Technical analyst Work, Jobs in Holmfirth, Wyk (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
Quality Assurance Data Analyst
Mamas & Papas —Huddersfield
- Full-time
- Employee discount
Quick apply
14d
Technical Business Analyst
FDM Group —Leeds
- Customer service
- Bachelor's degree
- Agile
- Annual leave
4d
Technology Analyst - PMO (UK Remote)
Turnitin, LLC —Leeds
- Full-time
- Remote
- DevOps
- Data analysis skills
- No degree
- Annual leave
Quick apply
Junior Software Engineer
C365Cloud —Wakefield
- From £25,000 a year
- Full-time
- Data entry
- Organisational skills
- In-person
Quick apply
11d
Information Governance Technical Analyst
Latham & Watkins LLP —Manchester
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- SharePoint
- Employee discount
- Flexible schedule
3d
Oracle Technical Support Analyst
Gov Facilities Services —Sheffield
- £57,569.74 a year
- Full-time
- Hybrid work
- Oracle
- DevOps
- SQL
- Employee assistance programme
Associate Business Analyst
EtioGlobal —Sheffield
- £500 a day
- Analysis skills
- No degree
- Agile
Technical Service Analyst
PXC —Salford Quays
- Full-time
- Hybrid work
- Computer networking
- Organisational skills
- Communication skills
- Work from home
AI & Automation Analyst
The Rank Group —Sheffield
- Analysis skills
- APIs
- AI
- Flexible schedule
- Life insurance
Quick apply
Business Analyst (DV Security Clearance)
CGI —Manchester
- Full-time
- Hybrid work
- Agile
- In-person
Quick apply
IT Analyst
Kolorcraft Ltd —Ossett
- Up to £31,000 a year
- Part-time
- Customer service
- IT
- In-person
- Free parking
- Referral programme
Quick apply
4d
Data scientist (Data Wrangler)
NHS England —Leeds
- £49,387 - £56,515 a year
- Full-time
- Annual leave
8d
Business Systems Analyst
Rhodar Ltd —Leeds
- £40,000 - £45,000 a year
- Full-time
- ERP systems
- Analysis skills
- Organisational skills
- Free parking
- Annual leave
Quick apply
4d
Senior Reporting and Insights Analyst
Clear Business —Sale
- £38,505 - £55,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Agile
- Free parking
- Annual leave
Quick apply
Business Analyst - Data
SmartSearch —Ilkley
- Full-time
- Hybrid work
- Data analysis skills
- SQL
- Agile
- Employee assistance programme
Quick apply
GIS Developer & Analyst
HLM Architects —Sheffield
- Oracle
- Data analysis skills
- SQL
Analyst - Separation Sciences
Comica Bradford —Bradford
- From £26,000 a year
- Laboratory experience
- Bachelor's degree
- Quality control
- Free parking
Quick apply
14d
Lead Data Engineer (Lead Data Manager)
NHS England —Leeds
- £66,582 - £77,368 a year
- Full-time
- Annual leave
14d
PMO Analyst
SBS —Sheffield
- £35,000 - £42,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Annual leave
Quick apply

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Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

Quick apply

Job details

Full-time
£27,000 - £30,000 a year

Qualifications

Desktop support
Computer Science
Customer service
Windows
Analysis skills
Remote access software
IT support
Communication skills
Time management
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

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Refine Your Search

technical analyst jobs in holmfirth, wyk

Service Desk Analyst - Tier I

Quality Assurance Data Analyst

Technical Business Analyst

Technology Analyst - PMO (UK Remote)

Junior Software Engineer

Information Governance Technical Analyst

Oracle Technical Support Analyst

Associate Business Analyst

Technical Service Analyst

AI & Automation Analyst

Business Analyst (DV Security Clearance)

IT Analyst

Data scientist (Data Wrangler)

Business Systems Analyst

Senior Reporting and Insights Analyst

Business Analyst - Data

GIS Developer & Analyst

Analyst - Separation Sciences

Lead Data Engineer (Lead Data Manager)

PMO Analyst

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