Planning engineer Work, Jobs in Holborn, Gtl (with Salaries)

Senior Customer Success Manager
Intercom —London
- Hybrid work
- In-person
- Work from home
Engineer Surveyor
Ashdale Engineering UK LTD —South East London
- £38,000 - £50,000 a year
- Overtime
- Engineering
- System design
- Maths
- Free parking
- Work from home
Quick apply
Repairs Scheduler / Maintenance Administrator
Kensal Rise Plumbers —Queens Park
- £27,000 - £35,000 a year
- Full-time
- Customer service
- Maintenance
- English
Quick apply
9d
FRA Project Coordinator
ABCA Group Ltd —Enfield
- £38,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
Quick apply
1d
Contract Support
Ethos Facilities Limited —Westminster
- £29,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- English
Quick apply
8d
Junior Contracts Manager
THE WIGGETT GROUP —Brentwood
- £45,000 - £50,000 a year
- Full-time
- Maintenance
- Microsoft Office
- Organisational skills
Quick apply
1d
Temporary FRA Project Coordinator
ABCA Group Ltd —Enfield
- £32,000 - £36,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
Quick apply
1d
Claims Administrator
Splend —London
- Full-time
- Microsoft Excel
- Administrative experience
- Communication skills
- Employee assistance programme
- Sick pay
Quick apply
Business Analyst
Arup —London
- IT
9d
Lead Engineer
TransitionZero —London
- £87,000 - £95,000 a year
- Full-time
- Hybrid work
- Mentoring
- Software development
- APIs
- Annual leave
Quick apply
11d
Product Intern
Heidi —London
- Hybrid work
- Travel
- Internship
12d
Product Manager
Tapi —London
- Full-time
- Azure
- Continuous improvement
- Organisational skills
Golang Engineer
Longshot Systems Ltd —London
- Full-time
- Hybrid work
- English
- Master's degree
- AWS
- Gym membership
Quick apply
Service Delivery Coordinator
THE WIGGETT GROUP —Brentwood
- £30,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Maintenance
- Annual leave
- Employee assistance programme
Quick apply
5d
Project Delivery Engineer
Total IT Technology Solutions Ltd —London
- £34,000 - £37,000 a year
- Weekend availability
- Windows
- SharePoint
- IT
- Free parking
- Health & wellbeing programme
Quick apply
8d
Gigapool
Gigaton —London
- Full-time
- Hybrid work
Quick apply
10d
VENUE GENERAL MANAGER
JAGUARSHOES COLLECTIVE —Hackney
- £40,000 - £50,000 a year
- Full-time
- Sales
- Organisational skills
- In-person
Quick apply
3d
Multi Trader
Synergize LTD —London
- £38,000 - £42,000 a year
- Full-time
- Maintenance
- Contracts
- Time management
Quick apply
11d
Scrum Master - SC Eligible - Government Projects
ByDesign Secure —London
- £575 a day
- Temporary
- Hybrid work
- Azure
- Agile
- In-person
Quick apply
2d
Engineer, Professional Services
ABACUS —London
- Azure
- Travel
- AI
- Annual leave
- Employee discount
Quick apply

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Senior Customer Success Manager

Intercom -
London

Apply Now

Job details

Benefits

Company pension
Work from home

Qualifications

SaaS

Full job description

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.

Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.

What's the opportunity?

As a Strategic CSM, you’ll partner with our largest and most complex customers to help them succeed in the new era of AI-driven customer service. You’ll work with C-suite leaders and their Support teams to guide them through their AI Agent transformation with Fin — from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes.

This role is an opportunity to shape how the world’s leading companies deploy AI to transform their support operations and achieve strategic outcomes aligned to their business goals.

Responsibilities

Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors).
Facilitate requirements gathering and process mapping for standard operating procedures; document in clear, precise, and actionable terms.
Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy.
Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities.
Maintain deep product knowledge of Fin’s fast-expanding capabilities; remain market aware of the fast evolving AI-agent industry.
Lead Success Plans, QBRs/EBRs, and strategic planning sessions with the customer.
Prioritize competing demands to drive the highest-value outcomes across your customer portfolio.
Be the Voice of the Customer internally, advocating for customers’ needs and shaping our solutions strategy.

What skills do I need?

8+ years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles.
Experience with business process mapping, requirements analysis, and solution design.
Strong technical acumen and passion for AI/agent-building (coding not required).
Ability to simplify and communicate complex problems clearly across audiences.
Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact.
Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers.
Self-motivated, adaptable, and curious team player with a high level of self-efficacy.

Benefits

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews - we reward great work!
Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
Pension scheme & match up to 4%
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
Open vacation policy and flexible holidays so you can take time off when you need it
Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
MacBooks are our standard, but we also offer Windows for certain roles when needed.

Policies

Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Apply Now

Refine Your Search

planning engineer jobs in holborn, gtl

Senior Customer Success Manager

Engineer Surveyor

Repairs Scheduler / Maintenance Administrator

FRA Project Coordinator

Contract Support

Junior Contracts Manager

Temporary FRA Project Coordinator

Claims Administrator

Business Analyst

Lead Engineer

Product Intern

Product Manager

Golang Engineer

Service Delivery Coordinator

Project Delivery Engineer

Gigapool

VENUE GENERAL MANAGER

Multi Trader

Scrum Master - SC Eligible - Government Projects

Engineer, Professional Services

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