Customer service manager Work, Jobs in Hoxton, Gtl (with Salaries)

Customer Service Manager
Restore PLC —London
- £50,000 a year
- Monday to Friday
- Customer service
- Continuous improvement
- Leadership
- Free parking
- Annual leave
13d
Massimo Dutti Operations Manager- Regent Street
INDITEX —London
- Weekend availability
- Analysis skills
- Leadership
Quick apply
Account Manager - Customer Service
Online Lubricants Ltd —London
- £25,000 - £28,000 a year
- Full-time
- Customer service
- IT
- In-person
- Employee discount
- Referral programme
Quick apply
11d
Deputy Manager
INDITEX —London
- Full-time
- Leadership
- Employee discount
Quick apply
General Manager - Samsung Experience Store
Partner Retail Services —London
- From £55,000 a year
- Full-time
- Management
- Retail management
- Leadership
- Employee discount
Quick apply
Service Reporting Manager
Bell Integration —London
- Computer Science
- Data analysis skills
- SQL
- Annual leave
Customer Service Manager
Smile NW Dental Practice —London
- From £14 an hour
- Temporary
- Microsoft Excel
- Sales
- Customer service
- Employee discount
Quick apply
Showroom Assistant Manager
TILE MOUNTAIN LTD —Edmonton
- £30,000 a year
- Weekend availability
- Management
- Customer service
- In-person
- Employee discount
- Referral programme
Quick apply
Oysho Deputy Manager
INDITEX —London
- Full-time
- Leadership
- Employee discount
Quick apply
Specialty Coffee Shop Manager - Gnome House
Hermanos Colombian Coffee Roasters Ltd —London
- From £34,000 a year
- Weekend availability
- Hospitality
- Sales
- In-person
- Store discount
- Health & wellbeing programme
Quick apply
Team and Customer Experience Manager
House of CB —London
- £15.75 - £20.19 an hour
- Part-time
- Customer service
- Bachelor's degree
- In-person
- Employee discount
Quick apply
3d
Community Manager (Corporate Workplace) – Monday–Friday | Bank or Moorgate Station
Bennett Hay —London
- £35,651 a year
- Full-time
- Hospitality
- Customer service
- Supervising experience
- Annual leave
Quick apply
13d
Customer Services Manager
Global Switch —London
11d
Customer Service Manager
Omaze —London
- Full-time
- Hybrid work
- Customer service
- IT
- Annual leave
- Work from home
Reception and Postroom Manager
BidvestNoonan —London
- £42,000 a year
- Full-time
- Front desk
Quick apply
Taproom Duty Manager
Hiver Beers Ltd —London
- From £15.50 an hour
- Part-time
- Hospitality
- Customer service
- Supervising experience
- Employee discount
Quick apply
2d
Fundraising Operations Lead
Scope —London
- £50,133 a year
- Full-time
- Hybrid work
- Customer service
- Leadership
- Work from home
- Employee discount
2d
AI Solutions and Implementation Lead
Journey Digital —London
- From £50,000 a year
- Full-time
- Hybrid work
- Microsoft Access
- Analysis skills
- Project management
- Flexitime
- Work from home
Quick apply
Assistant Manager
Farmfoods —Walthamstow
- £31,449.00 - £32,648.16 a year
- Weekend availability
- Management
- Annual leave
- Employee discount
Quick apply
3d
Customer Success Account Manager - Enterprise customers
Microsoft —London
- £79,700 - £133,900 a year
- Full-time
- Azure
- Bachelor's degree
- Travel
21h

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Customer Service Manager

Restore PLC -
London

Apply Now

Job details

Permanent
£50,000 a year
13 days ago

Benefits

Free parking
Annual leave
Employee assistance programme
On-site parking

Qualifications

Customer service
Continuous improvement
B2B
Leadership
Communication skills

Full job description

About The Role

Role: Customer Services Manager
Location: Greater London
Salary:£50,000 per a year
Hours a week: 37.5 hours
Days of work: Monday to Friday
Contract type: Permanent

This isn’t your typical management role. As a Customer Services Manager, you’ll take ownership of the entire customer service function, leading a high-performing team and ensuring exceptional service delivery across all customer touchpoints. You’ll play a key role in shaping the customer experience, driving continuous improvement, and acting as the escalation point for complex or high-impact issues.

This role is ideal for someone who thrives in a fast-paced, customer-centric environment and is passionate about delivering service excellence while developing and empowering their team.

Duties & Responsibilities:

Service Delivery & Customer Experience:

Ensure all customer enquiries, requests, and complaints are handled effectively and resolved within agreed timescales
Act as the escalation point for complex or high-impact customer issues
Maintain high levels of customer satisfaction and retention through proactive service management
Develop and implement customer service policies, procedures, and standards

Team Leadership & Performance:

Lead, coach, and develop the customer services team to achieve high performance
Set clear objectives and KPIs (e.g. response time, resolution rate, CSAT) and monitor performance against targets
Conduct regular performance reviews and implement training and development plans
Manage recruitment, resource planning, and team capacity

Operational Management:

Oversee daily operations of the customer service function, ensuring efficiency and consistency
Establish workflows and processes to optimise productivity and service quality
Ensure compliance with company policies, procedures, and regulatory requirements

Performance & Continuous Improvement:

Monitor and analyse customer service performance data and trends
Use customer feedback and insights to drive process improvements
Prepare and present regular KPI and performance reports to senior management

Stakeholder Management:

Build strong relationships with key customers and internal stakeholders including operations, sales, and finance
Collaborate cross-functionally to resolve service issues and improve the customer journey

About you:

Proven experience in a customer service management or leadership role, ideally within a B2B environment
Strong leadership skills with the ability to inspire, engage, and influence teams at all levels
Passionate about customer experience with a customer-centric mindset
Analytical and data-driven, with experience using performance metrics to inform decisions
Excellent communication and interpersonal skills, with the ability to build strong working relationships
Strong problem-solving skills and ability to manage complex challenges effectively
Experience implementing process improvements or leading change initiatives

Some of our benefits include:

Annual Leave – 25 days + bank holidays
Life Assurance – 2x basic annual salary
Bereavement Counselling – Support during difficult times
Free Onsite Parking
Employee Assistance Programme (EAP) – Confidential counselling via Health Assured
Eye Care Support – Free eye tests and up to £70 towards glasses for DSE users and drivers (includes retinal photography for drivers over 40)

About Us

Restore Commitment to Disability Confidence

We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form.

As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.

Apply Now

Refine Your Search

customer service manager jobs in hoxton, gtl

Customer Service Manager

Massimo Dutti Operations Manager- Regent Street

Account Manager - Customer Service

Deputy Manager

General Manager - Samsung Experience Store

Service Reporting Manager

Customer Service Manager

Showroom Assistant Manager

Oysho Deputy Manager

Specialty Coffee Shop Manager - Gnome House

Team and Customer Experience Manager

Community Manager (Corporate Workplace) – Monday–Friday | Bank or Moorgate Station

Customer Services Manager

Customer Service Manager

Reception and Postroom Manager

Taproom Duty Manager

Fundraising Operations Lead

AI Solutions and Implementation Lead

Assistant Manager

Customer Success Account Manager - Enterprise customers

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