Support Specialist in the UK
TicketCo —London
- Remote
- AI
- Communication skills
Product Support Specialist (Part-Time)
Bedrock Learning —London
- £15,000 - £18,750 a year
- Part-time
- Remote
- Bachelor's degree
- Communication skills
- School
Quick apply
Vending Operator - Decorum Vending Ltd
9620146 —Byfleet
- From £31,000 a year
- Full-time
- English
- Driving
- Warehouse experience
- Annual leave
Quick apply
10d
Technical Product Support Specialist (Smart Home & AV)
AWE Europe Ltd —Epsom
- £25,420 - £30,000 a year
- Full-time
- English
- Travel
- Computer networking
- Free parking
- Profit sharing
Quick apply
Trainee Bookeeper / Accounts administrator
Bigmore Associates Limited —Walton-on-Thames
- £25,625 a year
- Full-time
- Hybrid work
- In-person
- Work from home
- Life insurance
Quick apply
1d
Employment Specialist
The Fedcap Group —Guildford
- £33,048 - £35,535 a year
- Full-time
- Experience working with individuals with disabilities
- Travel
- In-person
- Annual leave
- Employee assistance programme
Quick apply
Customer Project Specialist
BYD Europe —Hounslow
- Microsoft Powerpoint
- Microsoft Word
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- Annual leave
Customer Support Specialist
Fuse Energy —London
- £30,000 a year
- Full-time
- Communication skills
Quick apply
Collections Specialist
Tabeo —London
- Weekend availability
- Remote
- Continuous improvement
- Communication skills
- Negotiation
- Annual leave
Customer Support Specialist - UK
splose —London
- Full-time
- Hybrid work
- Communication skills
Quick apply
Customer Service Advisor
British Business Bank —London
- £27,000 a year
- Monday to Friday
- Hybrid work
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
3d
You've Been Referred: Genpact Global Internships
Genpact India Private Limited —London
- Master's degree
- Bachelor's degree
- Business
Quick apply
Employee Relations Advisor
ABM —Hounslow
- Full-time
- Continuous improvement
12d
Adminstration Assistant
Woking Community Transport —Woking
- £32,000 - £34,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Administrative experience
- Free parking
Quick apply
2d
Graduate Management Programme - Hygiene
Rentokil Initial Group —Hounslow
- £26,655 - £30,655 a year
- Overtime
- Customer service
- No experience needed
- Bachelor's degree
- Relocation assistance
- Annual leave
Quick apply
Editorial Assistant
Hachette —London
- Annual leave
- Employee discount
Transport Administrator
SIG Insulation & Dry Lining —Slough
- Customer service
- Computer literacy
- Computer skills
- Employee discount
- Life insurance
9d
Service Desk Manager
EA-RS Group —High Wycombe
- £40,000 - £50,000 a year
- Weekend availability
- Customer service
- Supervising experience
- Team management
Quick apply
9d
Mobile Merchandiser - Uxbridge - Slough - Watford - High Wycombe Area
Selecta —Hounslow
- £30,092 a year
- Full-time
- Customer service
- Training & development
- Sick pay
Quick apply
Medical Information Specialist - Afterhours
EVERSANA —London
- Weekend availability
- Remote
- Microsoft Word
- Computer literacy
- English
Quick apply

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Support Specialist in the UK

TicketCo
London

Apply Now

Job details

Permanent

Qualifications

Technical troubleshooting
Ticket management
Process improvement
Internal department liaison
B2B
Software testing
Customer support
Customer interaction
AI
Communication skills
Help desk

Full job description

Support plays a vital role in a highly competitive market, providing measurable value to our customers. To ensure our customers achieve their goals and consider TicketCo a leader on the ticketing market, we are looking for a Support Specialist to join our team. In your role, you will be responsible for professional handling of support requests and ensuring a timely resolution is offered. Other responsibilities include working with other departments, attending events to supervise operations, troubleshooting, and testing technical solutions. This role will allow your career to grow, offering opportunities to develop and advance within TicketCo.

Responsibilities

Provide first-class, relation driven support to our customers in the UK and Ireland.

Work closely with clients and the Product Team to troubleshoot and resolve technical issues.
Taking part in the matches, games and important gatherings to make sure everything runs smoothly.
Manage equipment, including testing and ensuring that it is maintained and working efficiently.
Testing of TicketCo's software and reporting any issues found.
Work on internal projects to improve the support team's efficiency
Create a value for customers by providing top of the line consulting.
Master and manage the tools used by the support department and improve communication guidelines based on the feedback received.
Train and maintain AI (artificial intelligence) systems used in Customer Support.
Learn, grow and be up to date with the latest technologies and changes in the ticketing business.
Function as the customer advocate and provide internal feedback on how we can do things better.
Identify opportunities and challenges affecting the business of our customers and team up with other departments in order to improve our services and products.
Travel to help our clients achieve success and join other teams during strategic meetings.

Experience and skills

Strong experience in customer-facing activities
Excellent communication and presentation skills with the ability to inspire others through enthusiasm and creativity.
Ability to work on multiple tasks in a short period of time.
Strong empathy for customers and ability to advocate on their behalf.
Understanding of value drivers in usage based, transaction based and recurring revenue business models.
Analytical and process-oriented mindset.
Ability to understand technical solutions.
Strong work ethic, with the ability to work independently.
Desire for continuous learning and improvement, looking to grow together with the company.
SAAS and B2B support related experience.
Interest in sport and event industry.

Location

United Kingdom

Apply Now

Refine Your Search

solution specialist jobs in hounslow west, gtl

Support Specialist in the UK

Product Support Specialist (Part-Time)

Vending Operator - Decorum Vending Ltd

Technical Product Support Specialist (Smart Home & AV)

Trainee Bookeeper / Accounts administrator

Employment Specialist

Customer Project Specialist

Customer Support Specialist

Collections Specialist

Customer Support Specialist - UK

Customer Service Advisor

You've Been Referred: Genpact Global Internships

Employee Relations Advisor

Adminstration Assistant

Graduate Management Programme - Hygiene

Editorial Assistant

Transport Administrator

Service Desk Manager

Mobile Merchandiser - Uxbridge - Slough - Watford - High Wycombe Area

Medical Information Specialist - Afterhours

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