Patient access occupations Work, Jobs in Holt, Nfk (with Salaries)

Patient Coordinator/reception
Fakenham Medical Practice —Fakenham
- £13,411.17 a year
- Part-time
- Microsoft Word
- Front desk
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
5d
Receptionist
Holt Medical Practice —Holt
- £13.04 an hour
- Full-time
- Microsoft Outlook
- Management
- Administrative experience
- Free parking
Quick apply
17h
Patient Services Lead
Fakenham Medical Practice —Fakenham
- £14 - £16 an hour
- Hospitality
- Microsoft Office
- Supervising experience
- Free parking
- Health & wellbeing programme
Quick apply
15h
Medical Receptionist
Trinity and Bowthorpe Medical Practice —Norwich
- From £12.71 an hour
- Part-time
- Administrative experience
- Front desk
- Communication skills
- Sick pay
Quick apply
7d
Receptionist / Patient Care Advisor
PrimaryCareCareers —Norwich
- £24,460 - £25,500 a year
- GP surgery experience
- Organisational skills
- Front desk
- Free parking
13d
Receptionist
Norfolk & Suffolk Foundation Trust —Norwich
- £25,272 a year
- Full-time
- Travel
- Data entry
- Front desk
1d
Bank Imaging Administrator
Spire Healthcare —Norwich
- Part-time
- Administrative experience
- Data entry
- Organisational skills
- Annual leave
Clinical Support Team Administrator
Norfolk & Suffolk Foundation Trust —Norwich
- £25,760 - £27,476 a year
- Full-time
- Microsoft Outlook
- Writing skills
- Administrative experience
6d
Administration Assistant
East of England Community Health and Care NHS Trust (Cambridgeshire) —Norwich
- £25,272 a year
- Full-time
- Inventory control
- Computer literacy
- Research
7d
Administration Support - Receptionist
East of England Community Health and Care NHS Trust —Norwich
- £25,272 a year
- Full-time
- Oracle
- Research
- Administrative experience
- Annual leave
6d
VacancyTitle: Receptionist
Together Dental —Norwich
- £12.71 an hour
- Temporary
- Computer literacy
- Administrative experience
- Computer skills
- Referral programme
Receptionist
Norfolk and Suffolk NHS Foundation Trust —Norwich
- £25,272 a year
- Full-time
- Data entry
- Front desk
- Typing
1d
Clinical Team Administrator
Norfolk & Suffolk Foundation Trust —Norwich
- £25,760 - £27,476 a year
- Full-time
- Microsoft Outlook
- Administrative experience
- Typing
- Annual leave
- Employee discount
6d
Receptionist
Together Dental —Norwich
- £12.80 - £13.80 an hour
- Full-time
- Hospitality
- Computer literacy
- Administrative experience
- Employee assistance programme
- Referral programme
12d
Patient Care Advisor
PrimaryCareCareers —Norwich
- £12.71 an hour
- Microsoft Office
- Databases
- Communication skills
VacancyTitle: Head Receptionist
Together Dental —Norwich
- £14.05 - £14.55 an hour
- Full-time
- Mentoring
- Recruiting
- Training & development
- Employee assistance programme
- Referral programme
Reception Team Leader
PrimaryCareCareers —King's Lynn
- £13.22 - £13.52 an hour
- Microsoft Word
- Computer literacy
- English
4d
Head Receptionist
Together Dental —Norwich
- £14.05 - £14.55 an hour
- Full-time
- Supervising experience
- Mentoring
- Recruiting
- Employee assistance programme
- Referral programme

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Patient Coordinator/reception

Fakenham Medical Practice
Fakenham

Quick apply

Job details

Permanent | Part-time
£13,411.17 a year
5 days ago

Benefits

Free parking
Health & wellbeing programme
Cycle to work scheme
Free flu jabs
Annual leave
Company pension
Company events
On-site parking

Qualifications

Microsoft Word
Integration of care pathways
Clinical record keeping
SystmOne
Closing procedures
Updating electronic health records
Updating electronic care records
Patient appointment coordination
GCSE
Infection prevention & control
Email software
Patient service
Appointment booking and call handling
Opening procedures
Front desk
Multidisciplinary collaboration
Patient record updating
Managing patient records
Communication skills

Full job description

Job Description

Job title: Patient Coordinator

Hours: Minimum 20 Hours per week

Holidays: 28 days pro rata plus bank holidays

Reports to: Patient Experience & Quality Lead

The Fakenham Medical Practice

The Fakenham Medical Practice (FMP) is an eleven-doctor dispensing practice providing care to around 15,500 patients in and around Fakenham in North Norfolk.

We work from modern, purpose-built premises. The partners and staff have a shared belief in the delivery of high-quality patient focused care. Patients’ interests are kept very much to the fore and there is a strong commitment to develop patient services. To promote a multi-disciplinary team approach, we share our premises with other providers including a pharmacy, adult social services and local community services e.g. physiotherapy and midwifery.

The practice is part of Norfolk and Suffolk Integrated Care Board (NSICB) and has a branch surgery at Walsingham. We are a training practice for GP Trainees.

Practice Mission Statement

Fakenham Medical Practice is committed to working with compassion and understanding to provide all its patients with accessible, responsive and efficient services that deliver good, safe and effective care.

Main purpose of role

To provide a positive, friendly and professional image of the practice to patients, carers and other visitors to the practice both in person, via the telephone and via the online system.
The Patient Coordinator plays a key role in supporting patients through their care journey within the GP practice. The post holder will act as a central point of contact for patients, ensuring timely coordination of appointments, follow‑ups and communication between clinical teams, external services and patients. The role provides a patient first approach to improve patient experience, access to care and operational efficiency

Key relationships

Partners, salaried doctors, trainees, Chief Executive, Practice Manager other Reception staff, all other FMP staff, patients, carers, Patient Participation Group members and other community providers.

Job duties and responsibilities:

To provide a high-quality patient first, reception service to patients, carers and others visiting and/or otherwise contacting the Practice, particularly:
Meet and greet patients.
Act as a first point of contact for patients requiring coordination of care, responding to queries with empathy and professionalism
Support patients in navigating practice services and accessing appropriate care pathways
Coordinate appointments across clinical teams to ensure continuity of care
Ensure follow‑ups are booked and communicated clearly to patients
Identify and escalate complex or vulnerable patient needs appropriately
Explain practice services and procedures to new patients and those seeking registration as a temporary resident; ensure all required documentation is completed.
Contact patients to rearrange appointments if clinical session is amended.
Respond promptly and appropriately to patient needs e.g. queues, confusion, sickness, calling for help as and when required to do so.
Advise patients of charges for non-NHS services, accept payment and issue receipts.
Check and sign for deliveries made to the Practice – contact other agencies on the premises if deliveries are for them and ask them to come and collect.
Assist patients with queries weather this is face-to-face, telephone or via the online forms.
Provide reception cover during core opening hours, extended access hours (evenings and some Saturdays, this is on a rota basis)
To support the practice team and undertake a variety of administrative duties that contribute to the smooth running of the practice, particularly:
Maintain accurate, up‑to‑date patient records on the clinical system (System One) in line with data protection requirements
Draft and send patient communications (letters, SMS messages, emails or online forms) as required
Work closely with GPs, nurses, reception and administrative staff to support smooth practice operations
Support service improvement initiatives related to access, patient experience and care coordination
Keep the reception area tidy and free from obstructions and clutter.
Open and close the surgery and conduct all procedures relating to this when rota’d to do so.
Take messages and pass on information.
To provide cover for members of the Reception Team during periods of sickness and annual leave.
To communicate politely and effectively with patients, carers, colleagues and other contacts, recognising people’s needs for alternative methods of communication e.g. translation services and responding accordingly. In this way, through good communication and working collaboratively with colleagues and other agencies to support the provision of a seamless co-ordinated multidisciplinary service.
Adhere to practice policies, NHS guidelines and confidentiality standards at all times including information governance, health and safety, infection control, equality and diversity and to report any breach or suspected breach immediately.
Flag safeguarding, clinical or operational concerns to the appropriate lead
To undertake regular training and development, to keep personal development plan up to date and to attend staff meetings.
To undertake any other activities that may from time to time be reasonably requested by the Patient Experience and Quality Lead, Practice Manager, CEO or the Partners.

This job description is not exhaustive. You are required to carry out all duties and obligations of which you have been advised, and also to comply with any rules, instructions, directions, policies, protocols and procedures as may from time to time relate to your employment. You will also be provided with oral instructions as to your job duties and responsibilities, and you should follow such instructions.

You should understand that your job title and job description may be amended from time to time, and that you may be called upon to carry out additional or other duties as may reasonably be required. There may also be times when you are asked to transfer to an alternative job either on a temporary or permanent basis. You will not be assigned to duties or required to perform services which you cannot reasonably be expected to perform.

The nature of our business and the changing needs of the National Health Service mean that you must be flexible in your approach to your work and in the duties that you may be required to undertake in order to provide service to our patients, and that the obligations upon you will inevitably vary and develop.

Qualifications

Essential

Good standard of general education

GCSE Mathematics and English C or above

Desirable

NVQII in Customer Care or equivalent

Experience

Essential

Experience of working with the general public both face to face and on the telephone

Desirable

Experience of reception work

Experience of working within healthcare setting

Working knowledge of SystmOne clinical system or equivalent

Customer service

Skills

Essential

Excellent communication skills (Written and Oral)

Good, confident IT skills (Microsoft Word, email etc.)`

Clear, polite telephone manner

Time Management and the ability to work to deadlines

Problem solving skills and good judgement

Interpersonal skills

Behaviours

Essential

Smart, polite and confident

Honest and reliable

Good time keeping

Strong Organisational and administrative abilities

Consistently performing under pressure

Calm, professional and compassionate

Using initiative and judgement - when to ask for help/advice, when to handover to others more experienced/qualified

Working as part of a team and being supportive of colleagues

Self-motivated, meets agreed objectives and targets

Can do attitude

Maintains confidentiality at all times

Interviews to be held week beginning 7th September 26

Pay: £13,411.17 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Free flu jabs
Free parking
Health & wellbeing programme
On-site parking

Work Location: In person

Quick apply

Refine Your Search

patient access occupations jobs in holt, nfk

Patient Coordinator/reception

Receptionist

Patient Services Lead

Medical Receptionist

Receptionist / Patient Care Advisor

Receptionist

Bank Imaging Administrator

Clinical Support Team Administrator

Administration Assistant

Administration Support - Receptionist

VacancyTitle: Receptionist

Receptionist

Clinical Team Administrator

Receptionist

Patient Care Advisor

VacancyTitle: Head Receptionist

Reception Team Leader

Head Receptionist

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