Client services specialist Work, Jobs in Holborn, Gtl (with Salaries)

Customer Success Specialist
Healthera Ltd —London
- Full-time
- Hybrid work
- Customer service
- Salesforce
- Analysis skills
- Work from home
- Sick pay
Quick apply
1d
Client Services & Reception Coordinator
Hopscotch Children's Therapy Centre —London
- £29,000 - £34,000 a year
- Customer service
- Administrative experience
- Organisational skills
- Annual leave
Quick apply
6d
Client Experience and Sales Specialist
Therapie Clinic —London
- £13.94 - £15.73 an hour
- Sales
- Customer service
- Analysis skills
- Paid training
- Annual leave
2d
Client Platform Specialist
EOS —London
- Windows
- Bachelor's degree
- No degree
Quick apply
Client Engagement Manager
Monotype —London
- Full-time
- Analysis skills
- Travel
- Mentoring
Client Support Specialist
Intercontinental Exchange Holdings, Inc. —London
- Full-time
- Salesforce
- English
- Microsoft Office
Client Service Specialist
IQVIA —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Office
Welfare Advice Officer
Pinnacle Group —London
- £36,000 - £40,000 a year
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Client Services Specialist (formerly secretary/PA)
Withersworldwide —London
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
5d
Specialist, Client Services - Markets
The Bank of New York Mellon Corporation —London
- Full-time
- Analysis skills
- Bachelor's degree
- AI
- Annual leave
Income Collection Officer
Pinnacle Group —London
- £35,000 - £38,000 a year
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Client Services Coordinator
Sayer Vincent —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Specialist, Client Coverage II
The Bank of New York Mellon Corporation —London
- Full-time
- Bachelor's degree
- Financial services
- AI
Front Office - Team Member
Hilton - London Bankside —London
- £13.80 an hour
- Full-time
- Hotel
- In-person
- Communication skills
- Employee assistance programme
- Employee discount
Client Concierge
Berganza Limited —London
- £25,000 - £35,000 a year
- Full-time
- English
- Administrative experience
- Organisational skills
- Employee discount
Quick apply
4d
UK Administration Assistant - (MATERNITY COVER - 15months)
Universal Music Group —London
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Analysis skills
- Annual leave
- Employee discount
4d
Client Relationship Executive
Penningtons Manches Cooper LLP —London
- Full-time
- Hybrid work
- CRM software
- Microsoft Office
- Business development
- Work from home
6d
Associate, Client Services (2027 Start)
Third Bridge —London
- £40,000 - £68,000 a year
- Sales
- Computer networking
- Leadership
Quick apply
Associate, Client Service
HarbourVest Partners —London
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Financial services
Client Support Specialist II
Intercontinental Exchange Holdings, Inc. —London
- Full-time
- Microsoft Excel
- Data analysis skills
- English
5d

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Customer Success Specialist

Healthera Ltd -
London

Quick apply

Job details

Full-time
1 day ago

Benefits

Casual dress
Company pension
Work from home
Private medical insurance
Sick pay

Qualifications

Customer service
Salesforce
Analysis skills
B2B sales
Account management
Leadership
Communication skills

Full job description

Company Overview

Healthera Ltd operates a leading healthcare marketplace that provides patients with medicines, healthcare services, and products through the largest digital platform of pharmacies and GPs in the UK. Our mission is to transform healthcare delivery with innovative technology.

Healthera has a reach of over 30 million people in partnership with over 1500 pharmacies across the UK. We’re accredited by NHS Digital and one of the fastest-growing digital health companies in Europe.

We are at a stage of rapid growth, and we are looking for a Customer Success Specialist to execute on key initiatives within our existing customer growth to help our customers drive revenue, traffic through the platform. We are looking for someone who is driven, customer-focussed, and business savvy who will go the extra mile to ensure we exceed our targets.

Summary

We are looking for a Customer Success Specialist who is passionate about technology, helping customers grow, and thrives in a data-driven environment.

The ideal candidate will have previous experience in a Customer Success or Account Management role (1-3 years) and be bright and energetic with a clear track record of delivering consistent results in account engagement. The candidate is analytical and can derive opportunities from data.

The Customer Success Specialist

A Customer Success specialist is responsible for the growth, adoption, buy-in, and ultimately value-creation of our customer base. You will have an assigned portfolio of customers, ranging from independent pharmacies to national pharmacy chains with hundreds of high street branches.

Your main responsibility is upselling and deploying new initiatives, mostly revenue-driving product add-ons and functionalities, within the customer base.

You will be accountable for the health of the portfolio, ensuring that Healthera pharmacies are operationally excellent and delivering against our service level agreement for patients. Working as the face and voice of Healthera’s pharmacy customer care, the CS Specialist will influence the item growth and champion best practice of their portfolio pharmacies.

Your responsibilities

Proactively reach out to customers to help induct them on the product and grow their usage of it
Monitor and analyse the performance of pharmacy customers according to the SLA and set KPIs, preparing and presenting to the pharmacy in meetings and calls
Upsell and introduce new initiatives within our existing customer base of pharmacy partners
Develop and manage long term partnerships with clients, making sure feedback and issues are logged, reported and traced
Deliver remote and (sometimes) onsite training sessions for accounts which include: operational best practice, trends and insights and technical issue troubleshooting

Requirements

You are tenacious, relational and analytical, result-driven and goal-oriented
Experience in customer success or account management
Strong commercial acumen
Excellent written and communication skills
Experience in working in a dynamic high-growth company
Experience in healthcare / pharmacy would be great to have

We offer

Competitive salary (based on experience)
Private health insurance
Performance-based bonus scheme
Growth opportunities within the role
Experienced team, fun but hard working environment

Job Types: Full-time, Permanent

Benefits:

Casual dress
Company pension
Sick pay
Work from home

Experience:

customer success: 2 years (required)

Work Location: Hybrid remote in London EC2M

Quick apply

Refine Your Search

client services specialist jobs in holborn, gtl

Customer Success Specialist

Client Services & Reception Coordinator

Client Experience and Sales Specialist

Client Platform Specialist

Client Engagement Manager

Client Support Specialist

Client Service Specialist

Welfare Advice Officer

Client Services Specialist (formerly secretary/PA)

Specialist, Client Services - Markets

Income Collection Officer

Client Services Coordinator

Specialist, Client Coverage II

Front Office - Team Member

Client Concierge

UK Administration Assistant - (MATERNITY COVER - 15months)

Client Relationship Executive

Associate, Client Services (2027 Start)

Associate, Client Service

Client Support Specialist II

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