Customer service manager Work, Jobs in Houghton Le Spring, Twr (with Salaries)

Event Delivery Manager
Holdham Group —Durham
- £30,000 - £35,000 a year
- Weekend availability
- Hospitality
- Management
- Microsoft Office
Quick apply
5d
Assistant Manager
Farmfoods —Sunderland
- £31,449.00 - £32,648.16 a year
- Weekend availability
- Management
- Annual leave
- Employee discount
Quick apply
13d
Section Manager - Lefties Newcastle
INDITEX —Newcastle upon Tyne
- Full-time
- Sales
- Employee discount
Quick apply
Customer Service Manager - Seaburn
Morrisons —Roker
- Hospitality
- Team management
- Employee discount
Quick apply
7d
Business Development Manager (BDM) - Sunderland - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Sunderland
- £35,875 a year
- Full-time
- Microsoft Outlook
- In-person
- Negotiation
- Referral programme
Quick apply
General Manager - Lefties Newcastle
INDITEX —Newcastle upon Tyne
- Full-time
- Leadership
- Employee discount
Quick apply
Duty Manager/Supervisor
Soccer Sensations Teesside —Stockton-on-Tees
- £13.00 - £14.50 an hour
- Weekend availability
- Hospitality
- Management
- Customer service
Quick apply
12d
General Manager
Swim Sports Company Ltd —Stockton-on-Tees
- £32,000 - £37,000 a year
- Weekend availability
- Sales
- Customer service
- Business development
- Employee discount
Quick apply
Head of Credit and Collections
Wave Utilities —Durham
- From £70,667 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Free parking
- Employee assistance programme
Quick apply
4d
Cafe Manager/Supervisor
Riverview Cafe —Durham
- £13.50 - £14.50 an hour
- Full-time
- Serving
- Hospitality
- Culinary experience
Quick apply
2h
Store Manager
Vision Express —Gateshead
- No experience needed
- Leadership
6d
Deputy Manager - Lefties Newcastle
INDITEX —Newcastle upon Tyne
- Full-time
- Employee discount
Quick apply
Operations Manager - Lefties Newcastle
INDITEX —Newcastle upon Tyne
- Full-time
- Employee discount
Quick apply
Customer Experience Manager
Sopra Steria —Durham
- £30,790 a year
- Weekend availability
- Leadership
- Communication skills
- Annual leave
3d
Area Sales Manager
Brakes —Newcastle upon Tyne
- Up to £34,000 a year
- Full-time
- Salesforce
- Annual leave
6d
Office Facilities Manager
Arriva UK Bus Limited —Sunderland
- Hybrid work
- Management
- Customer service
- Maintenance
Quick apply
5d
Store Manager - North Shields
Oak Furnitureland —North Shields
- £60,000 - £66,950 a year
- Weekend availability
- Sales
- Free parking
- Employee assistance programme
UKB National Facilities Manager
Arriva UK Bus Limited —Sunderland
- Hybrid work
- Maintenance
- Continuous improvement
- Organisational skills
Quick apply
5d
Shift Manager
The Sofa Delivery Company —Gateshead
- £17.59 an hour
- Team management
- Leadership
- Employee discount
Quick apply
7d
Assistant Manager – Premium Cocktail Bar
Bar 33 —Durham
- £29,120 - £36,400 a year
- Full-time
- Hospitality
- Bar
- Management
Quick apply

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customer service manager jobs near houghton le spring, twr

Event Delivery Manager

Holdham Group
Durham

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year
5 days ago

Qualifications

Hospitality
Driving Licence
Management
Microsoft Office
Project management
First Aid Certification
Organisational skills
Events management
Leadership
Communication skills

Full job description

Holdham Events is seeking an Event Delivery Manager responsible for the planning, coordination and operational delivery of Holdham Group’s portfolio of live events, immersive experiences, rail tours and visitor attractions.

The postholder will take ownership of events from planning through to delivery and post-event review, ensuring they are delivered safely, efficiently, on budget and to the highest possible customer experience standards.

A key aspect of the role will be leading the delivery of internationally recognised experiences, including THE POLAR EXPRESS Train Ride at Edinburgh Waverley Station, alongside charters, immersive productions and other large-scale public events operated by Holdham Group companies.

The role requires regular travel throughout the United Kingdom and extensive on-site presence during event delivery periods.

Key Responsibilities

Event Planning & Coordination

Develop and maintain detailed event delivery plans and operational schedules.
Coordinate internal teams, contractors, suppliers, performers and venue stakeholders.
Ensure all event requirements are identified, planned and delivered within agreed timescales.
Monitor project milestones and proactively address risks and issues.
Support the development of new event concepts and visitor experiences.

Operational Delivery

Lead event setup, operation and de-rig activities.
Act as the operational lead during live events.
Ensure events are delivered in accordance with approved plans and budgets.
Manage event control functions where required.
Make operational decisions and resolve issues in real time.
Ensure staffing levels remain appropriate throughout delivery.

Health, Safety & Compliance

Ensure compliance with all relevant legislation, policies and procedures.
Support the preparation of risk assessments, method statements and operational documentation.
Conduct site inspections and safety audits.
Ensure all contractors and suppliers comply with health and safety requirements.
Escalate incidents and operational concerns appropriately.

Stakeholder Management

Build and maintain positive relationships with clients, venues, railway operators, local authorities, emergency services and external partners.
Represent Holdham Group professionally at all times.
Attend planning meetings and stakeholder briefings.
Ensure effective communication between all parties involved in event delivery.

Financial Management

Monitor event expenditure against approved budgets.
Identify opportunities to improve operational efficiency and value for money.
Support procurement activities and supplier negotiations where required.

Team Leadership

Lead temporary event staff, volunteers and contractors during event delivery.
Deliver operational briefings and toolbox talks.
Promote a positive, professional and customer-focused culture.
Support training and development activities within the wider operations team.

Post Event Evaluation

Conduct post-event reviews and lessons learned exercises.
Produce event reports and recommendations.
Support continuous improvement across all Holdham Group events.

Person Specification

Essential

Minimum two years’ experience delivering live events, attractions, visitor experiences or large-scale public events.
Excellent organisational and project management skills.
Strong leadership and people management capability.
Ability to remain calm and effective under pressure.
Excellent written and verbal communication skills.
Strong problem-solving and decision-making abilities.
Proficient in Microsoft Office and event management systems.
Full Clean UK Driving Licence.
Willingness to travel extensively and work evenings, weekends and public holidays.

Desirable

Experience delivering immersive or theatrical experiences.
Experience within rail, tourism, hospitality or visitor attractions.
IOSH Managing Safety, NEBOSH or equivalent qualification.
First Aid at Work qualification.
Experience managing seasonal events.
Experience working in regulated operational environments.

Working Conditions

The role involves frequent travel across the United Kingdom and significant periods working on-site during event delivery.

During peak operating periods, including THE POLAR EXPRESSTM Train Ride season, the postholder will be required to work extended hours, weekends, bank holidays and overnight stays away from home.

The role is operational in nature and will involve working outdoors, in railway environments, visitor attractions, event ventures and temporary event infrastructure.

Key Performance Indicators

Successful delivery of events to agreed operational standards.
Customer satisfaction scores.
Budget adherence.
Health and safety compliance.
Stakeholder satisfaction.
Event profitability.
Staff engagement and performance.
Completion of post-event reviews and lessons learned actions.

About Holdham

Holdham is a rapidly growing transport, tourism and live events business operating across the United Kingdom. The Group delivers immersive experiences, luxury rail tours, heritage railway events, visitor attractions and internationally recognised brands. Through innovation, operational excellence and a commitment to customer experience, Holdham is building one of the most exciting event and experiential businesses in the UK.

Pay: £30,000.00-£35,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in houghton le spring, twr

Event Delivery Manager

Assistant Manager

Section Manager - Lefties Newcastle

Customer Service Manager - Seaburn

Business Development Manager (BDM) - Sunderland - Circa 41k Package - 53k OTE Uncapped

General Manager - Lefties Newcastle

Duty Manager/Supervisor

General Manager

Head of Credit and Collections

Cafe Manager/Supervisor

Store Manager

Deputy Manager - Lefties Newcastle

Operations Manager - Lefties Newcastle

Customer Experience Manager

Area Sales Manager

Office Facilities Manager

Store Manager - North Shields

UKB National Facilities Manager

Shift Manager

Assistant Manager – Premium Cocktail Bar

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