Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Global Safety and Security team are the guardians of our marketplace, dedicated to protecting our people, assets, and reputation. From navigating complex global risks to implementing advanced security technologies and intelligence-led responses, we ensure a safe environment where our teams, partners, and customers can thrive with confidence.
We’re looking for an Analyst, Risk Intelligence to join our London team. This is an on-site role. In this role, you’ll help deliver the foresight and intelligence guardrails that guide escalation and response, safeguarding our people, operations, and brand during critical incidents.
What You’ll Be Doing
You’ll be joining the Risk Intelligence team within the Regional Operations Centre (ROC). Operating at the intersection of technology, tradecraft, and crisis management, our small, high-performing team produces actionable insights that enable enterprise leaders to mitigate global disruptions.
Here’s what your day-to-day might look like:
Lead on-shift incident intelligence: Act decisively as the on-shift intelligence lead during critical incidents, providing rapid risk assessments and decision-ready context to support incident command.
Produce predictive intelligence products: Develop and present Daily Intelligence Briefs, subject-specific summaries (INTSUMs), formal risk assessments, and interactive dashboards to drive timely operational decisions.
Detect and triage tactical alerts: Continuously monitor tactical intelligence feeds, applying effective analytical judgment to triage alerts, escalate emerging events, and close information gaps.
Collaborate cross-functionally: Work closely with Crisis Management, Legal, Comms, and Trust & Safety to ensure unified escalation, messaging, and decision alignment across the business.
Drive global operational continuity: Lead proactive, structured shift handovers between London and other regional operations centres to ensure seamless foresight across the entire enterprise.
What You’ll Need to Thrive
Essential
Proven intelligence experience: Demonstrated capability in intelligence, crisis management, or global security operations.
Analytical and technical tradecraft: Strong proficiency in OSINT/SOCMINT fundamentals and hands-on experience using GIS tools (such as QGIS, ESRI ArcGIS, or ATAK) to produce decision-ready intelligence.
Environmental risk literacy: Solid understanding of meteorology and natural hazards, with the ability to transform complex weather data into actionable operational insights.
Decisive problem-solving: Proven ability to act swiftly, confidently, and with composure under pressure during dynamic, high-stakes events.
Crisis communication skills: Excellent proactive communication skills, with a track record of setting a calm, disciplined tone for teams and peers during disruptions.
Nice to Have
Automation mindset: Familiarity with data analytics platforms and a drive to scale predictive capabilities through automated technology.
Relevant qualification: A Bachelor’s degree in a related field, or equivalent professional or military experience.
Why Join Us?
At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:
Make a visible impact every day Your work directly improves experiences for customers, partners and riders.
Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility.
Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves.
Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best.
We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.
Our Global Structure
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.
Diversity, Equity and Inclusion
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.
If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!
