Senior operations manager Work, Jobs in Houghton Le Spring, Twr (with Salaries)

Senior Operations Manager
Transcare Solutions Limited —Sunderland
- Hybrid work
- Analysis skills
- Continuous improvement
- IT
Quick apply
10d
VacancyTitle: Fleet Strategy and Operations Manager
Northumbrian Water/Essex & Suffolk Water —Durham
- £75,000 a year
- Full-time
- Hybrid work
- IT
- Annual leave
- Employee assistance programme
4d
UKB National Facilities Manager
Arriva UK Bus Limited —Sunderland
- Hybrid work
- Maintenance
- Continuous improvement
- Organisational skills
Quick apply
13d
Senior Operations Manager
Elfab Limited —North Shields
- Sales
- Engineering
- ERP systems
Quick apply
Head of Credit and Collections
Wave Utilities —Durham
- £70,667 - £84,002 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Free parking
- Employee assistance programme
Quick apply
12d
Department Manager
Durham University —Durham
- £47,389 - £56,535 a year
- Full-time
- Doctoral degree
- Administrative experience
- Project management
- Annual leave
- Employee assistance programme
Security Regional Operations Manager
ASEL —Newcastle upon Tyne
- Management
- Project management
- Communication skills
- Employee assistance programme
Business Operations Manager
NRG —Newcastle upon Tyne
- £44,000 - £50,000 a year
- Management
- Travel
- Contracts
- Annual leave
- Flexible schedule
Senior Internal Communications and Campaigns Manager
Infected Blood Compensation Authority —Newcastle upon Tyne
- £47,258 a year
- Full-time
- Presentation skills
- Team management
- IT
- Annual leave
5d
Senior Sales Enablement Manager
Arctic Wolf —Newcastle upon Tyne
- £47,200 - £117,600 a year
- Full-time
- Sales
- Project management
- Communication skills
- Annual leave
- Employee assistance programme
Senior Procurement Manager
Revvity —East Boldon
- Remote
- Engineering
- ERP systems
- Analysis skills
Director of Quality, Compliance and Training (Care Homes)
Caring and Leading —Darlington
- Up to £70,000 a year
- Full-time
- Analysis skills
- Travel
- Leadership
- Free parking
- Employee assistance programme
Quick apply
VacancyTitle: Asset Management System Manager
Northumbrian Water/Essex & Suffolk Water —Durham
- £68,000 - £80,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Annual leave
- Employee assistance programme
1d
Senior Project Manager
Avove —Durham
- Full-time
- Agile
- Leadership
- Communication skills
- Employee assistance programme
Quick apply
Head of Customer Operations and Insight
Driver and Vehicle Standards Agency —Newcastle upon Tyne
- £69,501 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
1d
Business Improvement Manager
Fowler Welch —Washington
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
Senior Commercial Procurement Category Manager
Glanbia Foods —Middlesbrough
- Engineering
- Master's degree
- Bachelor's degree
- Employee discount
SHEQ Manager
BM Prudhoe Ltd —Prudhoe
- £38,000 - £45,000 a year
- Full-time
- Management
- Analysis skills
- Organisational skills
- Free parking
Quick apply
Knowledge Analyst
NECSWS —Hartlepool
- £26,000 - £28,000 a month
- Full-time
- Microsoft Excel
- Customer service
- SharePoint
- Annual leave
Quick apply
Senior Project Manager
Oklahoma Safety Equipment Company, Inc. —North Shields
- PMP
- Engineering
- Project management
Quick apply

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senior operations manager jobs near houghton le spring, twr

Senior Operations Manager

Transcare Solutions Limited -
Sunderland

Quick apply

Job details

10 days ago

Qualifications

Analysis skills
Continuous improvement
IT
Leadership
Communication skills

Full job description

Arriva is one of Europe's leading passenger transport organisations, employing more than 60,000 people and delivering over 2.2 billion passenger journeys across 14 countries every year. With a proud heritage dating back to 1938 and following its acquisition by I Squared in 2024, Arriva is entering an exciting new phase of growth and transformation.

We are now looking for a Senior Operations Manager to join our Transcare Solutions team and play a key role in shaping the future of our UK insurance, incidents and claims function.

The Role

Reporting to the Head of Transcare Solutions, you will provide both operational and strategic leadership across the incidents and claims function, supporting the effective management of people, processes, systems and supplier relationships that underpin Arriva's UK insurance provision.

As a senior leader within the team, you will drive operational performance, continuous improvement and stakeholder engagement, while helping to ensure the function delivers a high-quality, compliant and commercially focused service. You will also act as deputy to the Head of Transcare Solutions on operational matters when required.

This role will be on a hybrid working basis, a minimum of 3 days per week in the Liverpool depot (Green Lane) or from our Sunderland (Doxford) office, with the remainder focused on where you can best deliver for your colleagues while maintaining a healthy work-life balance.

Key Responsibilities

Support the delivery of operational and strategic objectives across the incidents and claims function.
Drive performance against operational KPIs, ensuring high standards of service delivery, data quality and stakeholder engagement.
Lead and support continuous improvement initiatives, embedding best practice and operational excellence across the function.
Build and maintain strong relationships with internal stakeholders, insurers, suppliers and external partners.
Manage supplier performance through contract reviews, service reviews, SLA monitoring and benchmarking activities.
Support the management of Arriva's UK insurance programme, including insurance renewals and ongoing policy administration activities.
Lead, coach and develop teams, fostering a culture of accountability, collaboration, inclusion and high performance.
Provide line management to the Central Administration Team and cover for other team leaders when required.
Analyse claims, incidents and operational performance data to identify trends, risks and opportunities for improvement.
Champion digital adoption and act as a key point of contact for Transcare's digital systems and platforms.
Support governance, assurance and compliance activities, ensuring adherence to relevant legislation, company policies and industry standards.
Represent Transcare Solutions at internal governance forums, supplier meetings and external industry events as required.

About You

We're looking for a motivated and experienced operational leader with a strong background in insurance, claims or legal services.

You will be able to demonstrate:

Extensive experience managing motor and liability claims from inception through to settlement, including personal injury, property damage and credit hire claims.
Significant leadership experience within an insurance, claims, legal or risk management environment.
Proven ability to lead operational performance, drive service improvements and deliver measurable outcomes.
Strong stakeholder management skills, with experience building effective relationships across complex organisations and supplier networks.
Experience leading business change, transformation or continuous improvement initiatives and successfully embedding new ways of working.
Strong analytical skills, with the ability to interpret data, identify trends and make evidence-based recommendations.
Experience coaching, developing and managing high-performing teams.
Sound knowledge of insurance claims handling, governance, compliance and risk management principles.
Knowledge of insurance renewal processes and insurance programme administration.
Excellent communication and influencing skills, with the ability to engage confidently at all levels.
Strong digital literacy, including Microsoft 365 applications and operational systems.

It Would Be Great If You Also Have

Experience delivering operational improvement projects or supporting programme delivery.
Formal qualifications in Change Management, Project Management or related disciplines.

Why Arriva?

This is an exciting opportunity to join a business undergoing significant transformation and play a key role in driving operational excellence across a critical function. You'll have the opportunity to influence strategy, lead change, develop people and make a tangible impact within a large, international organisation.

Quick apply

Refine Your Search

senior operations manager jobs in houghton le spring, twr

Senior Operations Manager

VacancyTitle: Fleet Strategy and Operations Manager

UKB National Facilities Manager

Senior Operations Manager

Head of Credit and Collections

Department Manager

Security Regional Operations Manager

Business Operations Manager

Senior Internal Communications and Campaigns Manager

Senior Sales Enablement Manager

Senior Procurement Manager

Director of Quality, Compliance and Training (Care Homes)

VacancyTitle: Asset Management System Manager

Senior Project Manager

Head of Customer Operations and Insight

Business Improvement Manager

Senior Commercial Procurement Category Manager

SHEQ Manager

Knowledge Analyst

Senior Project Manager

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