Technical support specialist Work, Jobs in Holywood, Dow (with Salaries)

IT Technical Support Specialist
Omexom UK —Belfast
- Communication skills
IT in Operational Technologies Specialist
Airbus Belfast Limited —Belfast
- Full-time
- Project management
- IT
Facilities Support technician
ABM UK —Belfast
- £35,000 a year
- Weekend availability
- Schematics
- Maintenance
- Microsoft Office
Quick apply
Endpoint Management Specialist
Capita —Belfast
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
Technical Customer Service Advisor
Aqualla Brassware Ltd —Newtownards
- £28,000 - £30,000 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
Quick apply
Dutch speaking Support Specialist
Lightspeed Commerce, Inc. —Belfast
- Weekend availability
- Hybrid work
- Hospitality
- Customer service
- English
Quick apply
10d
Facilities Support technician
ABM —Belfast
- £35,000 a year
- Weekend availability
- Schematics
- Maintenance
- Microsoft Office
Graduate Consultant, Innovation Funding
Ryan, LLC —Holywood
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Gym membership
1d
Production Support Team Lead
TP ICAP —Belfast
- Full-time
- DevOps
- Windows
- SQL
Options Graduate & Placement Programme
Options Technology —Belfast
- Full-time
- Organisational skills
- Communication skills
Quick apply
AI Implementation Specialist
ProfileTree —Belfast
- Full-time
- Hybrid work
- APIs
- AI
- Communication skills
- Annual leave
Quick apply
3rd Line Data Engineering Specialist (TOA for Northern Ireland Electricity)
BT —Belfast
- Azure
- AWS
- Computer networking
- Gym membership
Engineering Apprentice
Royal Mail Group —Belfast
- Full-time
- English
- Driving
- Travel
- Flexible schedule
6d
Senior Laboratory Sorting Technician
Cogent Breeding Ltd —Belfast
- Full-time
- Annual leave
Quick apply
Executive, Tech, Strategy and Execution, EY Parthenon, Belfast
EY —Belfast
- Management
- Project management
- IT
- Employee discount
End User Support Site Lead
TP ICAP —Belfast
- Weekend availability
- Customer service
- IT
- Financial services
Fire Officer
Sodexo —Belfast
- Full-time
- Analysis skills
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Multi-Skill Engineer
Equans —Belfast
- Full-time
- Annual leave
- Employee assistance programme
Quality Assurance Analyst - Pensions
Isio Group —Belfast
- Full-time
- Communication skills
Multiskilled Technician (Plumber)
Mitie —Belfast
- Full-time
- Maintenance
- Commercial driving
- Annual leave
- Employee assistance programme
Quick apply

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IT Technical Support Specialist

Omexom UK -
Belfast

Apply Now

Job details

Qualifications

ITIL Certification
Technical support
ITIL
CompTIA Network+
Root cause analysis
Communication skills

Full job description

Job Title: IT Technical Support Specialist

Location: Belfast
Department: IT
Reports to: IT Service Desk Manager

Role Purpose

The IT Technical Support Specialist provides advanced support, acting as a technical escalation point for the Service Desk and projects. The role diagnoses complex issues, contributes to problem management, investigates new technologies, and supports the continual improvement of IT services.

The role also includes mentorship and guidance for Technical Support Specialists, ensuring technical quality, knowledge sharing, and alignment with ITIL best practice.

Key Responsibilities

Advanced Technical Support

Act as an escalation point for complex or high‑impact incidents.
Work as part of a team to implement new software and technologies.
Investigate and diagnose advanced hardware, software, and networking issues.
Perform root‑cause analysis and contribute to Problem Management activities.
Own and resolve persistent or recurring issues.

Mentorship & Team Development

Provide day‑to‑day guidance and coaching to IT Technical Support Specialists.
Support onboarding and training of new team members.
Review tickets for quality, accuracy, and adherence to SLAs.

Solutions Investigation & Continuous Improvement

Evaluate new tools, technologies, and processes that could improve service delivery.
Support testing and implementation of new systems or upgrades.
Lead improvements to knowledge base content and technical SOPs.

Service Desk Operations Support

Assist the Service Desk Manager during major incidents.
Contribute to performance reporting, trend analysis, and service improvement planning.
Support the refinement of ITIL processes (Incident, Problem, Knowledge).

Stakeholder & Vendor Coordination

Work closely with business teams to understand recurring issues and service needs.
Liaise with external suppliers and partners for escalated technical issues.

Skills & Competencies

Strong understanding of ITIL processes and service operations.
Proven experience in 2nd/3rd line technical support.
Advanced troubleshooting skills across Windows, O365, networking, and enterprise apps.
Ability to coach and mentor junior team members.
Excellent communication and problem‑solving skills.
Ability to manage complex priorities in a dynamic environment.

Desirable Experience & Qualifications

ITIL Foundation certification or willingness to obtain.
Industry‑recognised technical certification (e.g., CompTIA Network+, Microsoft, Cisco).
Experience supporting enterprise environments and cloud‑based platforms.

Apply Now

Refine Your Search

technical support specialist jobs in holywood, dow

IT Technical Support Specialist

IT in Operational Technologies Specialist

Facilities Support technician

Endpoint Management Specialist

Technical Customer Service Advisor

Dutch speaking Support Specialist

Facilities Support technician

Graduate Consultant, Innovation Funding

Production Support Team Lead

Options Graduate & Placement Programme

AI Implementation Specialist

3rd Line Data Engineering Specialist (TOA for Northern Ireland Electricity)

Engineering Apprentice

Senior Laboratory Sorting Technician

Executive, Tech, Strategy and Execution, EY Parthenon, Belfast

End User Support Site Lead

Fire Officer

Multi-Skill Engineer

Quality Assurance Analyst - Pensions

Multiskilled Technician (Plumber)

I want to receive the latest job alerts for technical support specialist in holywood, dow

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Role Purpose

Key Responsibilities

Advanced Technical Support

Mentorship & Team Development

Solutions Investigation & Continuous Improvement

Service Desk Operations Support

Stakeholder & Vendor Coordination

Skills & Competencies

Desirable Experience & Qualifications

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