Social work supervisor Work, Jobs in Horsforth, Wyk (with Salaries)

Welfare Benefits Team Supervisor
Bradford Citizens Advice Bureau —Bradford
- £34,000 - £35,000 a year
- Word processing
- Computer literacy
- Presentation skills
Welfare Benefits Adviser (Trainee Considered)
Bradford Citizens Advice Bureau —Bradford
- £25,000 - £30,000 a year
- Word processing
- Computer literacy
- Communication skills
NIHR Undergraduate Intern x 3 (Fixed term to 31/03/27)
Leeds Beckett University —Leeds
- £13.45 an hour
- Part-time
- Research
- University
- Internship
- Annual leave
Responsive Repairs and Voids Senior Service Manager
Leeds City Council —Leeds
- £51,356 - £54,495 a year
- Full-time
- Analysis skills
- Continuous improvement
- Organisational skills
- Annual leave
Senior Planner/Works Programmer
Mears Group —Leeds
- Up to £37,000 a year
- Monday to Friday
- Customer service
- Continuous improvement
- Training & development
- Annual leave
- Employee discount
9d
Operational Support Officer
North Yorkshire Council —Harrogate
- £29,064 - £31,537 a year
- Call to connect
- Hybrid work
- Data entry
- Contracts
13d
FIELD CARE SUPERVISOR
Caremark Ltd —Leeds
- £26,500 a year
- Full-time
- Management
- English
- Maths
Quick apply
Contact Centre Team Leader
Local Care Direct —Huddersfield
- Weekend availability
- Supervising experience
- Team management
- Conflict management
- Annual leave
- Employee assistance programme
1d
Part Time Supervisor
The Dune Group —Castleford
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
Events Manager
Yorkshire Agricultural Society —Harrogate
- £26,500 - £28,500 a year
- Full-time
- Organisational skills
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
13d
Health Care Assistant (HCA)
Dynamic Social Support Limited —Yeadon
- £13.50 an hour
- Weekend availability
- Driving
- In-person
- Referral programme
- Sick pay
Quick apply
13d
Practice Supervisor (Qualified) - Family Help Team
Kirklees Council —Kirklees
- Full-time
- Experience working with children
Practice Supervisor
City of York Council —York
- £45,045 - £50,853 a year
- Full-time
- Hybrid work
- English
- Training & development
- Leadership
- Annual leave
- Employee discount
Registered Manager - Barnsley
Kensa Health —Barnsley
- From £38,000 a year
- Full-time
- Team management
- Organisational skills
- In-person
Quick apply
eBilling Administrator
Maples Group - Legal Services —Leeds
- Hybrid work
- Microsoft Word
- English
- Data entry
- Health & wellbeing programme
- Life insurance
1d
Ledger Supervisor
TPT Retirement Solutions —Leeds
- Customer service
- Continuous improvement
- Team management
13d
Trainee Field Crew Leader
SOCOTEC UK & Ireland —Leeds
- Overtime
- Hybrid work
- Travel
- Mentoring
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
First Contact Mental Health Practitioner
Tees, Esk and Wear Valleys NHS Trust —Harrogate
- £39,959 - £48,117 a year
- Weekend availability
- Travel
- Patient care
- Leadership
3d
play centre supervisor
Cheeky Monkeys Wakefield —Wakefield
- Part-time
- Customer service
- Supervising experience
- Experience working with children
Quick apply
13d
Lunchtime Supervisor - Headlands CE J I & N School
Kirklees Council —Liversedge
- Temporary
- Communication skills
- School

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Welfare Benefits Team Supervisor

Bradford Citizens Advice Bureau
Bradford

Apply Now

Job details

£34,000 - £35,000 a year

Qualifications

Charity and third-sector experience
Client engagement
Word processing
Computer literacy
Stakeholder liaison
Case note recording
Case record updates
Email software
Numeracy
Presentation skills
Partnership building
Signposting to community resources
Communication skills
Progress tracking

Full job description

Role Profile

Key accountabilities and responsibilities

Key elements & tasks

Supporting Clients

Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities

Offer comprehensive benefits checks, exploring the range of available state entitlements

Identification of emergency advice issues, and advice on how to move forward with those issues

Identification and assessment of eligibility for grants and other one-off support, signposting/ referring as appropriate

Determination of whether a food/ fuel bank referral is required

Research and explore options and implications so that clients can make informed decisions

Act for the client where necessary using appropriate communication skills and channels

Ensure that all work meets quality standards and the requirements of the funder

Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation

Support our research and campaigns work through various channels including case studies, data collection and client consent

Working as part of a team

Take part in peer-to-peer file reviews and quality of advice assessments

Be an active member of the wider team, acting and supporting colleagues in a collaborative way

Support and actively contribute to service delivery rotas

Promote best practice across the team

Performance, Personal Management

and Administration

Take ownership for monitoring own workload e.g. proactively reviewing when new cases are taken on, progress on current cases, outcome of completed cases and quality control, with minimal supervision

Be responsible for performance management at an individual level through: self-management; delivery of goals and tasks set; targets and outcomes; and reporting progress

Undertake file reviews and quality of advice assessments, in line with organisation/ contractual requirements and expectations as required (adviser level only)

Comply with operational management systems of supervision, objectives, appraisal and induction

Comply with data collection procedures and reporting to ensure effective recording of

performance monitoring, outcomes and client information

Service Development

To assist with the development of the service locally, regionally and nationally, publicising work as and when necessary

Work with colleagues to maintain a positive working and learning environment, in which equality and diversity are well managed, dignity at work is upheld and volunteers achieve their full potential

Carry out other tasks within the scope of the post to ensure the effective delivery and development of the role.

Training

To ensure through reading, training and consultancy, that your own level of knowledge around Welfare Benefit advice law is up-to-date and that this is disseminated as appropriate

To identify your own training needs in conjunction with the designated lead/ supervisor and be prepared to undertake appropriate training in line with your training and progression plan

Deliver training (internally and/ or externally), either through formal training sessions, or on the job coaching to colleagues (adviser level only).

Other duties and responsibilities

Liaise, as appropriate, with relevant outside agencies (voluntary and statutory), other Local Citizens Advice offices and other stakeholders

Be an active member of the wider team, acting and support colleagues in a collaborative way

To present a professional appearance, help maintain an orderly working environment, and act at all times to uphold the good reputation of Citizens Advice

To comply with all published organisational policies and procedures

Work flexibly to undertake such other reasonable duties and responsibilities

Please note that this job description does not constitute a term and condition of employment. It is provided only as a guide to assist an individual in the performance of the job and is not included to be an inflexible list of tasks.

The Citizens Advice Service is a fast-moving organisation and therefore an employees duties may be varied from time to time. The post holder accepts that they may be required to work flexibly and undertake any other work or duties as may reasonably be required, within the scope of and commensurate to the nature of the post.

PersonSpecification

(all criteria are essential, unless otherwise indicated)

Experience (through paid or voluntary work)

Minimum 2 years experience of delivering Welfare Benefit advice in a social welfare context

Experience of tribunal advice and representation (desirable)

Experience of working under legal aid contract for welfare benefits (desirable)

Legal aid supervisor standard (desirable)

Experience of working within an advice and information organisation within the third/ charity sector (desirable)

Experience of engaging with clients across a range of channels, including webchat and telephone sensitive and empower clients

Experience of flexible working, according to business need, while balancing multiple priorities and managing a high workload

Experience of flexible working according to business demand

Experience of communicating effectively, both orally and in writing, with a wide range of people

Experience of accurately drafting letters, reports and complex applications and presenting work in a clear layout

Experience of working towards targets

Knowledge and Understanding

Technical welfare benefit knowledge

Comprehensive knowledge of local and national advice service strategies and a thorough understanding of poverty, advice issues and the problems people face; and the ability to translate this understanding into solutions for people

Demonstrable understanding and awareness of the relationship between Welfare benefits and other areas of Social Welfare Law

Demonstrable understanding of the emphasis on quality of advice and related advice checks

Demonstrable understanding of funder requirements

Literate and numerate to the level required by the tasks

A thorough understanding of professional boundaries and the issues surrounding confidentiality, data protection and information assurance

Qualifications and Training

A commitment to continuous professional development (CPD), including a willingness to develop knowledge and skills in required areas

Skills and Abilities

Ability to interpret regulations and explain them to clients and colleagues and to produce clear advice and empowerment

Ability to provide constructive feedback to colleagues within a supervision setting or as and when required

Ability to work on own initiative, proactively manage a varied workload, ensuring deadlines are met

Ability to contribute as a member of the team but also work on own initiative and without close supervision

Effective written and verbal communication skills, including the ability to deal appropriately with a range of people via face-to-face, telephone and digital communication methods

The ability and willingness to liaise with outside agencies, and build effective working relationships with local and regional partners

Excellent verbal, written & numerical skills

Willingness and ability to commit to a rota within the required service delivery hours.

Additional Factors

Ability and willingness to work as part of a team and a commitment to collective team responsibility

Understanding of, and commitment to, the aims and principles of the Citizens Advice service in which equality and diversity is embedded throughout

Proven ability to use cloud-based systems and IT packages, including, word processing, spreadsheets and email (maintain one or more electronic diary/diaries), and the ability to use or learn to use other packages as necessary

Commitment to continual professional development, including a willingness to develop knowledge and skills in advice topics

Awareness that Citizens Advice clients are at the heart of everything we do

Apply Now

Refine Your Search

social work supervisor jobs in horsforth, wyk

Welfare Benefits Team Supervisor

Welfare Benefits Adviser (Trainee Considered)

NIHR Undergraduate Intern x 3 (Fixed term to 31/03/27)

Responsive Repairs and Voids Senior Service Manager

Senior Planner/Works Programmer

Operational Support Officer

FIELD CARE SUPERVISOR

Contact Centre Team Leader

Part Time Supervisor

Events Manager

Health Care Assistant (HCA)

Practice Supervisor (Qualified) - Family Help Team

Practice Supervisor

Registered Manager - Barnsley

eBilling Administrator

Ledger Supervisor

Trainee Field Crew Leader

First Contact Mental Health Practitioner

play centre supervisor

Lunchtime Supervisor - Headlands CE J I & N School

I want to receive the latest job alerts for social work supervisor in horsforth, wyk

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