Support engineer Work, Jobs in Hitchin, Hrt (with Salaries)

IT Support Technician
ITHelpDirect Ltd —Harlow
- £26,436 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- IT
- Work from home
Quick apply
11d
In-House Technician and After-sales Expert
OZ ESPRESSO MACHINES —Royston
- From £40,000 a year
- Full-time
- Hospitality
- Customer service
- Microsoft Office
Quick apply
6d
Area Safety Health and Environmental (SHE) Advisor
Element Materials Technology —Stevenage
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
- Referral programme
Graduate Design and Manufacturing Engineer
Ludwick Precision Ltd —Hitchin
- From £26,438.76 a year
- Full-time
- CAD
- Engineering
- ERP systems
- Free parking
Quick apply
2d
Network Deployment Engineer
Thrive —Luton
- Full-time
- Bachelor's degree
- No degree
- Computer networking
Site Planner – CAPEX Delivery Projects
Johnson Matthey —Royston
- Full-time
- Engineering
- Project management
- No degree
Senior IT Support Engineer - On-site Services
GEA Group Aktiengesellschaft —Milton Keynes
- Full-time
- English
- Computer networking
- IT
Operations Project Engineer- Water Recycling
Anglian Water Services Ltd —Bedford
- From £47,345 a year
- Full-time
- Hybrid work
- Project management
- Organisational skills
- Communication skills
Clinical Application Specialist - Sectra Medical
Sectra AB —Stevenage
- Sales
- Customer service
- Engineering
5d
Field Service Engineer (UKI)
Cutera, Inc. —Letchworth
- £50,000 - £60,000 a year
- Full-time
- Sales
- Customer service
- Military
Quick apply
Technical Facilities Services Coordinator | Operation Group | Estates and Facilities | LMB 2624
UK Research and Innovation (UKRI) —Cambridge
- £45,869 - £51,547 a year
- Full-time
- Supervising experience
- IT
- Communication skills
3d
PTC ThingWorx Developer / Senior Support Engineer – IIoT
in-tech group Ltd —Stevenage
- Full-time
- Azure
- SQL
- AWS
Quick apply
Principal Technical Support Engineer
Leonardo UK Ltd —Luton
- £53,259 - £71,400 a year
- Full-time
- Hybrid work
- Continuous improvement
- Flexible schedule
- Referral programme
Test Engineer - Fire Suppression Systems - Future Talent Pipeline
BSI —Hemel Hempstead
- Up to £30,000 a year
- Full-time
- Computer literacy
- Engineering
- Microsoft Office
- Annual leave
IT Build, Stock & Dispatch Technician
ITS Digital Ltd —Hertford
- £28,000 - £32,000 a year
- Full-time
- Schematics
- Microsoft Office
- IT
- Free parking
- Employee discount
Quick apply
12d
Site Engineer
M Group —Stevenage
- Overtime
- Travel
- Organisational skills
- Contracts
- Annual leave
- Employee assistance programme
Recruitment Consultant
TGS —Harlow
- £24,420.00 - £55,219.68 a year
- Full-time
- Sales
- Business development
- Travel
- Free parking
Quick apply
10d
Assistant Engineer
Ringway —Stevenage
- Monday to Friday
- AutoCAD
- Engineering
- Microsoft Office
Senior QA Automation & DevSecOps Engineer
in-tech group Ltd —Stevenage
- Full-time
- Azure
- Computer Science
- Engineering
Quick apply
12d
Accounts Receivable Specialist
BAM UK & Ireland —Hemel Hempstead
- Monday to Friday
- Microsoft Excel
- ERP systems

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IT Support Technician

ITHelpDirect Ltd
Harlow

Quick apply

Job details

Permanent | Full-time
£26,436 - £30,000 a year
11 days ago

Benefits

Company car
Company pension
Work from home
On-site parking

Qualifications

Microsoft Windows Server
Driving Licence
Customer service
LAN
Technical support
CompTIA Network+
IT support
IT
Communication skills
CompTIA A+

Full job description

As an IT Support Engineer working for a Managed Service Provider (MSP), you will primarily support schools, ensuring their IT systems and infrastructure operate smoothly. This role involves providing both remote and onsite support to meet the unique IT needs of educational institutions. You will deliver a high standard of customer service, ensuring technology supports teaching, learning, and administration effectively. The position includes a company-provided car to facilitate travel to client sites and offers a mix of onsite and remote work.

Key Responsibilities

Client Support

Act as the first point of contact for IT support requests from school staff, troubleshooting and resolving hardware, software, and network issues.
Provide tailored IT solutions that align with the operational and educational needs of schools.
Maintain positive client relationships through effective communication and timely issue resolution.

Onsite and Remote Assistance

Deliver onsite IT support at client schools, using the company-provided car for travel.
Perform remote diagnostics and provide resolutions when possible, ensuring minimal disruption to school operations.

Educational Technology Support

Manage and support the deployment of learning management systems (LMS), educational software, and classroom technology (e.g., interactive whiteboards, projectors, tablets).

System Maintenance and Monitoring

Perform regular system checks, updates, and maintenance to ensure secure and efficient operation.
Monitor network performance, troubleshoot connectivity issues, and implement solutions to improve reliability.

Compliance and Safeguarding

Ensure IT systems comply with data protection regulations (e.g., GDPR) and adhere to safeguarding policies in educational settings.
Implement and maintain secure access controls and data management practices.

Asset and Vendor Management

Maintain an inventory of hardware, software, and warranties for client schools.
Coordinate the procurement, installation, and secure disposal of IT assets.
Liaise with third-party vendors to resolve escalated issues or arrange warranty repairs.

Documentation and Reporting

Maintain detailed records of support tickets, solutions provided, and maintenance activities.
Provide regular reports to clients on the performance and health of their IT infrastructure.

Skills and Qualifications

Technical Expertise: Strong knowledge of Windows Server environments, Microsoft 365, Google Workspace, networking (LAN/WAN), and troubleshooting hardware/software issues.
Customer Service: Excellent interpersonal skills with the ability to build trust and maintain strong client relationships.
Problem-Solving: Analytical mindset with the ability to resolve issues effectively and efficiently.
Adaptability: Flexible approach to working remotely and onsite, with the ability to manage multiple schools and client priorities.
Communication: Clear and professional verbal and written communication, especially when dealing with non-technical users.

Preferred Experience

Previous experience supporting IT systems in educational environments or for school clients.
Familiarity with safeguarding policies and practices.
Relevant certifications, such as CompTIA A+, Network+, Microsoft 365 Certified: Modern Desktop Administrator, or Google Certified Professional (not essential)

Key Benefits

Company Car Provided: Facilitates efficient travel to client sites, ensuring prompt onsite support.
Hybrid Working: Opportunity to work remotely (at office) and onsite based on client needs.
Career Growth: Exposure to diverse IT environments and the chance to develop skills in managing multiple client networks.

This role offers the opportunity to make a meaningful impact by supporting schools with their IT needs, ensuring technology empowers education effectively.

If any of the above is not met training can be arranged to bring up to level

Right to work is a must and located in the UK, preference living in Harlow or surrounding areas (up to 1 hour)

Job Types: Full-time, Permanent

Pay: £26,436.00-£30,000.00 per year

Benefits:

Company car
Company pension
On-site parking
Work from home

Licence/Certification:

FULL UK Driving Licence (required)

Willingness to travel:

75% (required)

Work Location: In person

Quick apply

Refine Your Search

support engineer jobs in hitchin, hrt

IT Support Technician

In-House Technician and After-sales Expert

Area Safety Health and Environmental (SHE) Advisor

Graduate Design and Manufacturing Engineer

Network Deployment Engineer

Site Planner – CAPEX Delivery Projects

Senior IT Support Engineer - On-site Services

Operations Project Engineer- Water Recycling

Clinical Application Specialist - Sectra Medical

Field Service Engineer (UKI)

Technical Facilities Services Coordinator | Operation Group | Estates and Facilities | LMB 2624

PTC ThingWorx Developer / Senior Support Engineer – IIoT

Principal Technical Support Engineer

Test Engineer - Fire Suppression Systems - Future Talent Pipeline

IT Build, Stock & Dispatch Technician

Site Engineer

Recruitment Consultant

Assistant Engineer

Senior QA Automation & DevSecOps Engineer

Accounts Receivable Specialist

I want to receive the latest job alerts for support engineer in hitchin, hrt

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