Facility helpdesk Work, Jobs in Hounslow Tw3 (with Salaries)

Connect EPR Helpdesk Support
The Royal Marsden NHS Foundation Trust —Chelsea
- £38,488 - £46,852 a year
- Full-time
- Customer service
- Communication skills
3d
Customer Service Administrator
SunbeltRentals —Staines-upon-Thames
- Microsoft Outlook
- Customer service
- Microsoft Office
- Annual leave
Quick apply
11d
Receptionist
CBRE —London
- Full-time
- Customer service
- Microsoft Office
- Communication skills
3d
Helpdesk Support Officer
Civic Recruitment Limited —Redbridge
- Administrative experience
- IT
Quick apply
14d
Multi Services Assistant
Williams Lea —London
- £14.95 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
Scheduler
GRAHAM Group —London
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Word
- Maintenance
13h
Helpdesk Operator
ISS Facility Services —London
- £13.49 an hour
- Customer service
- Microsoft Office
- Organisational skills
4d
IT Support Specialist - London
Legora —London
- Full-time
10d
Helpdesk Coordinator
CBRE —London
- Full-time
- Hospitality
- English
- Administrative experience
Helpdesk Administrator
CBRE —London
- Full-time
- Microsoft Office
- Analysis skills
- Typing
Service Operator
GRAHAM Group —London
- Microsoft Excel
- Microsoft Outlook
- Organisational skills
- Annual leave
- Employee assistance programme
13h
Facilities & Compliance Co-ordinator
Optim Facilities —London
- £34,000 - £38,000 a year
- Full-time
- Customer service
- In-person
- Communication skills
Quick apply
12d
Front of House - Receptionist
Royal Surrey NHS Foundation Trust —Epsom
- £13.57 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
3d
Helpdesk Coordinator VA2756
Anabas —London
- £29,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
10d
Helpdesk Administrator
Pinnacle Group —Slough
- £26,500 - £27,300 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
8d
IT Coordinator/ Helpdesk Technician
Wasserman Media Group LLC —London
- Full-time
- Azure
- Microsoft Outlook
- Microsoft Office
Senior Helpdesk Engineer
Glencore —London
- Full-time
- Azure
- Customer service
- Microsoft Office
8d
Facilities Coordinator - 98 Theobalds, London, UK
CBRE —London
- Full-time
3h
Workplace Coordinator
Hearst Networks —London
- Hybrid work
- Customer service
- Microsoft Office
- Front desk
Workplace Experience Host
CBRE —Epsom
- Full-time
- Customer service
- Front desk

I want to receive the latest job alerts for facility helpdesk in hounslow tw3

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Connect EPR Helpdesk Support

The Royal Marsden NHS Foundation Trust -
Chelsea

Apply Now

Job details

Full-time
£38,488 - £46,852 a year
3 days ago

Qualifications

Customer service
ServiceNow
Communication skills

Full job description

The EPR help desk is the first point of contact for all users of the Trust’s EPR system (Epic), providing support for approximately 5,000 users across the Trust and remotely. A broad understanding of Epic and the support required within a healthcare environment is needed for this post. The post-holder will be required to adhere to strict Policies and Procedures in supporting staff and ensuring that correct escalation channels are followed.

The role will provide high quality customer service and will utilise excellent communication skills. The role is responsible for the provision of professional 1st line support to Royal Marsden Hospital Epic users by telephone, e-mail, and self-service portal facilities. The role is also responsible for supporting patients who require assistance with their MyMarsden account via email or telephone.

EPR help desk support will be sufficiently skilled to provide a high level of resolution to incidents and requests without the need to escalate to further resolver teams. However, where necessary the analyst will escalate to the appropriate resolver groups whilst retaining ownership of the request or incident until resolution. The post holder must work collaboratively and actively participate where specialism(s) directly or indirectly affect the resolution or restoration of services to the Trust. The EPR Help Desk will also provide updates to the end user regarding the progress of their request at regular intervals.

The post holder will require advanced keyboard skills and should expect to spend long periods of time in front of a VDU. They will be required to concentrate for long periods of time.

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

For further information on this role, please see the attached detailed Job Description and Person Specification:

Act as a single point of contact for phone calls, emails and self-service IT portal tickets regarding Epic issues and training queries from the Trust user base. This will include support of both clinical and administrative workflows.
Act as a single point of contact for phone calls and emails from patients and carers around their access to MyMarsden.
Respond to incoming calls using Openscape comms software and monitor calls waiting, call waiting times and calls abandoned during each shift.
Log all incoming calls using the IT service portal (ServiceNow) to record quick closures or to escalate for Epic analyst support.
Monitor, respond and action emails sent to Connect training.
Monitor, respond and action self-service IT portal tickets received for EPR training support.
Provide proactive incident management and keep the customer updated with progress of their reported incidents as agreed within Service Level Agreements and internal Service Support targets.
Ensure that all calls that cannot be fixed by 1st Line are diverted to the appropriate EPR analyst team via the IT service portal or if urgent, via Teams or direct email.
To deliver Epic training refresh to users whilst on telephone calls or via email (this can be in the form of tipsheets) to help resolve user queries.
Using the Trust’s LMS, advise staff of training that may be required and assist them in booking on the right session.
Work closely with the Users & Security team in ensuring any Epic login or access issues can be resolved quickly.

Apply Now

Refine Your Search

facility helpdesk jobs in hounslow tw3

Connect EPR Helpdesk Support

Customer Service Administrator

Receptionist

Helpdesk Support Officer

Multi Services Assistant

Scheduler

Helpdesk Operator

IT Support Specialist - London

Helpdesk Coordinator

Helpdesk Administrator

Service Operator

Facilities & Compliance Co-ordinator

Front of House - Receptionist

Helpdesk Coordinator VA2756

Helpdesk Administrator

IT Coordinator/ Helpdesk Technician

Senior Helpdesk Engineer

Facilities Coordinator - 98 Theobalds, London, UK

Workplace Coordinator

Workplace Experience Host

I want to receive the latest job alerts for facility helpdesk in hounslow tw3

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected