Shift manager Work, Jobs in Hornchurch (with Salaries)

Contact Centre Shift Manager (Part time)
Pinnacle Group —Chelmsford
- £13,000 - £14,000 a year
- Part-time
- Microsoft Word
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Site Manager – Night Shift
Raocon Limited —Canvey Island
- Up to £350 a day
- Night shift
- Supervising experience
- Quality control
- Organisational skills
Quick apply
7d
Manufacturing Shift Manager
RAYNOR FOODS LTD —Chelmsford
- From £37,000 a year
- Full-time
- Continuous improvement
- Team management
- Warehouse experience
- Free parking
Quick apply
Shift Supervisor
Harrow —Hornchurch
- Full-time
- Annual leave
- Employee discount
Quick apply
7d
Transfer Station Supervisor (Day shift), Barking
Cory Group —London
- £47,000 a year
- Full-time
- Customer service
- Supervising experience
- Organisational skills
6d
Shift Station Manager
Network Rail —London
- £43,588 a year
- Full-time
- Customer service
- Team management
- Mentoring
- Annual leave
- Employee discount
2d
AM Warehouse Shift Manager
InPost UK —Enfield
- £39,000 a year
- Continuous improvement
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
Quick apply
12d
Shift Station Manager (Passenger assistance) (Volume)
Network Rail —London
- Weekend availability
- Customer service
- Team management
- Training & development
2d
Contact Centre Shift Manager (Full time)
Pinnacle Group —Chelmsford
- £25,000 - £27,000 a year
- Weekend availability
- Microsoft Word
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Warehouse Team Manager - AM Shift
Booker Group —Belvedere
- £38,430 a year
- Team management
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
7h
Shift Manager (Inside M25)
Iceland —London
- £12.76 - £13.99 an hour
- Part-time
- Customer service
- Team management
- Retail management
- Employee discount
- Referral programme
10h
Shift Manager
GXO Logistics —Erith
- Up to £38,000 a year
- Full-time
- Continuous improvement
- Team management
- Annual leave
- Employee assistance programme
Duty Shift Manager
Mitie —London
- Monday to Friday
- Customer service
- Computer literacy
- English
9d
Shift Manager
Five Guys —Thurrock
- Weekend availability
- Restaurant management
- Guest services
- Leadership
- Annual leave
- Employee assistance programme
Shift Manager - London
Relay Technologies —London
- Full-time
- Continuous improvement
- Recruiting
- Communication skills
Retail Shift Leader
Krispy Kreme —West Thurrock
- £14.06 an hour
- Weekend availability
- Serving
- Sales
- Customer service
- Paid training
- Annual leave
Quick apply
5d
Warehouse Shift Manager
GXO Logistics —Hoddesdon
- Up to £41,116.61 a year
- Full-time
- Supervising experience
- Continuous improvement
- Team management
- Annual leave
- Employee discount
Shift Station Supervisor
Network Rail —London
- £32,432 a year
- Full-time
- Customer service
- English
- Supervising experience
- Annual leave
- Employee discount
2d
Shift Manager
Fish 'n' Chick'n Ockendon —South Ockendon
- £12.71 - £13.71 an hour
- Part-time
- Customer service
- Employee discount
Quick apply
9d
Shift Manager
Greggs —London
- £14.70 an hour
- Customer service
- Supervising experience
- Cleaning
- Employee discount
Quick apply

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Contact Centre Shift Manager (Part time)

Pinnacle Group -
Chelmsford

Quick apply

Job details

Part-time
£13,000 - £14,000 a year

Benefits

Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Sick pay

Qualifications

Microsoft Word
Customer service call handling
Shift management
Microsoft Office Suite
Complaint handling
Performance management
Compliance management
Staff training
Customer interaction
Training & development
Team motivation leadership

Full job description

Job Introduction

Pinnacle Group are looking for a skilled, experienced and knowledgeable Contact Centre Shift Manager to lead a team of Customer Service Advisors at our Contact Centre based in Chelmsford.

Pinnacle Connect is our national 24/7 contact centre, supporting over 50 clients including Housing Associations and Local Authorities. It helps around 25,000 customers each month with repairs, emergencies and service queries. With fast response times and a dedicated team, Connect plays a key role in delivering excellent customer service across Pinnacle Group.

This role ensures service levels are met, staff are supported, and customer experience remains exceptional. The Shift Manager acts as the first point of escalation for operational issues and leads a team of advisors on duty each day to achieve performance targets.

This will be a part time position, 20 hours per week where you will be required to work a variety of different shifts including evenings and weekends.

Who we are

Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.

We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.

Who we’re looking for

We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.

Key responsibilities will include:

Operational oversight – Ensuring advisors manage calls and e-mails within agreed timeframes.
Manage contact centre operations during assigned shifts, ensuring adherence to KPIs and SLAs.
Monitor real-time performance metrics (call volumes, wait times, agent availability) and take corrective actions.
Ensure compliance with company policies, procedures, and regulatory requirement.
Supervise and motivate the team of contact centre advisors on duty
Conduct daily briefings, allocate tasks, and manage breaks to maintain coverage.
Ensure high-quality customer interactions across all channels.
Handle escalated customer queries and complaints professionally.
Provide coaching and support on-shift to improve performance and engagement.
Prepare end of shift reports detailing performance, issues and resolutions
Track and analyse trends, recommend operational improvements
Attend weekly Leadership performance and team management
Support onboarding and training of new staff.
Highlight learning and development opportunities

Key requirements:

Proven experience in a contact centre environment.
Must be flexible with working hours and about to work evenings and weekends.
Experience of working in a repairs and maintenance, social housing, or similar environment.
Experience of managing a team working in a multi-channel customer service centre.
Proficient in all Microsoft packages including Word and Excel.

Our offer

We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.

As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.

In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:

Maternity/paternity packages
Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme
Additional Annual Leave
Private Medical Insurance
Cycle to Work Scheme
Employee Assistance Programme
Retail Discounts
Childcare Assistance
Season Ticket Loans
Sick Pay Schemes
Personal Development Plans

Quick apply

Refine Your Search

shift manager jobs in hornchurch

Contact Centre Shift Manager (Part time)

Site Manager – Night Shift

Manufacturing Shift Manager

Shift Supervisor

Transfer Station Supervisor (Day shift), Barking

Shift Station Manager

AM Warehouse Shift Manager

Shift Station Manager (Passenger assistance) (Volume)

Contact Centre Shift Manager (Full time)

Warehouse Team Manager - AM Shift

Shift Manager (Inside M25)

Shift Manager

Duty Shift Manager

Shift Manager

Shift Manager - London

Retail Shift Leader

Warehouse Shift Manager

Shift Station Supervisor

Shift Manager

Shift Manager

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