Shipping coordinator Work, Jobs in Hounslow, Gtl (with Salaries)

Customer & Technical Support Coordinator
Redemption Roasters HQ —London
- £32,000 a year
- Full-time
- Remote
- Administrative experience
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
9h
ACCOUNT EXECUTIVE / OPERATIONS COORDINATOR
iwishdesign.com —Islington
- £28,000 - £32,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Sick pay
Quick apply
3d
Logistics Coordinator
M-Page Hiredonline —Weybridge South
- Up to £35,000 a year
- Remote
- Microsoft Excel
- ERP systems
- Communication skills
- Annual leave
- Work from home
8d
Ocean Coordinator
Nippon Express Europe GmbH —Uxbridge
- Full-time
- Microsoft Office
- Free parking
Quick apply
Publishing Production Co-Ordinator
Make Believe Ideas Ltd —Berkhamsted
- Full-time
- Microsoft Word
- Microsoft Office
- Administrative experience
- Health & wellbeing programme
- Annual leave
Quick apply
11d
Operations Coordinator
Convelio —West Drayton
- Customer service
- English
- Organisational skills
Quick apply
Exams Coordinator
Royal College of Physicians —London
- £30,962 a year
7d
Wholesale Customer Support Coordinator
Fred Perry Ltd —London
- Hybrid work
- Microsoft Excel
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Service Administrator
AGSE Global Services UK Ltd —Slough
- £26,436.80 - £28,000.00 a year
- Full-time
- Microsoft Word
- Administrative experience
- Accounting
- Referral programme
Quick apply
Cargo Operations Coordinator
Formula 1 —Biggin Hill
- Full-time
- Computer literacy
- Microsoft Office
- IT
- Store discount
- Annual leave
10d
Logistics Coordinator
ZELP —London
- Full-time
- Hybrid work
- English
- Organisational skills
- Warehouse experience
Quick apply
3d
Anime Store Team Member & Social Media Coordinator
Animetal —London
- Temporary
- Management
- Sales
- Social media management
- Store discount
- Flexitime
Quick apply
6h
Facilities Coordinator
bartlett mitchell - #HStockleyPark —Hayes
- £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
Touring and Production Coordinator - Ceremony of Roses (6 Month FTC)
Sony Music Entertainment Canada —London
- Microsoft Excel
- Merchandising
- Administrative experience
2d
Operations Outbound Coordinator
Pixi Beauty —London
- From £30,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
Quick apply
Project Coordinator - Workplace Relocation
BP —Sunbury
- Analysis skills
Space Management Coordinator (Shipping Liner)
HMM Europe LTD —Canary Wharf
- £28,000 - £36,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Sales
- Health & wellbeing programme
- Gym membership
Quick apply
2d
Freelance In-Person Event Specialist- London, UK
Visit.org —London
- Temporary
- Customer service
- English
- Travel
Quick apply
Finance & Production Operations Coordinator (Junior Level)
Elutions —London
- Full-time
- Microsoft Excel
- Accounting
- QuickBooks
Warehouse Coordinator
Gourmet House UK —London
- £32,000 - £36,000 a year
- Full-time
- Hospitality
- English
- In-person
- Free parking
Quick apply

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shipping coordinator jobs near hounslow, gtl

Customer & Technical Support Coordinator

Redemption Roasters HQ
London

Quick apply

Job details

Full-time
£32,000 a year
9 hours ago

Benefits

Cycle to work scheme
Annual leave
Employee assistance programme
Employee discount
Referral programme

Qualifications

Sales support
Barista experience
Technical support
Administrative experience
Coffee experience
Organisational skills
Customer support
Communication skills

Full job description

£32,000 per year

Customer & Technical Support Coordinator

Reporting to:

Head of Sales

Department:

Sales

Location:

King's Cross Office

About Redemption Roasters

Redemption Roasters is a profit and purpose specialty coffee company. We roast,serve and sell exceptional coffee while equipping prison leavers with the skills and experience they need to access employment and start a new chapter.

Our mission is powered by three core values:

Profit Powers Purpose

A high-performing business fuels impact.

Excellence Everywhere

Outstanding product,service and work from everyone. Good enough isn't enough.

Do the Right Thing

We act with integrity,take responsibility and offer opportunity.

About The Role:

We are looking for a highly organised,customer-focused Customer & Technical Support Coordinator to join our Sales team.

This role acts as the first point of contact for wholesale and ecommerce customers,providing operational support across ordering,subscriptions,customer service,and technical troubleshooting. The successful candidate will play a critical role in delivering an excellent customer experience while ensuring the smooth day-to-day running of our wholesale and direct-to-consumer channels.

The role is designed to improve customer response times,increase operational efficiency,and free up Account Managers to focus on sales growth and relationship management.

This is a fast-paced,cross-functional role requiring exceptional attention to detail,strong communication skills,and a passion for delivering outstanding customer support.

Key Responsibilities

Wholesale Operations Support

Manage day-to-day administration of our B2B ordering software
Release and edit wholesale orders
Process wholesale purchase orders accurately and efficiently
Manage standing orders and customer order amendments
Coordinate invoicing and fulfilment communication
Monitor order deadlines and communicate operational updates to customers
Ensure customer account information remains accurate and up to date

Ecommerce & Subscription Support

Manage Shopify ecommerce administration
Manage customer subscriptions,including edits,pauses,and troubleshooting
Respond to ecommerce customer enquiries
Resolve issues relating to orders,subscriptions,shipping,and fulfilment

Customer Service & Inbox Management

Act as the first point of contact for wholesale and ecommerce enquiries
Respond promptly and professionally via phone and email
Resolve operational and customer issues independently wherever possible
Escalate commercial or relationship-sensitive matters to Account Managers where appropriate
Coordinate internally with Roastery and Sales teams

Technical & After-Sales Support

Provide first-line remote troubleshooting for coffee quality and equipment issues
Support customers with espresso dial-ins,grinder settings,brewing,and extraction queries
Identify when engineering or Account Manager support is required
Coordinate equipment service callouts where necessary
Maintain accurate service and callout logs
Coordinate new coffee release sendouts to historic guest accounts

Skills & Experience

Essential

Excellent organisational and administrative skills
Strong written and verbal communication
Exceptional attention to detail
Ability to manage multiple priorities in a fast-paced environment
A customer-first mindset with strong problem-solving skills
Confidence handling customer enquiries independently
Experience using ecommerce or order management systems
Strong technical understanding of coffee preparation and extraction fundamentals

Desirable

Experience using Shopify
Experience within specialty coffee wholesale
Barista experience or coffee technical training
Experience in customer operations,customer support,or sales support roles

Personal Attributes

Calm and composed under pressure
Highly organised and process-driven
Proactive and solutions-focused
Commercially aware
Collaborative and team-oriented
Comfortable communicating with customers over phone and email
Confident troubleshooting and resolving issues remotely

Success in This Role Looks Like

Fast and accurate customer support
High order accuracy and efficient processing
Strong customer satisfaction and retention
Effective coordination between customers and internal teams
Reduced reactive workload for Account Managers
Consistently high service standards across wholesale and ecommerce channels

Terms and Benefits

Terms & Benefits

Salary:£32k
28 days annual leave (including bank holidays),with 1 additional day per year for each year of service,up to 5 years.
Unlimited free hot drinks in Redemption Roasters coffee shops,with discounts on food.
Discounts at Coal Drops Yard
Annual summer and Christmas parties
3 paid professional development days per year
Laptop and phone
Supportive and values-driven workplace
Employee Assistance Programme
Cycle to Work Scheme
High street discounts via BHN Extras
Up to £400 referral bonus

Equality and diversity Statement

Redemption Roasters is an international and multicultural business with customers,suppliers,and employees from across the globe. Fostering diversity in the workplace is both right and good for business. Gender,belief,ethnicity,origins,disability,sexual orientation,marital status,age or history of incarceration doesn't matter. If you perform,you'll fit in,whoever you are. We welcome applications from people with backgrounds traditionally underrepresented in the specialty coffee industry.

How to apply.

To apply for this role please submit a CV and Cover Letter via our application platform here

Quick apply

Refine Your Search

shipping coordinator jobs in hounslow, gtl

Customer & Technical Support Coordinator

ACCOUNT EXECUTIVE / OPERATIONS COORDINATOR

Logistics Coordinator

Ocean Coordinator

Publishing Production Co-Ordinator

Operations Coordinator

Exams Coordinator

Wholesale Customer Support Coordinator

Service Administrator

Cargo Operations Coordinator

Logistics Coordinator

Anime Store Team Member & Social Media Coordinator

Facilities Coordinator

Touring and Production Coordinator - Ceremony of Roses (6 Month FTC)

Operations Outbound Coordinator

Project Coordinator - Workplace Relocation

Space Management Coordinator (Shipping Liner)

Freelance In-Person Event Specialist- London, UK

Finance & Production Operations Coordinator (Junior Level)

Warehouse Coordinator

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