3rd line support Work, Jobs in Holytown, Glg (with Salaries)

2nd Line Support Engineer
Northern Marine Group —Glasgow
- Azure
- Microsoft Office
- SharePoint
8d
3rd Line Support Analyst
DataVita —High Blantyre
- Hybrid work
- Customer service
- Driving
- Computer networking
- Annual leave
Quick apply
4d
Customer Delivery Coordinator
Pragma —Glasgow
- Microsoft Office
- IT
- Annual leave
- Employee discount
4d
Project Planner
M Group —Bellshill
- Hybrid work
- Contracts
- Annual leave
- Employee assistance programme
9d
Customer Administrator
Gamma —Glasgow
- Full-time
- Microsoft Office
- IT
- Annual leave
- Employee discount
Quick apply
8d
Operations Infrastructure Engineer
William Grant & Sons —Cumbernauld
- Full-time
- Azure
- IT
- Employee assistance programme
5d
Lead Infrastructure Engineer, Messaging and Email Hygiene
Home Office —Glasgow
- £66,229 - £72,852 a year
- Part-time
- Azure
- System design
- English
- Annual leave
11d
Senior Quality Engineer
Oceaneering —Rosyth
- Full-time
- Microsoft Office
- Continuous improvement
Senior Group IT Business Support Partner
Finsbury Food Group —Hamilton
- Full-time
- Azure
- AWS
- Analysis skills
- Employee assistance programme
- Employee discount
Quick apply
LV Engineering Manager
M Group —Grangemouth
- Overtime
- Engineering
- Electrical Engineering
- Leadership
- Annual leave
- Employee assistance programme
Shared Services Operations Lead (Finance)
Aggreko —Glasgow
- Full-time
- Hybrid work
- Management
- Communication skills
- Employee assistance programme
- Employee discount
Breakfast Chef
One Devonshire Gardens —Glasgow
- £13.30 - £15.30 an hour
- Weekend availability
- Cooking
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
3d
Principal Security Architect
OFGEM —Glasgow
- £63,443 - £86,547 a year
- Full-time
- Hybrid work
- Azure
- Presentation skills
- Contracts
- Annual leave
- Flexible schedule
2d
Specialist Community Public Health Nurse - School Nurse
NHS Scotland —Glasgow
- £43,231 - £52,679 a year
- Full-time
- Nursing
- Driving
- IT
- Annual leave
- Employee assistance programme
Regional Engineering Manager
SunbeltRentals —Glasgow
- Management
- Leadership
- Communication skills
- Annual leave
Quick apply
2d
Civils 3D Modeller – Glasgow
Tony Gee and Partners LLP —Glasgow
- Hybrid work
- Engineering
- Communication skills
- Annual leave
- Employee assistance programme
Principal Temporary Works Designer
Balfour Beatty —Glasgow
- Temporary
- Hybrid work
- Microsoft Word
- Civil engineering
- Microsoft Excel
- Annual leave

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Warehouse Operative Day Shift
Brakes —Newhouse
You’ll get fantastic discounts on our delicious products too. A good eye for detail and accuracy. Sunday - Friday, (rest day mid week), 09:00AM - 18:30PM (45…
£14.43 an hour
2d
Warehouse Operative Night Shift
Brakes —Newhouse
You’ll get fantastic discounts on our delicious products too. £33,766 (£14.43 per hour) uplift for working Night Shift, plus £1,500 per year attendance bonus…
£14.43 an hour
2d

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2nd Line Support Engineer

Northern Marine Group -
Glasgow

Apply Now

Job details

8 days ago

Qualifications

Microsoft Windows Server
Azure
Procurement
Microsoft Office
SharePoint
IT
IP networking
Root cause analysis
Communication skills
IaaS
Active Directory
Intune

Full job description

The 2nd Line Support Engineer is responsible for providing advanced technical support across the organisation's IT estate, with a strong focus on incident escalations, cloud‑based platforms, and service continuity.

This role acts as a technical bridge between 1st Line Service Desk and 3rd Line / specialist teams, ensuring efficient escalation, clear communication, and timely resolution of complex issues. The engineer will also contribute to service improvement, documentation, and root cause analysis.

Key Responsibilities

Incident & Escalation Management
- Act as the primary point of escalation from 1st Line Support for incidents that require deeper technical investigation.
- Diagnose and resolve complex issues across infrastructure, cloud services, and end‑user systems within agreed SLAs.
- Escalate unresolved or high‑impact incidents to 3rd Line / external vendors, ensuring full technical context and clear handover.
- Take ownership of incidents through to resolution, maintaining accountability and customer communication throughout.

Cloud & Modern Workplace Technologies
- Provide 2nd line support for cloud‑based services, including (but not limited to):
- Microsoft 365 (Exchange Online, SharePoint, OneDrive, Teams)
- Azure AD / Entra ID (identity, access, conditional access)
- Azure IaaS / PaaS components where applicable
- Support hybrid environments integrating on‑premise and cloud services.
- Assist with cloud service monitoring, service health reviews, and incident trend analysis.

Liaison & Collaboration
- Work closely with 1st Line Support to:
- Improve first‑time fix rates
- Provide coaching and technical guidance
- Identify training and knowledge gaps
- Collaborate with 3rd Line Engineers, Architects, and Vendors to resolve complex or systemic issues.
- Act as a technical point of contact during major incidents, changes, and service outages.

Problem Management & Service Improvement
- Perform root cause analysis (RCA) on recurring incidents and contribute to problem records.
- Identify opportunities to improve system stability, monitoring, and support processes.
- Create and maintain technical documentation, knowledge base articles, and escalation runbooks.
- Contribute to change assessments and support post‑implementation reviews.

Security, Compliance & Best Practice
- Support security controls, patching, and vulnerability remediation activities.
- Ensure incidents and requests are handled in line with internal policies, security standards, and compliance requirements.
- Promote ITIL‑aligned service management best practices.

Candidate Criteria

HNC/HND or equivalent experience
Previous experience in an IT related procurement / administration
IP Networking and Hardware support
Desktop & Printer Hardware support
Windows 11 support
Windows Server Administration
Active Directory Administration
MDM Administration - InTune
Office 365 Administration
Azure Administration
Desktop & Printer Hardware support
Remote access experience and remote support
M365 Support in specific areas, i.e. SharePoint and Teams
Technical Documentation
Excellent organisation skills
Excellent communication skills

Apply Now

Refine Your Search

3rd line support jobs in holytown, glg

2nd Line Support Engineer

3rd Line Support Analyst

Customer Delivery Coordinator

Project Planner

Customer Administrator

Operations Infrastructure Engineer

Lead Infrastructure Engineer, Messaging and Email Hygiene

Senior Quality Engineer

Senior Group IT Business Support Partner

LV Engineering Manager

Shared Services Operations Lead (Finance)

Breakfast Chef

Principal Security Architect

Specialist Community Public Health Nurse - School Nurse

Regional Engineering Manager

Civils 3D Modeller – Glasgow

Principal Temporary Works Designer

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