Helpdesk manager Work, Jobs in Horwich, Gtm (with Salaries)

Senior Helpdesk Analyst
Smart Information Technologies Ltd —Preston
- From £28,000 a year
- Full-time
- Customer service
- ERP systems
- Mentoring
- Free parking
- Employee discount
Quick apply
6d
Customer Service Administrator – Reactive, Planned & Compliance
Eric Wright Group Limited —Preston
- Full-time
- Customer service
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Asset Administrator
Change Housing —Salford
- £28,275 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Store discount
Quick apply
11d
Permit Officer
OCS Group —Manchester
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Maintenance
Quick apply
Service Desk Manager
Humnize —Manchester
- £35,000 - £40,000 a year
- Full-time
- Organisational skills
- IT
- Communication skills
Technical Services Supervisor
Equans —Salford
- Full-time
- Customer service
- Computer literacy
- Driving
- Annual leave
- Employee assistance programme
8d
Head of Plumbing, Gas & Drainage Operations
Taylored Facilities Management Ltd —Liverpool
- £55,000 - £65,000 a year
- Full-time
- Supervising experience
- Plumbing
- Driving
- Free parking
Quick apply
6d
Service Coordinator
Johnson Controls —Manchester
- Full-time
- Customer service
- Salesforce
- Organisational skills
- Free parking
- Annual leave
12d
1st Line Support Engineer
Hudson Hill Consulting —Runcorn
- Up to £28,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
Senior Infrastructure Engineer
The Granite Group —Liverpool
- £50,000 - £58,000 a year
- Full-time
- Hybrid work
- Azure
- Windows
- Microsoft Office
- Flexible schedule
Quick apply
8d
IT Technician
NRG Riverside —Skelmersdale
- £33,475 a year
- Monday to Friday
- Azure
- Windows
- Microsoft Office
- Free parking
- Annual leave
Quick apply
HVAC Technician (M65 Corridor/Chorley)
City Facilities Management (UK) —Chorley
- £46,994 a year
- Overtime
- Customer service
- Travel
- HVAC
- Employee discount
- Life insurance
Facilities & Building Manager (Full-Time)
Mason Partners —Liverpool
- £32,000 a year
- Full-time
- Maintenance
- Supervising experience
- Travel
Quick apply
Technical Administrator
ISS Facility Services —Bolton
- Microsoft Word
- Microsoft Excel
- Maintenance
Quick apply
Workplace Coordinator
Mitie —Manchester
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
3d
Building Services Engineer (with Electrical Bias)
CBRE —Salford
- £38,000 - £43,000 a year
- 8 hour shift
- Microsoft Excel
- Customer service
- Contracts
- Health & wellbeing programme
- Employee discount
Quick apply
2d
Building Manager
MCR Property Group Ltd —Manchester
- £40,000 - £45,000 a year
- Customer service
- Administrative experience
- Organisational skills
Quick apply
Contract Co-Ordinator
Mitie —Manchester
- Full-time
- Microsoft Excel
- IT
- Communication skills
1d
IT Support Technician
UK MANAGEMENT COLLEGE —Salford
- £27,000 - £28,000 a year
- Weekend availability
- Customer service
- Windows
- Travel
Quick apply
3d
Web Designer & Developer
Orange & Gray Limited —Manchester
- £30,000 - £35,000 a year
- Hybrid work
- JavaScript
- In-person
- HTML
Quick apply
12d

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Senior Helpdesk Analyst

Smart Information Technologies Ltd
Preston

Quick apply

Job details

Full-time
From £28,000 a year
6 days ago

Benefits

Free parking
Casual dress
Company pension
Employee discount
On-site parking

Qualifications

Customer service
ERP systems
IT support
Mentoring
Communication skills
Help desk

Full job description

Smart IT is a UK-based Odoo Gold Partner, helping SME clients implement and get the most out of Odoo ERP. Our Helpdesk team is the front line of that relationship — the people our clients turn to when something needs fixing, explaining, or improving. We're looking for a Senior Helpdesk Analyst to take on a senior, deputy-level role within that team.

About the RoleYou'll handle your own queue of customer tickets, but this isn't just a senior support role — you'll act as the Helpdesk Manager's right hand. When they're out, you're the one keeping the team's workload on track, handling urgent tickets, and speaking for Helpdesk in meetings with other departments. You'll also be a go-to person for newer team members, helping them build their Odoo knowledge and talking them through how you reached a solution — not just handing them the answer.

What You'll Be Doing

Working through customer tickets and queries, delivering solutions within our SLAs.
Acting as the first point of escalation for high-priority tickets referred up by other Helpdesk Analysts.
Stepping in for the Helpdesk Manager during absence — managing urgent tickets and the team's workload, and representing Helpdesk in cross-department discussions.
Keeping an eye on SLA performance and flagging risks early, before they become breaches.
Coaching newer starters and PACE program staff — building their Odoo knowledge, business process understanding, and customer service skills.
Helping maintain and improve our Helpdesk processes and procedures.

What We're Looking For

Confident dealing with customers on calls and in person, with a track record of finding solutions under pressure.
Comfortable leading day-to-day — assigning and monitoring workload, and stepping up at short notice.
Experience training or mentoring newer team members.
Background in a fast-paced support helpdesk environment with high customer expectations.
Strong communicator — this role represents the team, including when the manager isn't in the room.

Nice to Have

Experience with Odoo ERP.
Experience on an IT support helpdesk specifically.
Experience helping implement standard operating procedures within a team.

Pay: From £28,000.00 per year

Benefits:

Casual dress
Company pension
Employee discount
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

helpdesk manager jobs in horwich, gtm

Senior Helpdesk Analyst

Customer Service Administrator – Reactive, Planned & Compliance

Asset Administrator

Permit Officer

Service Desk Manager

Technical Services Supervisor

Head of Plumbing, Gas & Drainage Operations

Service Coordinator

1st Line Support Engineer

Senior Infrastructure Engineer

IT Technician

HVAC Technician (M65 Corridor/Chorley)

Facilities & Building Manager (Full-Time)

Technical Administrator

Workplace Coordinator

Building Services Engineer (with Electrical Bias)

Building Manager

Contract Co-Ordinator

IT Support Technician

Web Designer & Developer

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