Customer service supervisor Work, Jobs in Holmfield, Wyk (with Salaries)

Customer Recovery Team Leader
Yorkshire Water —Bradford
- £36,673 - £45,776 a year
- Full-time
- Hybrid work
- Data analysis skills
- Team management
- Computer skills
- Annual leave
13d
Retail Assistant Manager
Farmfoods —Bradford
- £31,449.60 - £32,648.16 a year
- Weekend availability
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee discount
Quick apply
11d
Garment Print & Customer Service Supervisor
Planet Dance —Batley
- £30,000 - £40,000 a year
- Full-time
- Supervising experience
- Team management
- In-person
- Free parking
- Employee discount
Quick apply
Customer Service & Sales Supervisor
Planet Dance —Batley
- £30,000 - £40,000 a year
- Full-time
- CRM software
- Administrative experience
- Supervising experience
- Free parking
- Employee discount
Quick apply
Retail Supervisor – Part Time
Farmfoods —Bradford
- £13.61 an hour
- Overtime
- Customer service
- Team management
- Retail management
- Annual leave
- Employee discount
Quick apply
11d
SPAR Threshfield - Assistant Store Manager
James Hall & Co Ltd —Skipton
- Full-time
- Customer service
- Supervising experience
- Conflict management
- Employee discount
- Life insurance
Quick apply
Operations Supervisor – Rental & Customer Service
Indie Campers —Manchester
- Weekend availability
- English
- Referral programme
Quick apply
Store Supervisor (Full time 40h)
Levi Strauss & Co. —Castleford
- Weekend availability
- Customer service
- Team management
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
People & Service Team Leader
River Island —Wakefield
- Weekend availability
- Customer service
- Retail management
- Leadership
- Annual leave
- Employee discount
Quick apply
Front of House Team Leader
Pret Bradford —Bradford
- £13.40 - £14.65 an hour
- Part-time
- Customer service
- Team management
- Training & development
- Employee discount
Quick apply
9d
Assistant Store Manager
Lovisa —Leeds
- £26,728 a year
- Retail management
- Leadership
- Employee discount
- Referral programme
Quick apply
Retail Supervisor
Toolstation —Leeds
- £13.76 an hour
- Full-time
- Customer service
- Employee discount
Team Leader (Reinstatement)
Avove —Brighouse
- Full-time
- Team management
- Quality control
- Training & development
- Employee assistance programme
Quick apply
Customer & Business Support - Team Leader
City of Bradford Metropolitan District Council —Bradford
- £37,280 - £39,152 a year
- Recruiting
11h
Team Leader
Card Factory —Castleford
- £13 an hour
- Customer service
- Leadership
13d
Hotel Concierge Supervisor
Dakota Hotels —Manchester
- £29,250 a year
- Full-time
- Hotel
- Guest services
- Employee assistance programme
- Employee discount
Quick apply
Assistant Restaurant Manager
Pasha Restaurant & Shisha Lounge —Bradford
- Up to £32,000 a year
- Weekend availability
- Hospitality
- Bar
- Supervising experience
- Store discount
- Employee discount
Quick apply
22h
Assistant Store Manager
Matalan —Accrington
- Full-time
- Customer service
- Data analysis skills
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
Retail Admin Supervisor
Newbie & Me Baby Store —Leeds
- £13 - £15 an hour
- Full-time
- Computer literacy
- Organisational skills
- Computer skills
- Employee discount
Quick apply
Sales Supervisor
Michael Kors —Leeds
- £26,000 - £41,500 a year
- Full-time
- English
- Organisational skills
- Annual leave
- Employee assistance programme

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Customer Recovery Team Leader

Yorkshire Water -
Bradford

Apply Now

Job details

Full-time
£36,673 - £45,776 a year
13 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Discounted gym membership

Qualifications

Wastewater treatment
Pivot table analysis
Stakeholder liaison
Data analysis skills
Performance management
Team management
Employee performance appraisals
Computer skills
Customer support
Professional development mentoring
Pivot tables
Customer interaction
Networking
Communication skills

Full job description

We offer a salary from £36,673 - £45,776 per annum depending on experience

Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)

• Attractive pension scheme (up to 12% company contribution)
• Development opportunities in line with the Customer Recovery Team Leader progression plan
• 25 days annual leave plus bank holidays – plus two wellness days!
• Life assurance cover of 4 times pensionable salary
• A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location: This role will initially be based in Bradford but we’re moving our office to Leeds Valley Park in September 2026, so you’ll be based there in the future, with a hybrid working arrangement in place, a mix of office and home working. We work typically 3 X days in the office per week.

Work type: This is a permanent role. You will be working full time, 37 hours per week, Monday – Friday. Working pattern to be discussed at interview stage, but will be within our working window of 8:00am-6:00pm.

We have an exciting opportunity for a Customer Recovery Team Leader to join the Customer Recovery Team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Are you passionate about providing great customer service and recovering a customer’s problem…?

Do you think you can support and develop a team of agents in getting it right day & night? Then this could be the role for you.

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry.

Where you fit in:

As Customer Recovery Team Leader you will lead and manage a team of Customer Recovery Agents within the Customer Management Centre to effectively recover customers across multiple communication channels with a focus on delivering resolution on first contact. This is in line with our vision “A thriving Yorkshire. Right for customers. Right for the environment”. You will be working with the wider team across the Customer Management Centre supporting each other to deliver our shared vision of brilliant customer recovery; delivering an exceptional level of customer service in a dynamic and fast paced environment.

Some key responsibilities of the role include the following -

• Work alongside key stakeholders to take ownership of the day-to-day resource allocation of the contact centre in order to deliver against agreed service level agreements (SLA’s)
• Identify escalated cases and work to recover them within the required SLA’s
• Create an environment where our people excel through effective performance management, coaching and development in line with the customer promise and Yorkshire Water’s policies and procedures
• Use data to identify specific coaching needs and areas of improvement to support effective customer resolution and develops action plans working alongside coaches
• Complete quality assurance checks of customer contacts to ensure effective resolution of customers
• Understand the Recovery team’s contribution to business plan and can clearly explain your team’s role to plan in achieving it.

Take responsibility for health, safety and wellbeing of yourself and team, ensure Safe Working Practices and Risk Assessments are in place

• Take responsibility for your own personal development and your teams, creating a supportive coaching culture – focused on continuous improvement.
• Have a good understanding of people management policies & can engage with key stakeholders to effectively carryout meetings such as conduct capability and sickness/absence reviews.
• Conduct regular 121s and performance reviews including any requirements against the reward and recognition policy
• Deputise for Team Manager when required.

What key skills are required?

You will have a strong background in customer service and a passion to deliver excellent customer experiences. You will have previous experience of managing people in a busy customer service environment.

You will be able to work on own initiative and use problem solving skills to be able to resolve customer issues. You will be highly organised, able to prioritise workloads to meet deadlines and have exceptional communication skills both written and verbal.

You will be able to understand and interpret data and convert this into meaningful conclusions. You will excel in a performance driven culture and be familiar with the coaching performance framework to improve team performance, whilst also been comfortable taking on feedback to improve own personal performance.

With excellent interpersonal skills you will be able to build effective relationships with key stakeholders within Customer Experience and cross-functionally. You will have excellent networking and influencing skills, able to influence, negotiate and challenge where necessary.

You will be using a range of IT systems in the role therefore good IT skills are key, previous experience of Microsoft Office, particularly a good knowledge of Excel- pivot tables and basic formulas is essential in the role.

If you are interested in this exciting opportunity, then please complete the online application process and submit a covering letter and CV outlining your suitability for the role.

Recruitment Process –

Closing date – 21st August, 2026

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

No agencies please.

Apply Now

Refine Your Search

customer service supervisor jobs in holmfield, wyk

Customer Recovery Team Leader

Retail Assistant Manager

Garment Print & Customer Service Supervisor

Customer Service & Sales Supervisor

Retail Supervisor – Part Time

SPAR Threshfield - Assistant Store Manager

Operations Supervisor – Rental & Customer Service

Store Supervisor (Full time 40h)

People & Service Team Leader

Front of House Team Leader

Assistant Store Manager

Retail Supervisor

Team Leader (Reinstatement)

Customer & Business Support - Team Leader

Team Leader

Hotel Concierge Supervisor

Assistant Restaurant Manager

Assistant Store Manager

Retail Admin Supervisor

Sales Supervisor

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