customer experience advisor Work, Jobs in horsforth, wyk (with Salaries)

Customer Experience Advisor
Anchor —Bradford
- £26,900 - £28,000 a year
- Night shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
3d
Customer Support Advisor
BW Legal —Leeds
- £21,500 - £23,000 a year
- Overtime
- Customer service
- Organisational skills
- Free parking
- Annual leave
Quick apply
Customer Service Advisor
Keycare Limited —Shipley
- From £24,882 a year
- Full-time
- Customer service
- Administrative experience
- Communication skills
- Free parking
- Sick pay
Quick apply
6d
Reservations and Sales Advisor
Professionals at Play —Leeds
- £12.71 an hour
- Full-time
- Sales
- In-person
- Employee discount
Quick apply
5d
Customer Service Advisor
HSBC Global Services Limited —Leeds
- From £25,000 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Banking
- Free parking
- Annual leave
11d
Customer Liasion Advisor
Direct Line Group —Leeds
- Customer service
- Communication skills
- Employee discount
6d
Jaguar Land Rover Service Advisor
Sytner Jaguar & Land Rover Huddersfield —Huddersfield
- Weekend availability
- Customer service
- Administrative experience
- Organisational skills
- Employee discount
Multichannel Cx Agent
Vintage Cash Cow —Morley
- £26,250 a year
- Full-time
Quick apply
12d
Motor Trade Service Advisor Bradford
Cars2 Ltd —Bradford
- Up to £30,000 a year
- Full-time
- Customer service
- In-person
- Mechanical knowledge
- Life insurance
Quick apply
5d
Customer Champion
Tapi —Guiseley
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
5d
Parts Advisor
Vertu Motors —Guiseley
- £29,750 a year
- Full-time
- Employee discount
Quick apply
Contact Centre Advisor
Vantage Motor Group —Leeds
- Up to £34,090.45 a year
- Full-time
5d
Collections Specialist
DWF —Leeds
- Full-time
- Hybrid work
- Customer service
- Computer literacy
- Microsoft Office
Sales and Service Advisor
Gallagher —Wakefield
- £27,976 a year
- Full-time
- Sales
- IT
- Communication skills
- Flexible schedule
- Life insurance
Quick apply
Enquiries Advisor
HCSlingsby —Shipley
- £25,000 a year
- Full-time
- Bilingual
- Spanish
- Customer service
- Free parking
- Employee discount
Quick apply
9d
Service Advisor
D. M. Keith —Bradford
- Up to £37,948.13 a year
- Full-time
- No experience needed
- Communication skills
- Employee discount
Customer Service Advisor- Part time
Yorkshire Building Society —Bradford
- £21,700 a year
- Part-time
- Customer service
- Financial services
- Free parking
9d
People and Culture Advisor
Yorkshire Housing —Leeds
- £38,439.98 a year
- English
- Agile
- IT
- Annual leave
- Employee discount
Customer Service Advisor (Hybrid)
SWARCO Group —Leeds
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
- Employee assistance programme
- Employee discount
3d
Customer Service Advisor
Zuno —Leeds
- Customer service
- English
- IT
- Annual leave
Quick apply
5d

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customer experience advisor jobs near horsforth, wyk

Customer Experience Advisor

Anchor -
Bradford

Apply Now

Job details

Fixed term contract
£26,900 - £28,000 a year
3 days ago

Benefits

Company pension
Discounted gym membership
Employee discount

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Numeracy
Organisational skills
Communication skills

Full job description

Contract: 12-Month Fixed-Term Contract
Hours: 34.5 hours per week
Salary: £26,900 pro rata, increasing to £28,000 pro rata upon successful completion of probation, plus shift allowance
Shift Pattern: Combination of early, late and night shifts (7:00am–3:00pm, 3:00pm–11:00pm and 9:30pm–7:00am)

About the Role

As part of the On Call team, you will provide reassurance, assistance and practical support to a customer base of approximately 60,000 Anchor and private customers. You will liaise regularly with contractors, emergency services, colleagues, customers and their families to deliver an exceptional level of service. Full training and ongoing support will be provided.

Reporting to the On Call Team Manager (or Team Leader whilst on shift), you will work as part of a dedicated team delivering a 24-hour community alarm service to customers aged 55 and over across England.

Key Responsibilities

Work alongside a team of up to 13 Customer Service Advisors to deliver a 24-hour community alarm service.
Manage alarm activations, including medical emergencies, requests for carer support and property repair issues.
Handle incoming and outgoing telephone calls in line with established policies and procedures.
Provide reassurance, advice and practical support to customers, colleagues, contractors and visitors.
Arrange out-of-hours emergency repairs and emergency service attendance when required.
Assess situations and coordinate the most appropriate response, ensuring accurate records are maintained.
Escalate calls and incidents appropriately, seeking guidance from Team Leaders where necessary.
Process information received via telephone and email, maintaining accurate and up-to-date customer records.
Exercise sound judgement and decision-making while remaining calm under pressure.

Required Knowledge and Experience

Good numeracy and literacy skills.
Working knowledge of Microsoft Office applications, particularly Excel, Outlook and Word.
Experience of supporting customers remotely, identifying needs and managing expectations over the telephone.
Experience working with older people, community alarms, alarm monitoring or within a call centre environment would be advantageous, but is not essential.
Experience of working to targets or KPIs and taking ownership of personal development.

Required Skills

A genuine passion for delivering outstanding customer service.
Ability to remain professional, calm and empathetic in challenging situations.
Strong interpersonal skills, with the ability to build and maintain effective relationships with internal and external stakeholders.
Excellent verbal and written communication skills with a high level of attention to detail.
Resilient, adaptable and flexible, with the ability to work a variety of shifts.
Strong organisational skills, including the ability to multitask, prioritise effectively and manage competing demands.
Sound judgement and decision-making skills, with the confidence to act independently when appropriate.

Anchor – a great place to work

Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

A rewarding environment

From health and happiness to finance and your career, we’ll give you all the support you need.

Health & happiness

Gym, fitness and wellbeing discounts
Mental health support
Flexible working options
Access to online GP appointments

Finance

Pension plan – contribute between 4% and 8% and we’ll match it or better
Quick and easy pension transfer service
Savings and financial advice, loans, free life assurance
Discounts on shopping, holidays, phones, technology and more

Career

Ongoing personal and professional development programme
Leadership Pathways online learning resources
Career progression and promotion opportunities

To see our full range of benefits, check out our dedicated being well website Please follow the link or copy and paste https://anchorbeingwell.co.uk/ into your browser

Celebrating diversity, celebrating you

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.

Apply Now

Refine Your Search

customer experience advisor jobs in horsforth, wyk

Customer Experience Advisor

Customer Support Advisor

Customer Service Advisor

Reservations and Sales Advisor

Customer Service Advisor

Customer Liasion Advisor

Jaguar Land Rover Service Advisor

Multichannel Cx Agent

Motor Trade Service Advisor Bradford

Customer Champion

Parts Advisor

Contact Centre Advisor

Collections Specialist

Sales and Service Advisor

Enquiries Advisor

Service Advisor

Customer Service Advisor- Part time

People and Culture Advisor

Customer Service Advisor (Hybrid)

Customer Service Advisor

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