Risk analyst Work, Jobs in Horwich, Gtm (with Salaries)

Journey Analyst
CAML —Wigan
- £40,000 - £50,000 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- SQL
22h
Risk Data Analyst
Matalan —Liverpool
- Full-time
- Microsoft Excel
- SQL
- Communication skills
- Employee discount
Quick apply
8d
Test Lead
Royal London —Alderley Edge
- Analysis skills
- Financial services
- Leadership
- Annual leave
6d
Senior Operational Risk Analyst
USS —Liverpool
- Hybrid work
- Microsoft Office
- Financial services
- AI
- Annual leave
Specialist Support Analyst
Barclays —Knutsford
- Administrative experience
- Communication skills
- Banking
SAP CoE Analyst
EG Group —Horwich
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Annual leave
PMO Project Controls Analyst - Defence
Mace —Preston
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Life insurance
Financial Crime Analyst - Detection Team (Manchester Hybrid)
Kroo Bank Ltd —Manchester
- Full-time
- Hybrid work
- Communication skills
- Banking
- Marketing
- Annual leave
Quick apply
Lead Data Analyst
BAE Systems —Samlesbury
- From £59,491 a year
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Project management
12d
Lead Risk Analyst - Model Validation
Starling —Manchester
- Hybrid work
- SQL
- No degree
- AI
- Annual leave
- Employee discount
Quick apply
6d
Head of Operational Delivery
Pennington Choices Ltd —Warrington
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Organisational skills
- Communication skills
- Health & wellbeing programme
- Annual leave
7d
Intelligence Analyst
Ministry of Justice —Manchester
- £30,001 - £40,000 a year
- Weekend availability
- Hybrid work
- Microsoft Word
- Microsoft Excel
- English
- Annual leave
5d
Cyber Security Analyst
UNITY BUSINESS SYSTEMS LTD —Lytham St. Annes
- £55,000 - £65,000 a year
- Full-time
- Azure
- AWS
- Bachelor's degree
- Free parking
- Health & wellbeing programme
Quick apply
6d
Compliance and Assurance Analyst
Lancashire Teaching Hospitals NHS Foundation Trust —Preston
- £25,760 - £27,476 a year
- Full-time
6d
Implementation & Training Lead
Alfred H Knight Group —Liverpool
- Full-time
- Hybrid work
- Management
- Laboratory experience
- Computer networking
- Employee assistance programme
Quick apply
Principal Safety & Risk Consultant
Mactech Energy Group —Blackburn
- £500 - £600 a day
Onboarding Analyst
DF Capital —Manchester
- Full-time
- Microsoft Office
- Financial services
- Communication skills
- Annual leave
- Gym membership
Quick apply
Senior Cybersecurity Analyst
EG Group —Horwich
- Up to £55,000 a year
- Full-time
- Hybrid work
- Azure
- Analysis skills
- Mentoring
- Free parking
- Annual leave
Technology Analyst - PMO (UK Remote)
Turnitin, LLC —Manchester
- Full-time
- Remote
- DevOps
- Data analysis skills
- No degree
- Annual leave
Quick apply
Retail Insights Analyst
B&M Retail —Liverpool
- Full-time
- Sales
- SQL
- Analysis skills
- Employee discount
14d

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Journey Analyst

CAML -
Wigan

Apply Now

Job details

Full-time
£40,000 - £50,000 a year
22 hours ago

Qualifications

Power BI
Data modelling
Microsoft Excel
Data analysis skills
SQL
Scripting
Root cause analysis
Communication skills

Full job description

We’re looking for a data-driven and customer-focused Journey Analyst to join our CX/Operations team. This role is central to understanding and improving our end-to-end customer journeys, from appointment booking through to installation and ongoing support.

You’ll turn complex operational and customer data into clear, actionable insight, helping the business identify pain points, prioritise improvements, and deliver a better customer experience. Working closely with Journey Managers and operational teams, you’ll play a key role in shaping how we measure, monitor and evolve our customer journeys.

Please note: This is a 9-12 month fixed term contract.

What You’ll Be Doing

Develop and maintain customer journey performance metrics, dashboards and reporting
Analyse customer, operational and contact centre data to identify trends, pain points and failure demand
Support the evolution of customer journeys through meaningful insight and data-led recommendations
Partner with Journey Managers and stakeholders to define KPIs and customer measures aligned to business goals
Translate data into clear, actionable recommendations to support prioritisation and backlog management
Investigate performance issues and data discrepancies, supporting root cause analysis and resolution
Monitor journey performance, risks and exceptions, ensuring timely escalation where needed
Deliver regular insight reporting to agreed standards and timescales
Continuously improve reporting capability through automation, standardisation and data visualisation
Maintain accurate documentation, definitions and processes in line with governance standards

About You

You’re highly analytical, detail-oriented, and passionate about improving customer experience through data. You’re confident working with large, complex datasets and can bring insights to life in a clear and compelling way.

Essential Skills & Experience

Strong experience using data analysis tools such as SQL, Power BI and Excel
Experience working with large, disparate datasets and transforming them into valuable insight
Ability to translate data into meaningful stories, grounded in evidence
Strong knowledge of data modelling, reconciliation, and KPI development
Excellent attention to detail and commitment to data accuracy
Experience validating and processing data, including scripting and testing at scale
Strong problem-solving skills with a structured, analytical approach

Desirable

Experience or knowledge within the renewables industry

What We’re Looking For

Organised and methodical approach to work
Strong communication skills and ability to collaborate effectively
High levels of accuracy, precision and attention to detail
A proactive mindset with a focus on continuous improvement

Why Join Us?

Be part of a team driving meaningful improvements in customer experience
Work in a collaborative, insight-led environment
Opportunity to shape how customer journeys are measured and improved
Ongoing development in data, analytics and CX best practice

Apply Now

If you enjoy turning data into insight and want to play a key role in improving customer journeys, we’d love to hear from you.

IND789

Apply Now

Refine Your Search

risk analyst jobs in horwich, gtm

Journey Analyst

Risk Data Analyst

Test Lead

Senior Operational Risk Analyst

Specialist Support Analyst

SAP CoE Analyst

PMO Project Controls Analyst - Defence

Financial Crime Analyst - Detection Team (Manchester Hybrid)

Lead Data Analyst

Lead Risk Analyst - Model Validation

Head of Operational Delivery

Intelligence Analyst

Cyber Security Analyst

Compliance and Assurance Analyst

Implementation & Training Lead

Principal Safety & Risk Consultant

Onboarding Analyst

Senior Cybersecurity Analyst

Technology Analyst - PMO (UK Remote)

Retail Insights Analyst

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