Patient access lead Work, Jobs in Hockley, Ess (with Salaries)

NHS 111 Call Handler
Kent and Medway Mental Health NHS Trust —Maidstone
- £28,392 - £31,157 a year
- Full-time
- Computer literacy
- Patient care
3d
Matron
Kent and Medway Mental Health NHS Trust —Dartford
- £57,528 - £64,750 a year
- Full-time
10d
Bank ODP (Theatres) - June
Mid and South Essex NHS Foundation Trust —Southend-on-Sea
- £18.53 an hour
- Part-time
Female Brain Injury Support Worker (Part time)
Rebound Care and Support Ltd —Feering
- £17 - £20 an hour
- Part-time
- Care experience
- In-person
- Annual leave
Quick apply
7d
Transformation Manager
Havens Hospices —Southend-on-Sea
- £60,000 a year
- Full-time
- Nursing home
- Human resources
- Data entry
- Free parking
- Store discount
Quick apply
3d
Lead Digital Trainer
Kent and Medway Mental Health NHS Trust —Maidstone
- £39,959 - £48,117 a year
- Full-time
- Customer service
- Travel
- IT
10d
Transport Lead
Kent and Medway Mental Health NHS Trust —Maidstone
- £39,959 - £48,117 a year
- Full-time
4d
Associate Practitioner
Essex Partnership University NHS Foundation Trust —Basildon
- £28,392 - £31,157 a year
- Full-time
- Employee discount
7d
Senior Research Nurse
Kent and Medway Mental Health NHS Trust —Maidstone
- £39,959 - £48,117 a year
- Full-time
11d
Cardiac Catheter Lab Manager
Mid and South Essex NHS Foundation Trust —Basildon
- £57,528 a year
- Full-time
- Laboratory experience
10d
Duty Pharmacy Manager - Southend P/T
Tesco UK —Southend-on-Sea
- Up to £52,000 a year
- Part-time
- IT
Hygienist
Bupa Dental Care —Walderslade
- Referral programme
3d
Clinical Practitioner
Oxleas NHS Foundation Trust —Erith
- £45,953 - £54,254 a year
- Full-time
- Care plans
11d
Senior Community Mental Health Practitioner
Essex Partnership University NHS Foundation Trust —Chelmsford
- £39,959 - £48,117 a year
- Full-time
- Relocation assistance
- Employee discount
11d
Deputy Ward Manager
Kent and Medway Mental Health NHS Trust —Maidstone
- £39,959 - £48,117 a year
- Full-time
- Care plans
10d
Support Worker
National Care Group —Chelmsford
- £13.01 an hour
- Full-time
- Communication skills
- Paid training
- Referral programme
Quick apply
Health visitors
Medway Community Healthcare CIC —Strood
- £39,959 - £48,117 a year
- Part-time
- English
- Analysis skills
- Organisational skills
10d
Occupational health clinic nurse
Mid and South Essex NHS Foundation Trust —Basildon
- £32,073 a year
- Full-time
- Leadership
- Negotiation
3d
Clinical Team Leader
Kent and Medway Mental Health NHS Trust —Dartford
- £39,959 - £48,117 a year
- Full-time
6d
Practice Manager
Dental Beauty Partners —Colchester
- £40,000 a year
- Management
- Customer service
- Patient care
- Annual leave
Quick apply
3d

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NHS 111 Call Handler

Kent and Medway Mental Health NHS Trust -
Maidstone

Apply Now

Job details

Full-time
£28,392 - £31,157 a year
3 days ago

Qualifications

Computer literacy
Patient care

Full job description

The NHS 111 line is a national requirement to provide a three-digit emergency number for mental health. The post holder will be required to effectively engage and manage complex calls from young people, parents/carers and other professionals. The post holder will be a valued team member and be supported by clinicians in the management of challenging calls. As the service is exclusively telephone based, due to the nature of calls, there is no remote working.

Calls are received from the geographical locations of Kent & Medway only.

To be primarily responsible for handling incoming NHS 111 mental health calls.

Determine identity of the caller and open referrals to the service.

Demonstrate active listening to accurately record information and provide appropriate advice and signposting.

De-escalate anxiety, tensions and provide solutions to current concerns over seen and supported by trained clinicians.

Clinical Skills

Active listening skills in order to document current concerns.

Demonstrate empathy and understanding.

Be able to de-escalate concerned callers.

Have insight and ability to be able to engage effectively with Children and Young People who may be in acute distress.

Administration

To be computer literate and encourage implementation of the Trust’s IM&T Strategy.

To ensure accurate recording of actions, and updating patient’s records, always maintaining confidentiality.

The post holder will input and maintain, appropriate computer and manual clinical records and statistical data and provide this to the Service Manager/Head of Service when necessary.

The post-holder will engage in relevant computer and IT training as required.

To assist, under the direct supervision of a qualified professionals in the development, design and implementation of relevant projects.

To assist in processing and auditing various types of data concerning service users for the whole team. This may involve maintaining audits files under the guidance of the line manager.

We are Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway and are rated ‘Good’ by the Care Quality Commission (CQC).
Our teams support children, young people and adults with a wide range of mental health needs. We also provide specialist services, including all-age eating disorder services and neurodevelopmental assessments for children and young people, such as autism and ADHD.
Because we work across the whole county and across hospital and community settings, we can make care more joined up and easier to access for the people we serve.
Our vision is simple: we are here to help communities not just live with mental illness, but live well. It’s why we’re passionate about working with communities to make mental health care better for everyone. Everything we do is guided by our values: caring, inclusive, curious and confident.
Join us if you share our passion for better mental health care and want to be part of a team that’s working well together.

The post-holder will engage in relevant computer and IT training as required.

To assist, under the direct supervision of a qualified professionals in the development, design and implementation of relevant projects.

To assist in processing and auditing various types of data concerning service users for the whole team. This may involve maintaining audits files under the guidance of the line manager.

Communication

To have a wide range of knowledge in approaches to communicating and managing patient care.

To be able to effectively communicate with colleagues, peers, senior managers, and clinical leads within the Trust.

To be able to communicate complex patient related information facilitating positive outcomes and ensuring collaborative working.

Apply Now

Refine Your Search

patient access lead jobs in hockley, ess

NHS 111 Call Handler

Matron

Bank ODP (Theatres) - June

Female Brain Injury Support Worker (Part time)

Transformation Manager

Lead Digital Trainer

Transport Lead

Associate Practitioner

Senior Research Nurse

Cardiac Catheter Lab Manager

Duty Pharmacy Manager - Southend P/T

Hygienist

Clinical Practitioner

Senior Community Mental Health Practitioner

Deputy Ward Manager

Support Worker

Health visitors

Occupational health clinic nurse

Clinical Team Leader

Practice Manager

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