Site lead Work, Jobs in Horsforth, Wyk (with Salaries)

Head of Customer Experience
Yorkshire Dental Suite —Leeds
- £50,000 - £65,000 a year
- Full-time
- Hospitality
- Management
- Customer service
Quick apply
1d
Logistics and Customer Advisor - Award Winning Company
Power Sheds —Bradford
- £26,832 - £287,496 a year
- Full-time
- CRM software
- Microsoft Excel
- In-person
- Profit sharing
- Employee discount
Quick apply
Production Manager
Avery Dennison —Harrogate
- £47,320 - £75,712 a year
- Full-time
- Data analysis skills
- Continuous improvement
- Travel
- Free parking
- Employee assistance programme
Quick apply
7d
Investigator
Lloyds Banking Group —Leeds
- £67,023 - £74,470 a year
- Full-time
- Hybrid work
Control Team Leader
Northern Trains —York
- £65,200 a year
- Weekend availability
- Management
- IT
- Leadership
- Employee assistance programme
- Employee discount
8h
Chief Healthcare Consulting & Patient Strategy Officer
Vivare Consultoria Healthcare Advisory Ltd —Leeds
- £162,420 a year
- Management
- In-person
- Employee stock purchase plan
Quick apply
B2B Sales Performance Manager / Sales Enablement Lead
Parallel Partnerships Ltd —Leeds
- £35,000 - £45,000 a year
- Full-time
- In-person
- Free parking
Quick apply
Head of Year
Brayton Academy —Brayton
- £33,143 - £36,363 a year
- Full-time
- Communication skills
- School
- Teaching
- Free parking
- Sick pay
Quick apply
Assistant Manager - Operations
Leisure United —Pudsey
- £28,215.41 a year
- Weekend availability
- Management
- Customer service
- Microsoft Office
- Free parking
- Store discount
Quick apply
10d
Field Operations Manager
Bransby Wilson Parking Solutions Limited —York
- £32,000 - £40,000 a year
- Full-time
- Microsoft Excel
- Management
- Supervising experience
- Sick pay
Quick apply
7d
Head of People & Culture
YGC PARTNERS LIMITED —Tong
- £60,000 a year
- Human resources
Quick apply
Office Manager
Riva Home —Leeds
- Full-time
- Management
- Human resources
- Organisational skills
- Free parking
- Employee discount
Quick apply
9d
Distribution Centre Operative
Dene Healthcare Ltd —Leeds
- From £28,089.10 a year
- Full-time
- Heavy lifting
- Forklift
- Warehouse experience
- Free parking
- Referral programme
Quick apply
4d
Operations Manager
Britsafe Limited —Leeds
- £47,000 a year
- Full-time
- Management
- Customer service
- Driving
General Manager
Batchelors York —York
- £50,000 - £77,000 a year
- Weekend availability
- Management
- Sales
- Supervising experience
Quick apply
10d
Chief Executive Officer (CEO)- Ethos Academy Trust
The Team @ Satis Education —Harrogate
- Full-time
- Travel
- School
6d
Resident Medical Officer
Cygnet —Harrogate
- Up to £60,000 a year
- Bachelor's degree
- Free parking
- Annual leave
14d
Bodyshop General Manager
FMG Repair Services —Bradford
- £60,000 a year
- Annual leave
- Employee discount
Quick apply
JPL Football Coach
Major League Football Academy —Horsforth
- £15 - £25 an hour
- Part-time
- First Aid Certification
- Travel
- In-person
Quick apply
3d
Retail Store Manager
Company Shop Group —Bradford
- £49,633 a year
- Full-time
- Leadership
- Employee assistance programme
- Employee discount
Quick apply

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Head of Customer Experience

Yorkshire Dental Suite -
Leeds

Quick apply

Job details

Full-time
£50,000 - £65,000 a year
1 day ago

Qualifications

Hospitality
Management
Customer service
Analysis skills
Leadership
Communication skills

Full job description

Head of Customer Experience

Company: YDS Group (Yorkshire Dental Suite & Smile White)

Location: Leeds- Full time office based

Salary: £50,000 – £65,000 depending on experience, plus performance bonus

About us

YDS Group is the parent company behind two growing dental and aesthetics brands: Yorkshire Dental Suite and Smile White. Both are built on a simple belief - that the experience our patients and customers have with us should feel exceptional from the very first contact to long after their treatment. As we grow, we're looking for someone to own that experience entirely: to set the standard, measure it, and raise it across both brands.

This is a high-visibility role reporting directly to our CEO. You'll be the person responsible for making sure every interaction with YDS Group feels like the kind of service people remember and recommend.

The role

We're looking for a Head of Customer Experience to take complete ownership of the customer service offering across Yorkshire Dental Suite and Smile White. You'll define what outstanding service looks like for us, put the measurement in place to know how we're doing, and lead the work to keep improving it as we scale.

We'd particularly love to hear from people with a background in luxury hospitality - those who understand instinctively what world-class, high-touch service feels like and know how to build it into the fabric of how a business operates.

Key responsibilities

Own the end-to-end customer and patient experience across both brands, from first enquiry through to aftercare.
Define the service standards and culture that set YDS Group apart, and embed them across teams and sites.
Establish clear measurement - satisfaction scores, feedback, reviews, complaints, retention and other key indicators - so we always know how we're performing.
Use those insights to drive continuous improvement, turning feedback into tangible changes that customers feel.
Lead, coach and inspire front-of-house and patient-facing teams to deliver consistently exceptional service.
Design and roll out training, processes and tools that raise the bar and keep it raised as we open new sites and grow.
Handle escalated or sensitive situations with care, protecting both the customer relationship and the brand.
Work closely with the CEO and wider leadership to align the customer experience with the group's growth ambitions.
Champion the voice of the customer at a leadership level, making sure their perspective shapes decisions across the business.

What we're looking for

Essential

A proven track record of delivering and improving outstanding customer service, ideally in a premium, high-touch environment.
Experience setting service standards and building a service-led culture across a team or organisation.
Strong analytical ability - comfortable defining metrics, reading the data, and acting on what it tells you.
A natural leader who can motivate teams and raise standards through coaching rather than just instruction.
Excellent communication and relationship skills, and the confidence to operate at leadership level.
A genuine passion for service excellence and an eye for the details that make an experience feel special.

Desirable

A background in luxury hospitality (premium hotels, fine dining, private members' clubs, luxury retail or similar).
Experience working across multiple sites, brands or locations.
Experience in dental, healthcare, aesthetics or another regulated, patient/client-facing setting.
Familiarity with CRM, feedback and review platforms.

What we offer

A salary of £50,000 – £65,000 depending on experience, plus a performance-related bonus.
A rare opportunity to own and shape the customer experience for two growing brands, reporting directly to the CEO.
Real autonomy and influence - this is a role with a seat at the table and visible impact on the group's growth.

How to apply

YDS Group is an equal opportunities employer. We welcome applications from all backgrounds.

Pay: £50,000.00-£65,000.00 per year

Ability to commute/relocate:

Leeds LS11 8JT: reliably commute or plan to relocate before starting work (required)

Experience:

Management: 3 years (required)

Work authorisation:

United Kingdom (required)

Location:

Leeds LS11 8JT (required)

Work Location: In person

Quick apply

Refine Your Search

site lead jobs in horsforth, wyk

Head of Customer Experience

Logistics and Customer Advisor - Award Winning Company

Production Manager

Investigator

Control Team Leader

Chief Healthcare Consulting & Patient Strategy Officer

B2B Sales Performance Manager / Sales Enablement Lead

Head of Year

Assistant Manager - Operations

Field Operations Manager

Head of People & Culture

Office Manager

Distribution Centre Operative

Operations Manager

General Manager

Chief Executive Officer (CEO)- Ethos Academy Trust

Resident Medical Officer

Bodyshop General Manager

JPL Football Coach

Retail Store Manager

I want to receive the latest job alerts for site lead in horsforth, wyk

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