Job Ref: ELI3210
Branch: Tylney Hall Hotel
Location: Tylney Hall Hotel, Hook
Salary/Benefits: Salary depending on experience/ Plus Service Charge / Fixed Term Contract
Contract type: Contract
Hours: Full Time
Hours per week: 35
Posted date: 28/05/2026
Closing date: 24/07/2026
Overview:
Responsible for cleaning and maintaining public spaces to create a safe, clean, and welcoming environment for guests, visitors, and staff. This role requires attention to detail, reliability, and the ability to work efficiently within a busy environment
Key Responsibilities:
- To prepare Public areas as allocated.
- Be constantly aware of guest needs and recognise the expectations of guests.
- To anticipate guest requirements and take appropriate action to avoid guest complaints. To ensure that any guest complaints are reported to the Head or Deputy Head Housekeeper.
- To act as a Sales Person, promoting the image of the Hotel at all times.
At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.
Tylney Hall Hotel:
Tylney Hall Hotel is a beautiful 4 red Star Hotel with 112 bedrooms, set in the heart of 66 acres of glorious park boasts the longest uninterrupted view in Hampshire. With a 2 rosette Restaurant we are committed to delivering hospitality to the highest standard. Our facilities include beauty treatment rooms leisure facilities including both an indoor an outdoor pool banqueting facilities which are second to none.
Why work at Tylney Hall Hotel Gardens:
As an accredited Investor in People, we are dedicated to the development of our staff. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals – this could be you!
Benefits
To support our staff we offer:
- Meals are provided by our talented kitchen team
- We have plenty of free parking.
- We also have amazing recognition awards for exceptional customer service
- Reduced price stays in all of our hotels – where you are treated like a guest no matter who you are!
For full details of the benefits on offer please check our website: https://www.careersatelitehotels.co.uk/why-work-elite
If you feel that you can rise to this challenge, then please submit your application as soon as possible. We reserve the right to close the role early if sufficient applications are received.
- service charge is dependent on sales performance and not guaranteed
