Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.
We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.
We are seeking a reliable and enthusiastic person to become part of our housekeeping team at the five-star Culloden Estate & Spa.
Under the leadership of our Executive Head Housekeeper, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality. Find out more about why our people love working for Hastings Hotels here.
The successful candidate can expect to be offered a variety of shifts and you should state your availability on the application form.
We offer a range of benefits including free staff meals, employee discounts, and opportunities for career progression and development. Further details about our employee benefits can be found here.
The company reserves the right to apply enhanced short-listing criteria.
To find out more about Hastings Hotels and what our company offers please visit https://www.hastingshotels.com/careers.html
Hastings Hotels is an Equal Opportunities Employer.
About The Role
To ensure that all areas within the hotel are cleaned and presented to the Hastings Standard for the greatest enjoyment of our guests.
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To clean and service corridors and public areas of the hotel. Typical tasks include vacuuming, mopping, cleaning toilets, dusting, polishing.
- To ensure all equipment and materials are used in the correct manner and any problems are reported immediately.
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To always maintain the security of the hotel and stock, immediately reporting any breaches and dealing with lost property in accordance with company procedures.
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To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.
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To be knowledgeable about the hotel offerings and be proactive in the sale of these to guests.
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Greeting guests and responding to their queries.
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To ensure that guest concerns are dealt with politely and efficiently, reporting them to the Supervisor/Manager on duty.
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To comply with all health, safety, and hygiene policies and procedures.
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Any other duties as required by management.
Required Criteria
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Right to Work in the United Kingdom
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Good communication skills
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A professional appearance
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Excellent attention to detail
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Ability to work well independently and be a team player
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Ability to deliver an exceptional standard of customer service to our guests
Desired Criteria
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Previous professional cleaning experience
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Educated to Level 2 (GCSE grades A-C) in English and Mathematics
Skills Needed
Exceptional Customer Service Skills, Cleaning Skills, General Housekeeping Skills, Public Area Cleaning Skills
About The Company
Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, a stand-alone gastro-pub, and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning.
For over 50 years this family owned business has successfully established its identity in the market because we place quality and service at the heart of everything we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests... and quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.
Company Culture
Our guests remember the small details.
The open fire in the lounge. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our people. It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that.
We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey...
Company Benefits
We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday, and opportunities for career progression and development.
Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Employee discounts, Competitive salary, Preferential room rates, Family and friends rates, Discount on meals purchased , Discount on spa treatments or products, Free meals during shifts, Free parking or Discounted parking , Employee Assistance Scheme, Wellbeing Scheme, Employee Recognition Scheme, On the job learning, Access to Health & Wellbeing app, Long service awards, Staff celebration events, Company employee App
Salary
£23,478.00 per year
