Customer success specialist Work, Jobs in Hindon, Wil (with Salaries)

Customer Success Specialist
Furniturebox UK —Warminster
- £26,000 - £27,000 a year
- Weekend availability
- Hybrid work
- CRM software
- Customer service
- Computer literacy
- Work from home
- Employee assistance programme
Quick apply
9d
Resolution and Continuous Improvement Specialist
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Communication skills
Quick apply
Snr Customer Care & Resolutions Specialist
MillerKnoll —Melksham
- Full-time
- CRM software
- Continuous improvement
- Organisational skills
12d
Project Manager
Bistech Group plc —Ferndown
- Up to £55,000 a year
- Full-time
- Customer service
- Continuous improvement
- Budgeting
- Employee assistance programme
Quick apply
8d
Customer Service Representative
Cencora —Castle Cary
- Full-time
- Writing skills
- Analysis skills
- Mentoring
14d
Junior Project Manager
Bistech Group plc —Ferndown
- Up to £32,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Employee assistance programme
Quick apply
8d
Customer Service Specialist
South West Water —Bournemouth
- £28,226 a year
- Full-time
- CRM software
- IT
- Communication skills
- Annual leave
- Employee assistance programme
2d
Project Manager (Maritime, Warminster)
4C Strategies —Warminster
- Hybrid work
- PMP
- Business development
- Project management
Commercial Account Handler
Howden Group Holdings —Bath
- Full-time
- Hybrid work
- Employee discount
Business Support Manager
UK Health Security Agency —Bulford
- £41,983 - £48,128 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Outlook
- Presentation skills
7d
Sales Assistant
HMV Group —Bath
- Part-time
- Customer service
- Merchandising
13d
Night Warehouse Operative - DXF
DX Group —Westbury
- Night shift
- Employee assistance programme
Customer Experience Manager
Lovehoney Group —Bath
- Full-time
- Hybrid work
- Data analysis skills
- AI
- Communication skills
- Work from home
- Employee discount
Quick apply
Cleaner
Churchill Group —Tisbury
- £12.71 an hour
- Part-time
- Cleaning
- Employee discount
7d
Help Desk Manager
Admit One —Poole
- £35,000 - £45,000 a year
- Full-time
- Continuous improvement
- Team management
- Organisational skills
- Free parking
- Flexitime
Quick apply
7d
Back End Specialist Launch Team
Ball Corporation —Devizes
- £502,500 - £723,600 a year
- Hybrid work
- Data analysis skills
- English
- Computer skills
- Employee assistance programme
Quick apply
Head of Conversion & Customer Insights
Lovehoney Group —Bath
- Full-time
- Hybrid work
- Communication skills
- Analytics
- Work from home
- Employee discount
Quick apply
9d
Transportation Specialist - Parcels
Lovehoney Group —Bath
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Analytics
- Work from home
- Employee discount
Quick apply
3h
Front End Specialist Launch Team
Ball Corporation —Devizes
- £62,300 - £89,690 a year
- Hybrid work
- Data analysis skills
- English
- Computer skills
- Employee assistance programme
- Life insurance
Quick apply
Underwriting Manager
Teachers Building Society —Wimborne
- Up to £55,000 a year
- Full-time
- Hybrid work
- Management
- Team management
- Training & development
- Free parking
- Health & wellbeing programme
Quick apply
2d

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Customer Success Specialist

Furniturebox UK
Warminster

Quick apply

Job details

Full-time
£26,000 - £27,000 a year
9 days ago

Benefits

Additional leave
Company pension
Work from home
Employee assistance programme
Employee discount
Sick pay

Qualifications

Live chat
CRM software
Customer service call handling
Driving Licence
Report writing
Inbound customer enquiry call handling
Customer service
Computer literacy
Internal department liaison
Complaint handling
Conflict management
Data entry
Relationship management
Customer interaction
Typing
Interpersonal troubleshooting
Communication skills
Time management

Full job description

Location: Hybrid Working: Warminster/WFH

Department: Customer Services

Contract Type: Full Time - Permanent

Reports to: Customer Success Manager

Hours: 37.5 hour working week with 30 minutes unpaid lunch

A 37.5 hour working week with 30 minutes unpaid lunch.

To be worked over a rota Monday to Friday 7am – 8pm on a rota basis, with 1 in 3 weekends to include Saturday/Sunday shifts also on a rota basis with a day off in lieu during the week. Each Monday to Friday week will have a maximum of 1 x 8pm finish.

Company description

Furniturebox is a fast-growing online furniture business. Our mission is to make beautiful homes possible for everyone, with ease, whatever your budget. We have a gorgeous range of stylish and practical furniture for all rooms, and a helpful team ready to answer any questions, with our 4.9 Trustpilot rating showing how much we care. Our fast, free next-day delivery with 8pm cut-off and our finance options mean our products can be in their new homes hassle-free. With big plans to become the best furniture company in the UK, USA and globally, we’re all about the moments, the memories, and the feeling of truly being at home.”

Role Summary

The Customer Success Specialist will provide outstanding customer service on both incoming and proactive outgoing customer enquiries and be able to manage customer expectations and assist in resolving queries by taking ownership of issues.

The Customer Success Specialist is also responsible for the management and accurate storage and use of Customer-related data, ensuring use in accordance with company policies. They will assist customers with problems or unexpected situations, provide solutions, and ensure customer issues are resolved in a timely manner. They will develop and maintain customer relationships, maintain accurate records of customer interactions, and provide a great customer experience.

Duties and Responsibilities

Customer Support:

Respond promptly and professionally to customer inquiries via phone, email or chat
Provide accurate information regarding products, services, policies, and procedures.
Assist customers in placing orders, processing returns, or managing accounts.

Issue Resolution:

Identify, analyse, and resolve customer complaints or concerns efficiently.
Escalate complex issues to the appropriate department or management.
Follow up with customers to ensure their concerns are fully resolved.

Customer Relationship Management:

Build and maintain strong relationships with customers to encourage loyalty and satisfaction.
Maintain a positive and empathetic attitude towards customers at all times.
Collect feedback to improve customer experience and service processes.

Documentation and Reporting:

Accurately record customer interactions and transactions in the CRM system.
Prepare reports on common issues, customer feedback, and service trends.
Maintain records of customer complaints and resolutions for future reference.

Collaboration and Communication:

Work closely with other departments to address customer needs.
Communicate policy changes or new product information to customers.
Participate in team meetings and training sessions to enhance knowledge and service skills.

Continuous Improvement:

Identify areas for process improvements and suggest solutions to management.
Stay updated on product knowledge, company policies, and industry trends.
Uphold company standards of quality, service, and compliance.

Requirements:

Key Skills and Qualifications:

Communication and Interpersonal Skills
Conflict resolution
Outstanding customer service and customer care
Ability to problem solve
Attention to detail
Ability to multitask and work under pressure
Knowledge of customer service software
Time management skills

Requirements:

Confident at talking on the phone to customers (essential)
Dealing with customers in a professional and understanding way (essential)
Good communication skills and ability to work well in a team (essential)
Energetic and positive mentality (essential)
Good literacy ability (essential)
A sound understanding of using basic computer skills ie. Navigating online, using emails, typing (essential)
Ideally would have had experience in dealing with customers previously (preferred)
Able to work to a rota and cover regular periods at the weekend on a rota basis (essential)
Organised and methodical approach (essential)
Able to prioritise workload and work on own initiative or as part of a team (essential)
Experience of working in a call centre environment for at least one year (preferred)
Full driving licence and own transport (preferred)

The Bonus Bits - A few extra things we do to make Furniturebox a great place to work:

Perkbox membership for discounts and savings on lots of your everyday essentials, wellness, and other special treats
Staff discount across our product range
Employee of the month: we want to celebrate our successes across the whole company.
Employee Assistance Programme (EAP)
Team events: we plan events and regular get-togethers for our teams to have fun and socialise - if that's something you would like to take part in
Option for hybrid working.
33 days holiday ( Including bank holidays)
Holiday increments that increase after 2 years

Job Type: Full-time

Pay: £26,000.00-£27,000.00 per year

Benefits:

Additional leave
Company pension
Employee discount
Sick pay
Work from home

Ability to commute/relocate:

Warminster BA12 8BT: reliably commute or plan to relocate before starting work (preferred)

Experience:

Customer service: 1 year (preferred)

Work authorisation:

United Kingdom (preferred)

Work Location: Hybrid remote in Warminster BA12 8BT

Quick apply

Refine Your Search

customer success specialist jobs in hindon, wil

Customer Success Specialist

Resolution and Continuous Improvement Specialist

Snr Customer Care & Resolutions Specialist

Project Manager

Customer Service Representative

Junior Project Manager

Customer Service Specialist

Project Manager (Maritime, Warminster)

Commercial Account Handler

Business Support Manager

Sales Assistant

Night Warehouse Operative - DXF

Customer Experience Manager

Cleaner

Help Desk Manager

Back End Specialist Launch Team

Head of Conversion & Customer Insights

Transportation Specialist - Parcels

Front End Specialist Launch Team

Underwriting Manager

I want to receive the latest job alerts for customer success specialist in hindon, wil

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