Gatwick Ground Services (GGS) provide airport ground operations at London Gatwick and London City Airports. As a wholly owned British Airways subsidiary we take great pride in delivering the same impeccable customer service and fully comprehensive training. We are proud to deliver the highest standard of ground handling to British Airways and our other airline partners.
Gatwick Ground Services was established in 2016, to support the ramp operations of British Airways at Gatwick. Following its success, the company branched into Aircraft Cleaning in 2018. In 2020, Passenger Services formed the newest department within the GGS business to provide an all-round ground handling solution across London Gatwick and London City Airports.
Our operations across two stations supports British Airways, Air India, Iberia Express, Qatar Airways, Singapore Airlines and Vueling Airlines providing a complete ground handling solution.
It’s an exciting and fast-paced life when you’re working in some of the world’s most important travel hubs, and you’ll be part of a global gateway connecting with people from all walks of life and helping to make each and every journey original and unique.
Whether you are a welcoming face at check in, have a keen eye for aircraft appearance, or thrive in a detail-oriented fast paced ramp environment, a job at Gatwick Ground Services is yours to make.
When you join the Gatwick Ground Services team, an exceptional travel experience from the ground up starts with you.
The role:
Safety, Security and Training Manager
Accountable for the overall safety, security, and training of Gatwick Ground Services (GGS), ensuring the operation meets all regulatory, corporate and airline partner requirements, ensuring independent safety oversight, robust assurance and a strong safety culture, while enabling operations through clear standards, risk management and effective escalation. The role also provides leadership and governance for operational training.
This position will cover our operation at both London Gatwick and London City Airports.
Accountabilities:
Safety and Security Performance, Culture and Risk Management
- Safety and security performance across GGS operations, ensuring compliance with all regulatory, corporate and customer airline safety standards and process.
- Lead the continuous improvement of the Safety Management System (SMS), ensuring a ‘Just Culture’ through the organisation, with effective communication channels, engagement rhythms, safety forums
- Define core safety and security KPIs
- Ensure effective identification, assessment and mitigation of operational and business safety and security risks
Reporting, Investigation and Assurance
- Lead the development of a frontline-led reporting culture, improving both volume and quality of safety reporting
- Ensure a consistent, proportionate approach to incident investigation and root cause analysis
Compliance
- Own the maintenance of the Integrated Management System (IMS), safety governance structure
- Maintain clear roles, responsibilities and accountabilities defined within the IMS
- Maintain and deliver the audit, inspection and assurance framework set out in the IMS
Training compliance
- Ensure mandatory and operational training compliance across GGS
- Oversee effective systems for training tracking, certification and compliance
- Ensure learning from incidents, audits and operational insight is embedded into training delivery
Continuous improvement
- Represent GGS in internal and external safety and security forums
- Implement benchmarking and best practice approaches to drive performance and continuous improvement
- Translate safety data and operational insight into targeted improvement actions
Skills & Capabilities:
- Strong leadership capability with the ability to influence across multiple teams and functions
- Data-driven approach with the ability to translate insight into practical actions
- Strong communication skills, with the ability to engage frontline through to senior stakeholders
- High attention to detail with a structured, process-led approach
- Ability to operate at both strategic and operational levels
Qualifications & Experience:
Essential:
- Demonstrable experience in safety, compliance or operational risk management within a regulated environment
- Experience in aviation ground handling safety
- Knowledge of aviation regulatory frameworks
- Experience leading safety or compliance frameworks and driving performance improvement
- Experience managing or influencing training and competency frameworks
- Proven ability to lead and deliver change in operational environments
Desirable:
- Relevant safety, compliance or operational qualifications
Key enablers/Stakeholders:
GGS Head of Operations and GGS Leadership Team
Operational Managers and Duty Managers
GGS Training
BA Global Learning Academy
CAA
GGS Planning
BA Safety, Security, Compliance teams
GAL
LCY Airport Authority
GGS Customer Airline representatives
Other airline safety, security and compliance stakeholders
Key Performance Indicators:
- Core safety KPIs (e.g incident rates per 1000 sectors, LTI, audit closure)
- Ensure timely closure of safety and security actions and audit findings across
- Compliance with regulatory requirements
What we offer:
We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.
Key benefits include:
- Access to discounted flights known as hotline fares, standby tickets and Annual Bookable concessions with British Airways and other code share airlines
- Access to a Private Health Care scheme and additional health benefits including free winter flu jab
- Cycle to work scheme
- Free staff parking
- Discounts on public transport and airport food vendors
- A generous leave allowance (in addition to Bank Holidays) of 23 days, increasing to 24 days after 5 years service
- Pension scheme
- Three times annual salary life assurance
At Gatwick Ground Services you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.
We never stand still, and we don’t expect our people to either.
Inclusion & Diversity
At Gatwick Ground Services we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.
Inclusion and diversity are a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey as we continue to assist with connecting Britain with the world and the world with Britain.
