dudley
- Microsoft Outlook
- Sales
- Microsoft Office
- Employee discount
- Referral programme
Sales Operations Specialist
Culligan UK limited —Wolverhampton
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- Sales
- Free parking
- Employee assistance programme
Quick apply
Care Home Administrator
Barchester Healthcare —Ludlow
- £31,388 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
- Referral programme
Quick apply
9d
Specialist Housing Case Manager
The Wrekin Housing Group Limited —Telford
- £35,009 a year
- IT
9d
Head of Branch Support
Helping Hands —Alcester
- Up to £75,000 a year
- Hybrid work
- Customer service
- Leadership
- Communication skills
Quick apply
10d
Customer Resolutions Adviser - Worcester
Foxtons —Worcester
- £26,000 - £28,000 a year
- Customer service
- Organisational skills
- IT
- Annual leave
- Sick pay
Quick apply
Investigator
Ministry of Justice —Birmingham
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Microsoft Office
- Presentation skills
- In-person
- Annual leave
- Employee discount
7d
Complex Care Coordinator
Apollo Home Healthcare —Wolverhampton
- From £27,000 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Annual leave
- Referral programme
Quick apply
Specialist Housing Case Manager
Housing Plus Group —Telford
- £35,009 a year
- Full-time
- IT
9d
Tesco Colleague - Kidderminster
Tesco UK —Kidderminster
- £13.28 - £14.55 an hour
- Part-time
- School
18h
Progression Job Coach
Serco Plc —Birmingham
- £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Organisational skills
- Employee assistance programme
Care and Support Worker
The Wrekin Housing Group Limited —Perton
- £13.15 an hour
- Part-time
- IT
- No travel
- Communication skills
- Annual leave
- Sick pay
12d
Trainee Fire and Security Engineer
A&E Fire and Security Ltd —Droitwich
- From £20,280 a year
- Overtime
- Maintenance
- Programmable logic controllers
- Driving
Quick apply
Specialist Skills Practitioner
GTG —Wolverhampton
- Full-time
- Customer service
- English
- Administrative experience
- Annual leave
- Employee discount
11d
Tesco Colleague Nights - Kidderminster
Tesco UK —Kidderminster
- £13.28 - £14.55 an hour
- Full-time
- School
3h
Apprentice 7.5t Urban Driver
GTG —Wolverhampton
- Full-time
- English
- Driving
- Employee assistance programme
Sales Assistant
TGJones —Kidderminster
- £8.00 - £12.71 an hour
- Part-time
- School
- Employee assistance programme
- Employee discount
Quick apply
Maintenance
Ashley Court Care Home —Wolverhampton
- £14 an hour
- Part-time
- Maintenance
- Driving
- Organisational skills
- Free parking
Quick apply
Sales and Marketing Executive
LabMedExpert Limited —Wolverhampton
- £25,000.00 - £41,563.06 a year
- Full-time
- CRM software
- Sales
- Laboratory experience
- Free parking
- Sick pay
Quick apply
6d

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customer care specialist jobs near himley, sts

Senior Customer Service Advisor

Steel Door Company Limited
Stafford

Quick apply

Job details

Full-time
£30,000 - £40,000 a year
3 days ago

Qualifications

Customer service
English
Complaint handling
Organisational skills
Phone etiquette
Communication skills

Full job description

Customer Service Advisor – Steel Door Company
Stafford, ST16 1YJ | Full-time | Office-based

We have big ambitions to grow significantly over the next five years, and now is a great time to join a growing team at the heart of that journey.

About Steel Door Company

Steel Door Company was founded to bring innovative design, quality craftsmanship, and a customer-first mentality to the door and window industry, drawing on a family history in manufacturing dating back to 1985. In just over a year we have grown rapidly from a small workshop to a skilled team of manufacturers, surveyors, installers, and customer care specialists, building in the heart of Staffordshire and installing across the UK.

For us, it's never just about selling doors. It's about creating an experience that feels professional, fair, and personal from start to finish: fast, clear communication, no chasing and no silence, and transparency on price at every stage. We're proud of the standards we've set, and we're only just getting started.

The Role

We're looking for a proactive and personable Customer Service Advisor to join our growing customer care team. You'll be the voice of Steel Door Company for customers at every stage of their journey, from order confirmation through to installation and aftercare, making sure every interaction reflects our promise of clear, honest, and professional communication.

This is a varied, fast-paced role covering both reactive support and proactive outreach, and it's a great opportunity for someone who takes pride in turning a query, a delay, or even a complaint into a positive experience for the customer.

Key Responsibilities

Reactive Support:

Answer inbound customer calls relating to order updates
Answer inbound customer calls relating to complaints
Return missed customer calls promptly
Respond to customer emails in a timely, professional manner
Handle formal complaints through to resolution
Process refund or goodwill requests in line with company policy
Log aftercare and service requests accurately in the CRM

Proactive Support:

Notify customers proactively of any delays to their order
Send proactive order status updates so customers are never left chasing
Complete scheduled order update calls
Identify and manage at-risk or dissatisfied customers before issues escalate
Complete post-installation follow-up and satisfaction checks

What We're Looking For

Excellent telephone manner and written communication skills
A calm, empathetic approach to handling complaints and difficult conversations
Strong organisational skills and attention to detail, with the ability to manage multiple open queries at once
Comfortable working with a CRM system to log and track customer interactions
A genuine desire to do right by the customer, even when the conversation is a hard one
Previous experience in a customer service, contact centre, or aftercare role is desirable but not essential. Attitude matters more to us than a CV

What We Offer

The chance to join a fast-growing company at an early and exciting stage
A supportive team culture built around doing things properly
Real scope to shape processes as the customer service function grows

Pay: £30,000.00-£40,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer care specialist jobs in himley, sts

Senior Customer Service Advisor

Customer Service Representative

Sales Operations Specialist

Care Home Administrator

Specialist Housing Case Manager

Head of Branch Support

Customer Resolutions Adviser - Worcester

Investigator

Complex Care Coordinator

Specialist Housing Case Manager

Tesco Colleague - Kidderminster

Progression Job Coach

Care and Support Worker

Trainee Fire and Security Engineer

Specialist Skills Practitioner

Tesco Colleague Nights - Kidderminster

Apprentice 7.5t Urban Driver

Sales Assistant

Maintenance

Sales and Marketing Executive

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