Partnership manager Work, Jobs in Holborn, Eng (with Salaries)

Customer Success Manager
Entrust —London
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Communication skills
Marketing Executive, UK & Europe
South Australian Tourism Commission —London
- £42,000 - £47,000 a year
- Full-time
- English
- Project management
- Travel
- Bereavement leave
- Sick pay
Quick apply
Sales and Events Manager
The Breakfast Group —London
- Up to £40,000 a year
- Full-time
- Bar
- In-person
- Marketing
- Employee discount
Quick apply
3d
Academic Affairs Coordinator - NYU London
New York University —London
- Full-time
- Doctoral degree
- Computer literacy
- Microsoft Office
- Annual leave
7d
Community Impact Manager
Lloyds Bank Foundation —London
- From £52,738 a year
- Full-time
- Travel
10d
Locality Manager
Hackney Borough Council —Hackney
- £55,353 - £57,495 a year
- Full-time
- Budgeting
- Training & development
- Communication skills
Schools Liaison Manager
Stemettes —Liverpool Street Station
- £33,944 - £36,250 a year
- Full-time
- Hybrid work
- Travel
- Leadership
- Communication skills
- Annual leave
Quick apply
9d
Project Officer
University College London —London
- £43,981 - £54,019 a year
- Full-time
- Hybrid work
- Databases
- University
- Annual leave
- Work from home
3d
HR Administrator
Support When It Matters —Hackney
- £25,000 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- English
- Annual leave
- Employee assistance programme
Quick apply
14d
Community Engagement Manager - Healthcare
Right at Home Bromley —Bromley
- From £34,000 a year
- Full-time
- CRM software
- Business development
- Presentation skills
Quick apply
10d
Communications Manager
Northrop Grumman —London
- £65,000 - £75,000 a year
- Hybrid work
- English
- Team management
- Travel
- Relocation assistance
2d
EVENTS AND PROMOTIONS MANAGER
Nightlife Events —London
- From £14.80 an hour
- Part-time
- Management
- English
- Business development
- Profit sharing
Quick apply
3d
Communications & Engagement Officer
London Councils —London
- £44,330 - £51,221 a year
- Full-time
- Hybrid work
- Organisational skills
Quick apply
International Programme Manager
ISO Japan International Training and Workforce Services —London
- £5,000 - £5,800 a month
- Full-time
- Data analysis skills
- English
- Analysis skills
- Free parking
- Sick pay
Quick apply
11d
Partnerships Manager (Lifestyle)
Revolut —London
- £16,500 a month
- English
- Business development
- Communication skills
Victims Liaison Officer - Public Protection - Hertfordshire - East of England
HM Prison & Probation Service —Cheshunt
- £30,001 - £50,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Annual leave
- Employee discount
Data Administration Officer
Support When It Matters —Hackney
- £25,000 a year
- Weekend availability
- Inventory control
- Microsoft Office
- Administrative experience
Quick apply
EHC Coordinator
City of Westminster Council —Kensington
- £42,912 - £46,854 a year
- Management
- Experience working with children
- Conflict management
10d
Volunteering Partnerships and Implementation Manager
AlzheimersSociety —London
- £50,898 - £56,553 a year
- Team management
- Travel
- In-person
8d
Heritage Place Manager
London Borough of Barking and Dagenham —London
- Weekend availability
- Management
- Quality control
- Negotiation
1d

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Customer Success Manager

Entrust -
London

Apply Now

Job details

Full-time

Qualifications

French
Stakeholder collaboration
Client engagement
Stakeholder liaison
Data analysis skills
Internal department liaison
Analysis skills
Partnership building
Customer relationship management
Relationship management
Communications
Customer interaction
Multidisciplinary collaboration
SaaS
Account management
Italian
Communication skills
German

Full job description

Join us at Entrust

At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.

Get to Know Us

Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It’s the curiosity, dedication, and innovation that drive our success and help us anticipate the future.

Position Overview:

As a Customer Success Manager on the EMEA team, you will play a critical role in ensuring that our small and medium-sized enterprise customers across the region achieve their goals, maximise the value of their investment in Entrust, and continue to grow their partnership with us.

In this role, you will manage a portfolio of accounts, leading customer integrations while nurturing strong, lasting client relationships. You will take the time to deeply understand each customer’s unique priorities and challenges, ensuring they effectively utilise our product and realise its full potential.

Customer Success Managers at Entrust combine technical expertise, analytical prowess, and exceptional customer management skills. By analysing customer data and generating actionable insights, you will provide strategic recommendations to help customers enhance their results, streamline onboarding, and reduce fraud and risk.

Responsibilities:

Manage Customer Accounts: Oversee a portfolio of small and medium-sized accounts, actively monitoring customer performance metrics to ensure alignment with adoption and usage targets. Own and act on customer health scores (e.g. Gainsight)
Collaborate with Cross-Functional Teams: Partner closely with our Sales and Product teams to maintain a strong service offering, ensuring that customers receive exceptional value from their Entrust experience.
Develop Expertise: Gain in-depth product and subject matter knowledge, allowing you to effectively present relevant features and functionality that meet specific customer needs.
Proactively Address Challenges: Identify potential adoption and service blockers early, deploying proven strategies to overcome them and secure positive outcomes for customers.
Build Strong Relationships: Foster productive relationships with internal stakeholders and external partners, ensuring seamless collaboration and communication.
Master Technical Knowledge: Quickly learn, apply, and articulate the technical aspects of the Entrust Identity platform, as well as understand competitor offerings to position our solutions effectively.
Drive Growth: Identify opportunities to cross-sell additional Entrust products and increase usage. Collaborate with Account Executives to drive customer growth based on tangible value and outcomes.
Be the Customer's Advocate: Work closely with clients to solve challenges, presenting tailored solutions while representing the customer's voice internally, particularly in feeding priorities into the Product team for improvements and enhancements.
Enhance Team Performance: Focus on personal and team development by sharing best practices, contributing to the overall effectiveness and scalability of the team.

Qualifications:

2 to 3 years in Customer Success Management, Client Services, Account Management, Technical Account Management, Implementation, or a similar role.
Portfolio Management: Extensive experience managing a Book of Business valued at $4M or more, with a track record of exceeding quarterly KPIs related to revenue, usage, and retention rates.
Commercial and Technical Expertise: Strong understanding of business and technical challenges, particularly within IT development and deployment in the SaaS market.
Business Solutions Focus: A strategic mindset with an emphasis on helping customers achieve their business outcomes.
Stakeholder Management: Demonstrable skills in managing relationships with both service providers and customer teams, ensuring alignment and success.
Communication Skills: Ability to present complex information clearly and concisely, with a focus on sound reasoning and attention to detail. Experience being the customer’s advocate internally, including working with Product teams on prioritization and demand management.
Service Delivery: Competence in monitoring performance, managing issues, and resolving problems to benefit both the client and service provider.
Data Analytics: Strong data analytical skills, with the ability to derive insights that drive customer success.

Nice to have:

SaaS Experience: Prior experience working in SaaS environments, with a deep understanding of the industry’s unique challenges and opportunities.
Multilingual Proficiency: Proficiency in a second language such as French, Italian, or German will be an added advantage, with the ability to manage customer relationships across different regions effectively.

Please note this is a hybrid role with 3 days a week in our London office.

#LI-NR1

At Entrust, we don’t just offer jobs – we offer career journeys. Here is what you can expect when you join our team:

Career Growth: Whether you’re a budding developer or a seasoned expert, we’re invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority.

Flexibility: Life is all about balance. Whether you’re remote, hybrid, or on-site, we offer flexible options that fit your lifestyle.

Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow.

We believe in securing identities—but it doesn’t stop there. At Entrust, we’re passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we’re creating a community where everyone is encouraged to be themselves.

Ready to Make an Impact?

If you’re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let’s build a more secure world—together.

Apply today!

For more information, visit www.entrust.com. Follow us on, LinkedIn, Facebook, Instagram, and YouTube

For US roles, or where applicable:

Entrust is an EEO/AA/Disabled/Veterans Employer

For Canadian roles, or where applicable:

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.

If you require an accommodation, contact [email protected].

Recruiter:

Neha Rathore

[email protected]

Apply Now

Refine Your Search

partnership manager jobs in holborn, eng

Customer Success Manager

Marketing Executive, UK & Europe

Sales and Events Manager

Academic Affairs Coordinator - NYU London

Community Impact Manager

Locality Manager

Schools Liaison Manager

Project Officer

HR Administrator

Community Engagement Manager - Healthcare

Communications Manager

EVENTS AND PROMOTIONS MANAGER

Communications & Engagement Officer

International Programme Manager

Partnerships Manager (Lifestyle)

Victims Liaison Officer - Public Protection - Hertfordshire - East of England

Data Administration Officer

EHC Coordinator

Volunteering Partnerships and Implementation Manager

Heritage Place Manager

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